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Customer Emails

Over the years we have received many unsolicited letters from delighted customers. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email. Click here to see unsolicited Customer Emails we received in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 or scroll down to see some of the unsolicited Customer Emails we have received so far in 2017 ...


thank you for your quick response, i have received the air vents all in one piece , and the shed is finished ,

cheers aiden

Aiden, Ruislip, Middlesex, HA4, 9x8 Metal Shed 374, 6th May 2017


Hi sgb thankyou for your email. I have placed an order as you can see for 3 sheets but I must stress that I do require 6MM THICK TWIN WALL it must be 6MM to match the rest of the glazing in my greenhouse as it came with 6MM specially ordered when you sent it . So just to reiterate if I may please send me only 6MM.
Thankyou once again and it is a pleasure to do business with you. I would like to say that my greenhouse is up and running fully with heater cooling fan thermostats etc and the build quality is awesome very sturdy with the Base concreted in . Very pleased and if I need any accessories or a larger one i will shop with you again in the future .

Russell, Blackburn, Lancashire, BB1, 6x4 Greenhouse 014, 4th May 2017


Hello,

Bought the gazebo on-line Wednesday late afternoon, delivered Friday morning and it is perfect for my son's spa. Thank you for a great service and quality.

Have attached a photo showing the spa in situ.

Regards.

Paul, Symington, Biggar, ML12, 10x10 Wooden Gazebo 424, 30th April 2017


To whom it may concern

I would like to thank you for the exceptional service offered to us both in ordering, dispatching and the delivery of our new archway, which is now made up and in its position in our garden. We are very happy with it and the quality. We will certainly be using you if we require further articles for our garden.

Many many thanks

Allen and Sue, Old Stratford, Milton Keynes, Garden Arch 28, 29th April 2017


Re Potting shed delivered and installed today.

The shed is what I'd hoped for and the service from enquiry through to installation has been excellent.

Thank you,

Jenny, Fernhill Heath, Worcester, WR3, 5x7 Potting Shed 149, 21st April 2017


Thank you for your email and I can confirm receipt of my order for a gazebo which arrived about 2pm.
I would just like to thank you for your great customer service all the way through the process of ordering and delivery.
I would gladly recommend you.
Kind regards

Liz, South Croydon, CR2, 8x7 Wooden Gazebo 236, 20th April 2017


Dear Sir / Madam:

Today I finished erecting my greenhouse which looks really nice. However I had 4 brackets left over and I can’t work out where they are supposed to go. I must have lost the bag they came in with its identifying part number. Below is a picture of 1 bracket,hopefully you can help me, thanks.

best regards

Ian, Urquhart, Elgin, Moray, IV30, 19th April 2017

EXTRA NOTE:- THE BRACKETS ARE PART OF THE BASE ANCHOR KIT, USED TO BOLT THE GREENHOUSE DOWN


Hi, having received cabin, which we are pleased with.the only problem was today when our joiner was fitting the extra window we found that the handle was missing. I wonder if you could rectify this for me please. Regards hazel

Hazel, Gretna, Dumfries and Galloway, DG16, 11x10 Log Cabin 016, 19th April 2017

EXTRA NOTE:- THE ERROR HAD ALREADY BEEN DISCOVERED AND THE MISSING HANDLE WAS POSTED ON 18th APRIL


Good afternoon, my order has arrived as planned, no damage and delivered right up to my gate. I'm particularly impressed by the glass protection!

Thank you Shane for a very well executed order completion 😊

Have great Easter!

Colin, Wigan, WN1, 6x8 Greenhouse 005, 12th April 2017


Just a quick message to thank you for a great service. Delivery on Wed 5th April was completed as arranged, no problems and done by two very helpful guys. Did not have time to check all the glass but packs seemed intact so will take a chance on that. Everything was excellent, will pass on your details to my friends and colleagues who may need something in future.
Many thanks

Mike, Newton St Faith, Norwich, NR10, 6x8 Greenhouse 005, 11th April 2017


Hi there, my partner and I bought a 6x10 Aluminium 017 greenhouse a couple of weeks ago and we just wanted to let you know how delighted we are with it and your customer service.

It was delivered very quickly and was packaged very well.

Within the boxes many sections were packaged separately and it was all labelled clearly, making identification of parts very easy.

The instructions were clear (although some of the diagrams could have been a bit bigger to be clearer). The construction was a relative breeze, especially considering I am a novice and have not built a greenhouse before.

I did have need to call and clarify a couple of things, one regarding the base plinth supports, as I was mounting onto a hard surface and one was fitting the roof vents (I had missed the arrow on the plans, indicating that they were slid into place). On both occasions I spoke to a very helpful chap, who answered the queries and couldn't have been nicer.

I would not hesitate to recommend you to anyone thinking of buying. We are delighted with the quality of the product and cannot wait to fill it up!

Kind Regards and Many Thanks

Debbie, Weston-Super-Mare, BS23, 6x10 Greenhouse 017, 9th April 2017


Hi. Just to say that I have now constructed the new greenhouse (017) which replaced the one I bought from you 10 years ago. I must say the improvements to the structure are immense (so much stronger). I found the instructions a bit difficult to follow as the photocopy was very faded, but got there in the end! Other that that really chuffed with it. 10 out of 10 for good, helpful service and quick delivery.

Well done. Thank you.

Kind regards

Ray, Carlisle, CA2, 6x8 Greenhouse 017, 7th April 2017


Dear gentlemen,

Thank you for sending a replacement runner wheel for my greenhouse. I was able to get out this afternoon to see about it and it is now running properly again.

I am most grateful to you for your help.

Regards

Robina, Bourton-on-the-Water, Cheltenham, GL54, 6x8 Greenhouse 136, 3rd April 2017


Thanks Paul - particularly as you are working on a Sunday!

Sheila, South Shields, Tyne & Wear, NE34, 4x8 Lean To Greenhouse 166, 26th March 2017

PREVIOUS EMAILS:

On 26 Mar 2017 at 13:16, Summer Garden Buildings wrote:

Hi

Thank you for your order. You should receive several days notice prior to delivery.

Regards

Paul

Summer Garden Buildings

On 26 Mar 2017 at 12:18, Sheila wrote:

Hi - We assume that you will give us a few hours warning as to when the delivery will be made to us?

Many Thanks - Sheila


Thank you and we look forward to receiving the shed and base tomorrow

It is a pleasure doing business with such a nice, friendly and efficient company

Leon, Bricket Wood, St Albans, AL2, 6x8 Metal Shed 370, 21st March 2017


Thanks very much delivered on Wednesday as confirmed so all's well haven't put it up yet ' bit under the weather !
Anyway this is our second one lost the first one by not taking the canopy early enough so wind took the whole thing.
A great Gazebo Regards

Peter, Heathfield, East Sussex, TN21, 8x8 Metal Gazebo 104, 9th March 2017


Hi Paul

Just a quick message to say that I received my poly sheets yesterday.

Many thanks for all your help and advice which is much appreciated.

Your customer service is excellent.

Best Regards

Barrie, Kings Lynn, Norfolk, PE33, Polycarbonate Glazing Sheets, 24th February 2017


Good afternoon.

I am writing to say thank you for such a great delivery and installation service. The fitters were fantastic.

Please could you inform me as to when my free solar light will be sent to the school.

Daniel, Croydon, CR0, 6x4 Apex Shed 10, 24th February 2017


Good Morning

An email to say Thank you for the prompt service. I ordered greenhouse Sunday evening, you telephoned Monday and I received Tuesday. With two family members this was constructed yesterday ( Saturday) and all is perfect. Everything about this the service, delivery and now to enjoy so a BIG Thank you.

Best Wishes

Carol, Calcot, Reading, RG31, 6x4 Greenhouse 017, 19th February 2017


The gutter end has arrived - thank you so much.
Regards

Dave, Wetherby, West Yorkshire, LS23, 6x6 Greenhouse 005, 17th February 2017

PREVIOUS EMAIL:-

On 12 Feb 2017 at 7:37, Dave wrote:

Hello.
Having ordered a 6x6 greenhouse from yoursleves late last year, I have eventually got round to constructing it.
I have to say, what an absolutely fabulous product - it was everything I'd expected and more.
Well built, good instructions, and not a single pieceof damage.
Even your chosen delivery courier was first class.
If you ever need a testimpony regarding your company or this product then please do not hesitate to ask.

I do have one favour to ask, however. :-)
During construction I mislaid one of the small black plastic gutter ends, and I was wondering if you wouldn't mind sending me a replacement? I'm happy to pay if necessary.

I look forward to hearing from you.

Kind regards,

Dave


Like to thank you for a prompt delivery and helpful driver

Harry, Arley, Coventry, CV7, 6x8 Greenhouse 136, 14th February 2017


Thanks

Items arrived this morning � impressed by packaging

Thanks

Again

Marie, Kirriemuir, Angus, DD8, Polycarbonate Glazing Sheets, 7th February 2017


Good morning again
Thank you for sorting out this issue for us. I'm happy to report that the hooks arrived in the post on Saturday.
Best regards

Cathy, Camberley, Surrey, GU15, 10x12 Apex Shed 563, 30th January 2017


Hello sir many thanks for the window opener its perfect for the job.i was looking at your other items you have and i must say you have some beautiful garden furniture and things and i will definitely be buying from you again.yours faithfully

Martin, Witton Gilbert, Durham, DH7, Automatic Roof Vent Opener, 28th January 2017


Thanks greenhouse arrived today at lunch time safe and well. All appears to be there ( l hope !!) Thank you for your excellent service.

Hugh, Kirkcaldy, KY2, 6x4 Greenhouse 017, 27th January 2017


Guy,

That's great, thanks for doing that and for the telephone advice on construction - very much appreciated.

Best regards,

Ian, Ash Green, Aldershot, GU12, 20x20 Log Cabin 477, 24th January 2017

EXTRA NOTE:- THE CUSTOMER REQUESTED A DUPLICATE VAT INVOICE 5 MONTHS AFTER DELIVERY


Hello Guy

Many thanks for emailing the instructions so quickly. We have printed them out now and my husband can make a start.

It really is a pleasure doing business with Summer Garden Buildings as you are so easy to contact and also so helpful.

Kind regards

Janet, Cliffe, Selby, YO8, 6x8 Greenhouse 005, 21st January 2017

                              
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