Customer Emails 2010
Over the years we have received literally hundreds of letters from delighted customers. Its a unique achievement in our industry and something we are very proud of. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...
In recent years more and more customers express their appreciation by email.
Scroll down to see some of the emails we received in 2010 ...
Click here to return to emails we have received so far this year
Our greenhouse arrived this week and is up and running and looks absolutely fantastic.
Joan, Durham, DH1, 6x11 Cedar Greenhouse 595, 18th November 2010
Just a line to say thank you very much for the new panel you sent very quickly. Thanks again.
Celia, Pontefract, West Yorkshire, WF7, 2x6 Lean to Greenhouse 310, 10th November 2010
Fantastic green house, all assembled.
However I have used some end caps J3-1 where I should not have done.
To avoid dismantling could you please send me 10 end caps J3-1.
I will gladly pay for these & postage.
Roger, Hull, East Yorkshire, HU10, 6x8 Greenhouse 101, 7th November 2010
EXTRA NOTE:- END CAPS WERE POSTED FREE OF CHARGE ON 8th NOVEMBER.
just bought one of your greenhouses, it arrived on Monday as requested and now stands proudly in my garden,the only thing slightly disappointed by was the lack of the door runner support arm however really pleased by the quality !! took six hours from start to finish! nuts bolts some sheared but will certainly recommend your products. 30 yrs ago I worked for a company now called Hall's in Paddock Wood in Kent , Yours is superior in price and quality of theirs today. Thank you !!
Paul, Louth, Lincolnshire, LN11, 6x8 Greenhouse 101, 6th October 2010
Thank you for the prompt delivery of the greenhouse. The high level of customer service was very pleasing.
Thank you again,
June, Redditch, Worcestershire, B97, 8x12 Greenhouse 26, 11th September 2010
Just a short note to thank you for your excellent service. The shed was delivered and erected today, as promised, by 2 very pleasant and efficient men.
Thank you again.
John, Dartmouth, Devon, TQ6, 4x3 Small Storage Shed 981, 8th September 2010
you delivered on time...your men were polite....the shed is great. very efficient company and great to deal with...thanks!
Peter, Formby, Merseyside, L37, 4x3 Small Storage Shed 981, 2nd September 2010
I just wanted to say thank you so very much for the speedy replacement of the damaged gazebo part and also thank you for the high level of service that you have provided (especially Paul)
Anthony, Huntington, York, 10x10 Metal Gazebo 140, YO31, 24th July 2010
we recently purchased one of your summerhouses and are extremely pleased with it. We have painted it a lovely country cream by cuprinol and it looks lovely. We would like to send you photographs and are sure you would sell even more if people could see it in this colour. If you would consider paying a fee we would gladly send you copies, it really does look lovely especially with the crazy pave step up to it.
Brian, Sutton, Surrey, SM3, 7x7 Corner Summerhouse 082, 14th July 2010
Thank you for a very pleasant and efficient service.
Colin, Dudley, West Midlands, DY1, 6x8 Greenhouse 101, 9th July 2010
just a line to say thank you for the excellent service on my greenhouse purchase. it is rare these days.
Les, Sunderland, Tyne & Wear, SR4, 6x4 Greenhouse 103, 26th June 2010
Hi to whom it may concern.
For the record, superb product looks great, fantastic value, my wife's over the moon as the greenhouse was for her Birthday present.
Thanks Guys and Girls
Graham, Nuneaton, Warwickshire, CV10, 6x8 Greenhouse 101, 23rd June 2010
my greenhouse was delivered today as promised, the package consisted of 2 long boxes and one almost larger sq box so 3 in all. I assume that is the total consignment. I am just letting you know this as I probably won't be opening packs for a wk or two.
thanks again for your very prompt and excellent service.
Mike, Cunninghamhead, Kilmarnock, KA3, 6x8 Greenhouse 101, 3rd June 2010
Thank you for such a wonderful service this morning I have been struggling with other companies all week wish I had found you first - the information all looks correct just want to confirm that the playhouse will be 6 ft wide (side with door) and 8ft from front to back plus verandah as it will not fit other way. Thanks again
Nicky, Gillingham, Dorset, SP8, 6x8 Two Storey Childrens Playhouse 180, 28th May 2010
I have now received all parts for the greenhouse. Thankyou for your good service.
Mr N, Cumnock, Ayrshire, KA18, 6x8 Greenhouse 101, 26th May 2010
We recently bought a 8' x 8' Corner Summerhouse from you and wanted to let you know how delighted we are with the kit. We feel that the summerhouse is excellent value for money and we are particularly impressed with the quality of the finish for a summerhouse in this price bracket. We would have no hesitation in recommending you to anyone in our area. Now almost complete, the summerhouse has been admired by our neighbours on all sides.
We have only to add the door latch/handle now but unfortunately we have lost the appropriate page of the instructions! I would be very grateful if you could either e-mail us the relelvant part of the instructions or even send us a photocopy by post just to allow us to complete the latch assembly?
With many thanks,
Sue, Forfar, Angus, DD8, 8x8 Corner Summerhouse 082, 17th May 2010
EXTRA NOTE:- OUR REPLY SENT ON 17th MAY IS REPRODUCED BELOW:
Thank you for your kind comments.
Please find attached instructions. If you cannot open the pdf file please let me know and I will post them.
EXTRA NOTE:- A REPLY WAS RECEIVED ON 18th MAY WHICH IS REPRODUCED BELOW:
Many thanks for your prompt response to my e-mail and the pdf for the instructions.
I managed to open the pdf and the text is fine but for unfortunately the illustrations didn't come through.
I would be very grateful if you could post me a copy?
EXTRA NOTE:- INSTRUCTIONS WERE POSTED ON 18th MAY.
Just a line to say that the shed which I ordered from you was delivered and erected, without any hassle on Monday - earlier than expected. I have been very impressed by the service, both on line and on the phone from yourselves and from the manufacturers.
Oh, and it's a beautiful little potting shed which is already full of seeds. Many thanks.
Jane, St Neots, Cambridgeshire, PE19, 4x6 Potting Shed 149, 13th May 2010
Thanks very much for EXCELLENT service-greenhouse has been delivered on a Saturday morning less than 24hrs after I placed my order!
Will recommend you to all my friends and family!
Karen, Folkestone, Kent, CT19, 6x8 Greenhouse 101, 1st May 2010
Good afternoon, I'm just sending a quick email to let you know that the greenhouse and extras arrived safely on Friday the 23rd of April. They are all now up and installed and I am very pleased with the quality of the greenhouse, it is excellent value for money. Thanks for the speedy and efficient service.
Ian, Dublin, Republic of Ireland, 6x6 Greenhouse 102, 26th April 2010
The greenhouse was erected without any difficulties and is now already full and looks superb - I should have ordered a bigger one. However, I appear to have lost some of the stopends which came with the rainwater collection accessory kit. Is it possible to order another set - £15 plus postage.
David, Cheltenham, GL52, 6x8 Greenhouse 101, 24th April 2010
EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.
As requested I have attached a photograph of our new Summerhouse. I am very pleased with it and plan to move in tomorrow!! The only down side is the broken glass on one of the windows.
Elsa, Shefford, Bedfordshire, SG17, 10x10 Octagonal Log Cabin 202, 15th April 2010
This building was fitted by Installer 214
EXTRA NOTE:- THE INSTALLER REPLACED THE BROKEN PANE OF GLASS ON 26th APRIL.
thank you for the recent delivery of our corner summer house. we are very impressed with your efficient service. we have now almost finished assembly of the summer house but are not sure where or how to attach the turn buttons on the doors. can you give us any advice. many thanks.
Andy, Sutton Coldfield, West Midlands, B74, 8x8 Corner Summerhouse 082, 8th April 2010
EXTRA NOTE:- ADVICE WAS GIVEN BY PHONE ON 9th APRIL.
Just had our 8x8 corner summerhouse delivered today, no problems looks good quality, but unfortunately the bag containing the instructions was ripped and the instructions have got wet!. Do you have an electronic version you can send via email?
Andy, Exmouth, Devon, EX8, 8x8 Corner Summerhouse 082, 31st March 2010
EXTRA NOTE: INSTRUCTIONS WERE SENT BY EMAIL ON 31st MARCH.
Just a quick email to say how pleased we are with the green house that we brought from you last week. We found the delivery brilliant and had it up in no time. we also think it was a real bargain.
Thank you again and we will highly recomend you to family and friends.
Amanda, Stratford-upon-Avon, CV37, 6x8 Greenhouse 101, 18th March 2010
I have purchased one of your greenhouses with an auto roof vent. Having no problem erecting the greenhouse from your instructions i unfortunatly can not find the instructions for the auto vent.
I have installed the vent but i am unable to raise the tempature more than 60 degrees before the vent opens, is this correct or is there some adjustment i can make
Dave, Camelford, Cornwall, PL32, 6x8 Greenhouse 101, 7th March 2010
EXTRA NOTE:- OUR REPLY DATED 7th MARCH 2010 IS REPRODUCED BELOW:
Dear Mr (CUSTOMER NAME)
We are sales staff only on Sunday but hopefully I am able to answer your query. The automatic vent openers are normally adjustable. There are many types but for most the long cylinder can normally be "twizzled" round, one way to make it open more easily, the other way to make it open less. I hope I've answered your query but if not please phone our helpline. Lines are open from 9-5 on Monday-Friday.
EXTRA NOTE:- A REPLY WAS RECEIVED ON 7th MARCH 2010 WHICH IS REPRODUCED BELOW:
Thanks thats great, and we like the word "twizzled"!!
re order no (NUMBER) having received delivery of my greenhouse not only on the day promised but on the time promised with a driver who is a credit to your company for his helpfull and cheerfull service from a very satisfied customer
John, Consett, County Durham, 8x12 Greenhouse 174, 4th March 2010
Hi, My summerhouse has just been delivered and erected and the guys did a fantastic job. Unfortunately, the window boxes I ordered were not on the job ticket and so were not delivered. The men who delivered said they would look into this, but I wanted to let you know from me as well. Looking forward to receiving my window boxes soon. Regards
John, Matlock, Derbyshire, DE4, 8x10 Apex Summerhouse 073, 19th February 2010
EXTRA NOTE:- 2 WINDOW BOXES WERE DISPATCHED ON MONDAY 22nd FEBRUARY.
I have just erected your Hexagonal Gazebo 087 and am very happy with it. Do you offer a hinged bench that will go along the back that will serve as a seat and somewhere for storage? It would be better if it was angled to fit part way along the all 3 back panels. If so how much?
John, Frodsham, Cheshire, WA6, 6x7 Hexagonal Gazebo 087, 14th February 2010
EXTRA NOTE:- UNFORTUNATELY THERE ARE NO BENCHES AVAILABLE TO FIT THIS GAZEBO.
I recently took delivery of a greenhouse. I would just like to say how wonderful the lorry driver was who delivered it. He was polite, cheerful and went beyond the call of duty. I feel really sorry because I did not give him a tip as I did not have any money but would you please give him my thanks and perhaps a great big raise!!!! He is good for your company.
Best wishes - a satisfied recipient.
Virginia, Eye, Suffolk, IP23, 8x10 Greenhouse 16, 29th January 2010