Customer Emails in 2018
Over the years we have received hundreds of unsolicited letters from delighted customers. This is a unique achievement in our industry and we are proud to show you the actual letters. Click here to see our Customer Letters ...
In recent years more customers express their appreciation by email. Scroll down to see emails received in 2018 ...
Click here to return to emails received so far this year.
Just a little note to thank you for your excellent service and hope you all have a merry Xmas
Paul, Worksop, S81, 9x6 Metal Shed 374, 18th December 2018
Thanks for your service - my order arrived on time today!
Malcolm, Newcastle upon Tyne, NE3, 6x4 Greenhouse 024, 26th November 2018
Thank you very much for the replacement part which arrived today.
Your prompt help is very much appreciated.
Barry, Sheffield, S7, 4 Tier Shelf Unit 348, 22nd November 2018
Thanks for the phone call last Friday and the part arrived first thing yesterday morning (Monday).
Thanks for all your help.
Roger, Stourbridge, West Midlands, DY8, 8x10 Metal Gazebo 112, 20th November 2019
Thank you! You really are a terrific company. The driver was fantastic today, helpful and kind. He was bang on time and helped every step of the way. Thank you.
Martha, Winchcombe, Cheltenham, GL54, 9x8 Metal Shed 374, 20th November 2019
I place an order of a wooden potting table, good price surprised it arrived so quick.
I would advised you to use a power drill it put the screws in as a few don't line up well, however my daughter and I did it quite easily my husband doesn't have the patience for this sort of thing.
We did add a couple more screws in a few areas where the joins where a bit iffy, but I am really pleased with my table and for just under £50 worth every penny, looks far more expensive and quite robust.
The wood is treated but I will give it a quick coat of something next year.
Christine, Waterlooville, Hampshire, PO7, Potting Bench 313, 10th November 2018
Although our greenhouse was purchased some time ago, and has only just been completely assembled, due to a number of factors out of my control, one of which was the preparation of the site and the laying of a sound paved area.
Having said that, we are very pleased with the result and impressed with the rigidity and look of the greenhouse. The instructions were followed with care, and although one or two items in the ‘construction manual’ were a little tricky, with some thought and ‘try outs’, the final result was achieved. Thank you.
There was one item, right at the end of the Assembly process that disappointed us, was the Rubber Seal, which was about 20cm short in length. If you would be so kind as to forward this shortfall, it would make our purchase – Perfect.
Roger, Rugby, Warwickshire, CV23, 6x6 Greenhouse 017, 9th November 2018
EXTRA NOTE:- THE RUBBER SEAL WAS SENT ON 12th NOVEMBER
I appoligize I thought the shed was from a different supplier, what I reported in the email bellow, was a log cabin from (NAME).
For the 6 X 8 shed I bought, the quality, service and delivery were excellent - 5 stars.
Garry, Midsomer Norton, Radstock, BA3, 6x8 Apex Shed 065, 8th November 2018
Thanks for the email and I confirm that I have already spoken to the helpful despatch team re delivery on Friday.
Lee, Westbury on Severn, Gloucestershire, GL14, 11x12 Metal Shed 378, 8th November 2018
Thanks for responding. Everyone loves the benches and they look great in my garden
Sue, High Wycombe, HP13, 3 Seater Bench 210, 7th November 2018
I recently purchased a summerhouse from you with which I am extremely satisfied. The item arrived promptly and with advanced telephone notification, and the quality of the product is excellent. I understood, however, that I was entitled to a free gift with this purchase of an 'Analogue clock with thermometer’ which I thought I had selected when I placed the order. Could you please advise me if this is the case.
Eamon, Reading, Berkshire, RG2, 7x7 Corner Summerhouse 174, 5th November 2018
EXTRA NOTE:- THE FREE CLOCK WAS SENT ON 6th NOVEMBER
Thank you so much we got the shelves very swiftly, they are up and doing a great job giving us extra storage/display and keep the greenhouse nice and tidy, excellent service.
Liz, Stoke on Trent, ST3, Greenhouse Shelf 389, 5th November 2018
Dear Sir or Madam,
Review submitted - a great pleasure to do so, given the quality product, superb service and great value you provide.
Adrian, Freckleton, Lancashire, PR4, 9x9 Corner Summerhouse 185, 30th October 2018
Hi .... email received thank you.
Many thanks for your phenomenal help with our log cabin delivery issues!!! We are very impressed with your customer service, Not least as we have been rather challenging customers! Thanks again.
Rachel, Faulkland, Somerset, BA3, 9x16 Log Cabin 57 & 13x10 Log Cabin 011, 20th October 2018
Thanks - just to confirm we can open them.
All roof boards are now on.
Roof on tomorrow hopefully so good timing with your EDPM attachment.
John, Winchester, SO22, 8x11 Log Cabin 521, 19th October 2018
Received order arch 28 also bench table and 2 wooden chairs arrived this morning ,Thank you for helping in making this order so easy to complete
Jean, Freshwater, Isle of Wight, PO40, Garden Arch 28 & Teak Bench Suite 182, 16th October 2018
Very pleased with the service provided and very happy with our summer house.
Dave, Coventry, CV4, 14x8 Apex Summerhouse 341, 9th October 2018
I greatly appreciate your rapid and considered response, excellent customer service, well done ! I have already told many of my friends about my purchase, they are looking forward to seeing it built in my garden, you may well get further orders.
Carl, Fulwood, Preston, PR2, 11x14 Metal Shed 378, 8th October 2018
Not sure if you will receive this…but, I wanted to express our pleasure at the extremely polite and helpful nature of the delivery guy, Chris.
Often we complain about the things that do not work…and do not praise often enough when all goes well…so, please do pass on our thanks to the logistics company.
Alan, Hatton, Lincolnshire, LN8, 11x14 Metal Shed 378, 5th October 2018
Many thanks for prompt delivery of the glasshouse bench. In good condition and now assembled. Will definitely use summer garden buildings service again.
Frederick, Twyning, Tewkesbury, GL20, Greenhouse Staging 346, 4th October 2018
Thanks for your help with this.
It's up and looking fantastic! Just the glass and felt to add tomorrow :)
Been an absolute pleasure,
Emma, London, N17, 8x6 Summerhouse 192, 29th September 2018
Just wanted to say a big thank you for supplying the missing part for my metal shed 360. I can now resume construction.
Mark, Washington, West Sussex, RH20, 8x8 Metal Shed 360, 27th September 2018
Mark, Brynich, Powys, LD3, 11x14 Metal Shed 378, 12th September 2018
I have received the greenhouse on Wednesday September 5th. It is up and running and I am extremely happy and excited! It is very good kit and quite simple to put together - I managed to do it by myself and even that proved to be not to challenging.
Many thanks for the excellent quality of the product and website, your excellent and friendly service and quick turnaround time and also the brilliant service of your delivery company.
I will not hesitate to recommend you to our gardening community. 5 stars from me!
George, Bournemouth, Dorset, BH8, 6x8 Greenhouse 022, 10th September 2018
METAL SHED NOW ERECTED. very pleased with it ...would you like some pictures of it ??
Allan, Huntly, Aberdeenshire, AB54, 11x12 Metal Shed 378, 2nd September 2018
We are thrilled with our purchase and are in the process of finishing off putting it all together today. It's half done and my husband said so far it couldn't have been easier.
Thank you :)
Bev, Ledston, Castleford, WF10, Wheelie Bin Store 151, 2nd September 2018
I purchased a type 11 log cabin last month, NR14, with the base built and assembled by your teams. It is now fully finished with clear stain and painted inside. I have also built a substantial deck. The whole project looks great and thank you for supplying an excellent product at a very reasonable price. Your service throughout was excellent with amazing levels of communication. Very reassuring and helpful. Thanks for everything.
David, Thurlton, Norfolk, NR14, 13x10 Log Cabin 011, 29th August 2018
This log cabin was fitted by Installer 248
The base was laid by Baselayer 480
I am delighted with my new Apex Shed 52 that was delivered and erected by Darren and Jake last week. It looks impressive and the build quality appears excellent, being sturdy and well made. The door fits beautifully and the built-in lock is very convenient. I had to wait several weeks for the delivery of the shed but it was well worth it and I shall not hesitate to recommend Summer garden Buildings to anyone requiring a new garden shed.
Richard, Chepstow, Monmouthshire, NP16, 6x8 Apex Shed 52, 29th August 2018
Good morning Jonathan,
Mission accomplished! As these pics illustrate.
We are delighted with the product and your assembly team were brilliant. We have ordered 4 tons of top soil to grade the base away before grassing the area.
We will have no hesitation in recommending your company, products and assembly team.
Graeme and Eilieen, Pencaitland, Tranent, EH34, 10x10 Log Cabin 291, 23rd August 2018
wow, that is all i can say.Your fitter arrived at 7am and started work, just three hours later he was finished! I can not recommend enough. The building looks amazing and is already in use. Thank you
Barbara, Leintwardine, Shropshire, SY7, 10x16 Summerhouse 129, 20th August 2018
dear sir re delivery of greenhouse no problems driver very helpful . couple of issues with missing parts but this was resolved very quickly.
the installer arrived today was very good in fact excellent his name was (INSTALLER 156) i would highly recommend him to any of your customers.
once again many thanks for your service,and help.
Bob, Brookvale, Runcorn, WA7, 6x6 Greenhouse 005, 14th August 2018
This greenhouse was fitted by Installer 156
Thank you for prompt delivery.Im really pleased with it, looks very smart.You may get one or two more orders! Regards
Peter and Louise, Hail Weston, St. Neots, PE19, Wheelie Bin Store 151, 13th August 2018
Hi Paul, That's really appreciate, thanks. The staging is great....!
Alastair, Penrhynside, Llandudno, LL30, Greenhouse Staging 346, 8th August 2018
Thank you for the emails and help - we got there in the end!!
I have attached a photo as very pleased with it.
Thank you again.
Julie, Earley, Reading, RG6, 8x8 Metal Gazebo 104, 1st August 2018
Just to inform you that my new greenhouse was delivered and erected today and it is great. Thank you very much.
I also ordered a watering system which has not arrived as yet and as your instructions I am informing you of the fact so you can organise this delivery.
Again I am very pleased with the product and the service,
Linda, Eaglescliffe, Stockton-on-Tees, TS16, 6x9 Pressure Treated Greenhouse 681, 1st August 2018
Hi Summer Garden Buildings.
I am just emailing to make you aware of the return heading to you from tomorrow, as per a conversation I had with someone on site there.
Basically, I ordered 4 solar lights for my garage and thought I would test 1, this has not been bright enought for our location so looking to return and get a refund on the other 3.
The person on the phone when we spoke about this told me to just send these back and a refund will be produced.
I have atached the original order to this email as well so you can trace this back.
The garage is fantastic and went up as smooth as possible with a few minor alterations.
If you have any questions please call me.
Wesley, Wyken, Coventry, CV2, 11x17 Metal Garage 386, 29th July 2018
Thank u so much for your quick response & delivery, delighted with it & will defo order more possibly in the future & recommend to friends to
Sandra, Glasgow, G32, 7x4 Metal Shed 370, 25th July 2018
Just to let you know my bench arrived on Friday (the first of the 3 days specified, marked as 24 hour delivery)
All assembled and looking good. Very happy.
Let me know if you want me to leave a review for you somewhere.
Joff, London, SE6, 3 Seater Bench 210, 20th July 2018
hi I would like to thank you for the garden swing,it looks absolutely great, but the seat was realy hard to put it together has there where no marks for the boardsbut apart from that it was easy to build so once again thank you very much indeed Oh by the way I didn't receive it until wednesday late afternoon the reason given was the driver had reached his time limit for that day??? bye bye
Terence, Crofton, Wakefield, WF4, Swing Seat 225, 19th July 2018
Thank you my delivery arrived pm on 09/07/2018 now built and ready for fitting into position
Many thanks your service has been first class
Tom, Whitby, North Yorkshire, YO21, Garden Arch 28, 9th July 2018
We have today had our summer garden building installed, it look fantastic thank you. We would like to know when we should receive our special offer 366 accessories free items as detailed on our order, as these have not arrived with the building.
Alison, Loppington, Shrewsbury, SY4, 8x16 Summerhouse 56, 6th July 2018
EXTRA NOTE:- SOME ACCESSORIES ARE POSTED SEPARATELY UPON REQUEST.
Thank you for your very helpful email.
The handle store site is very good and I am sure I will find a replacement.
The summerhouse is looking as good as new, I am particularly pleased with the shingle roof.
Wish I had space for another one! The manufacture of the summer house was so good I made up a saying "if it don't fit you have got the wrong bit".
PS. The phone works I am too slow in answering!
Robert, Bebington, Wirral, CH63, 10x10 Corner Log Cabin 030, 5th July 2018
-------------------- PREVIOUS EMAIL --------------------
On 4 July 2018 Summer Garden Buildings wrote:
I've tried phoning your mobile but I don't think it works.
Regrettably we have no spare handles from that time ourselves, however we have found two good websites, one of which we have used in the past. They are handlestore.com and ironmongerydirect.co.uk.
You will need to search for a lever handle on a back plate with a cut out for a cylinder lock (also known as a eurolock). Hope this helps.
Sorry we cannot help more.
Summer Garden Buildings
-------------------- PREVIOUS EMAIL --------------------
On 31 May 2018 Robert wrote:
I have one of your log cabins for some years. The door handle is rusted badly and I am having difficulty finding a replacement. I am looking for a brass replacement.
The log cabin was delivered many years ago. Can you help?
Just to let you know that the garden benches arrived yesterday afternoon, which I think is an excellent delivery time for the Shetland Isles.
The benches are just what I wanted and I am very pleased.
I am so glad that you deliver to these Isles. So many companies say its not possible, but you have proved that it is!
Many thanks from a happy customer living in Britains most northerly village.
Elizabeth, Feall, Haroldswick, Shetland, ZE2, 3 Seater Bench 210, 29th June 2018
Just quick e mail to thank you for your quick response, i received the replacement handle today, all is good, well done and many thanks for your help.
Ian, Weymouth, Dorset, DT3, 11x10 Log Cabin 016, 29th June 2018
Yes thanks I have received it and it’s now up and looking very neat and tidy.
prompt delivery much appreciated and a special word of thanks for your delivery man who was most courteous and helpful.
Douglas, Exeter, Devon, EX2, Wheelie Bin Store 149, 24th June 2018
Hi Received the seat today, fitted it, really impressed with the quality.
Ron, Welwyn Garden City, AL7, 3 Seater Storage Bench 214, 22nd June 2018
Thank you , I thought I had ticked the box , the summer house is lovely
Helen, Lower Boddington, Daventry, NN11, 10x10 Summerhouse 341, 14th June 2018
-------------------- PREVIOUS EMAIL --------------------
On 14 June 2018 Summer Garden Buildings wrote:
Thank you for contacting us.
These were not originally ticked on the order so we did not realise you wanted them, however they were available as a free offer so we will be posting these to you in the next few days.
Sorry for any misunderstanding.
-------------------- PREVIOUS EMAIL --------------------
On 13 June 2018 Helen wrote:
We have had the summer House installed and it is lovely thank you . I did tick the box for the free lights but they have not arrived . Will they be coming separately
The Eagle has landed! Delivery driver was excellent.
David, Wigan, Lancashire, BL5, 8x7 Wooden Gazebo 432, 12th June 2018
Shipment received, thank you.
Courier pleasant and helpful.
Frank, Basingstoke, Hampshire, RG22, 6 Seater Hardwood Suite 130, 8th June 2018
Delivery & assembly review
Many thanks for your prompt service to the Isle of Wight. Despatched yesterday my order arrived at lunchtime today rather than 3-5 working days.
I have assembled the item and wish to point out three issues:
The instructions sent were photocopies, and useful information was clipped off along the bottom in the process, namely which type of screw is which. Common sense does prevail, though.
The pre-drilled diagonally adjacent holes in the horizontal rails numbered 4 are spaced incorrectly, being too far apart for both screws to screw into the legs. They should be about a centimetre closer, so drilling correct holes becomes advisable to maintain integrity.
In diagram 2, it seems as if screws P and S have become interchanged for retaining the side braces and then the rear braces. The longer screws obviously pass through where required. Common sense again, but some people might be confused.
Maybe you should open a package and construct it to check these issues. I have seen clearer instructions back in the early MFI days!
Otherwise, it is a sturdy construction.
David, Bembridge, Isle of Wight, PO35, Potting Bench 313, 5th June 2018
Gazebo Pond Cover
Just a photo of the project which has winterised and heron proofed my garden pond. Thanks for all your help,
Neil, Blackburn, Aberdeen, AB21, 9x9 Wooden Gazebo 249, 4th June 2018
Thank you for the gazebo. It arrived yesterday. much appreciated.
Sarla, Weavering, Maidstone, ME14, 10x10 Retractable Gazebo 110, 31st May 2018
Thank you for the prompt refund and sorting out the missing material on a bank holiday.
The cabin looks great.
Janet, Brundall, Norwich, NR13, 13x20 Log Cabin 024, 30th May 2018
EXTRA NOTE:- THIS LOCAL CUSTOMER CHANGED THEIR ORDER AND COLLECTED SOME INSULATION ON A BANK HOLIDAY
Yes I did receive it and as promised sent a photograph of the culprit and tattered remains of the original instructions.
I must also congratulate you on the service we have received from you. Ordering was easy, delivery was excellent and your response to my email regarding the instructions was fantastic.
Pam, Hemel Hempstead, Hertfordshire, HP1, 6x4 Greenhouse 024, 26th May 2018
Bench received today at 10.30am
Thanks for efficient service.
Tom, Bagillt, Flintshire, CH6, 3 Seater Bench 210, 23rd May 2018
Had my 7 x 5 shed delivered and put up today. It's lovely!! I'm thinking of moving in if Sir plays up! The guys who put it together were very efficient, very quick and polite too. God Bless.
Shirley, Swallowfield, Berkshire, RG7, 5x7 Pent Shed 051, 23rd May 2018
Hi, Thanks for your email. We decided to keep the shed and erected it this weekend. It did take far longer than the indicative 3 hours for 2 persons, however now that it’s up we are pleased with the result! kind regards,
Jerzy, Solihull, West Midlands, B91, 7x8 Metal Shed 370, 21st May 2018
Hi, Thanks for an amazing summerhouse. It is even better than expected! The delivery and installation were fist class - from arrival to leaving 25 minutes. Unbelievable. Tidy and polite too.
Everything first class, would recommend to anyone.
Chris and Mary, Wolverhampton, West Midlands, WV10, 7x5 Summerhouse 055, 15th May 2018
Many thanks for the prompt service. Greenhouse delievered earlier today.
John, Churchdown, Gloucester, GL3, 8x10 Greenhouse 090, 15th May 2018
Hi, thank you very much for your speedy response. It is now crystal clear. Really appreciate your excellent service.
Alan, Stewarton, East Ayrshire, KA3, 6x4 Greenhouse 024, 11th May 2018
Firstly my apologies, I promised to report on the sauna and I completely forgot. (Too busy using the sauna perhaps?)
We are completely delighted with the sauna which has been regularly used and also attracted much favourable comment from friends and family. If you would like to use us as a reference we’d be happy to oblige.
I made some notes on the sauna which I hope you’ll find helpful and constructive. One or two very minor changes would make an excellent product even better.
John, Llanstadwell, Milford Haven, SA73, 7x11 Log Barrel Sauna 993, 30th April 2018
I'm so sorry I wasn't able to reply earlier but the order arrived promptly on Friday morning as promised. I must say what a pleasure it has been to deal with such a friendly, helpful and efficient company. Thank's for all your help.
Gareth, Coity, Bridgend, CF35, Wheelie Bin Store 180, 29th April 2018
Dear Sirs, my wife and I are very pleased with the recent purchases from yourselves as to the quality and installation. The boys fitting the shed were very efficient and very capable. The team from (INSTALLER 971), your introduction, were similarly good and very helpful. I have advised Paul that we would not hesitate to recommend. AND that applies to yourselves for the courteous and efficient way we were looked after throughout the process. Thank you once again.
Mike and Barbara, Acle, Norfolk, NR13, 6x8 Pent Shed 11 & 7x6 Wooden Gazebo 210, 25th April 2018
This gazebo was fitted by Installer 971
I have had my potting shed delivered and installed today - and the guys did an excellent job! One little thing - I’ve just realised that the lights aren’t here. (Outside solar LEDs, ordered with the shed.)
I’m not sure if they were meant to be installed, or if they’re coming on their own. Could you please confirm?
Kate, Wadhurst, East Sussex, TN5, 5x8 Potting Shed 18, 24th April 2018
EXTRA NOTE:- SOME ACCESSORIES INCLUDING SOLAR LIGHTS ARE POSTED SEPARATELY UPON REQUEST.
Dear Folks at SGB,
Re: 6x4 metal shed, panels damaged in transit.
Thank you for sending the replacement panels for the above shed so quickly, they arrived in perfect condition, exceedingly well packed!!
It is erected and I am very pleased with it. Thank you for being so helpful, I appreciated it.
Diane, Malvern, Worcestershire, WR13, 6x4 Metal Shed 360, 21st April 2018
I really do appreciate your quick reply as to the side which faces the sun.
I always enjoy contacting your Company knowing that any enquiry will receive prompt attention.
Once again many thanks
Barrie, Kings Lynn, Norfolk, PE33, 8x10 Greenhouse 090, 18th April 2018
Thank you for your fast response . the shed arrived today
Pat, Brean Sands, Somerset, TA8, 6x4 Metal Shed 360, 11th April 2018
I just wanted send my thanks to the SGB team for the excellent customer service that I received. Your no quibble attitude to replacing some greenhouse parts that arrived damaged was much appreciated. I now have two of your greenhouses and I am very pleased with both models, which I think are excellent value for money. Hopefully I will be a returning customer sometime soon.
Martin, Lighthorne, Warwickshire, CV35, 6x10 Greenhouse 024, 10th April 2018
Thank you very much for your excellent service. My parcel has arrived and the man was very helpful and also refused a tip.
Evelyn, Wood Green, London, N22, Wheelie Bin Store 149, 10th April 2018
Many thanks, great service
Martin, Hemel Hempstead, Herts, HP3, Wheelie Bin Store 149, 10th April 2018
I had a summerhouse fitted from yourselves on the 22nd march we are very pleased with the product it’s fantastic!
Nina, Little Dunham, King's Lynn, PE32, 10x8 Summerhouse 407, 7th April 2018
Thank you for your very prompt reply, especially so at the weekend. I was being slightly facetious about dismantling the greenhouse. Your idea is the one I was going to try so thank you for confirming that it can be done, I am sure it will fit.
Erik, Martlesham Heath, Suffolk, IP5, Greenhouse Shelf 389, 24th March 2018
-------------------- PREVIOUS EMAIL --------------------
On 24 March 2018 Summer Garden Buildings wrote:
You should not need to dismantle the greenhouse. You just need to unbolt 2 uprights at the bottom or the top, whichever looks easier. You can leave the other end attached and you can leave the glazing in. Unbolt them separately, one at a time. Move the upright very carefully by just enough to allow you to squeeze the head of a bolt into the bolt channel, then move it back and tighten it up again. It only takes a few minutes. We have retro fitted this and other similar products in our display greenhouses at our show centre here in Norwich.
I hope this helps but if not please contact us again.
Thanks for your order.
-------------------- PREVIOUS EMAIL --------------------
On 24 March 2018 Erik wrote:
Your aluminium greenhouse shelves are great value and well made, however I think you should make the following point on your website regarding these shelves. They cannot be easily retro fitted, the bolts need to be fitted before final completion of the greenhouse as they have to be fitted into the slot of the greenhouse walls. As my greenhouse is complete with glass I am now looking at an easy way of fitting the shelves without taking the greenhouse apart. Wish me luck.
All details correct, thanks for your great service and patience on the phone to ensure we got this right!
Marcus, Barrow upon Soar, Loughborough, 8x12 Pent Summerhouse 264, LE12, 24th March 2018
Catrin, Weybridge, KT13, 3 Seater Storage Bench 214, 21st March 2018
We received the parts requested yesterday, all items now assembled.
Jeanette, Bury St Edmunds, Suffolk, IP33, Shelf Unit 348, 20th February 2018
Just to say many thank for sorting out the roof vent in my 067 green house.
Peter, Storrington, Pulborough, RH20, 8x12 Greenhouse 067, 19th February 2018
Just received my greenhouse staging from you and wanted to let you know his pleased I am with the quality of the product, especially as it so very reasonably priced...much cheaper than most others I have seen. I was also very impressed with your customer service , someone rang me to make sure they knew where they could safely leave it if I wasn't in. I have saved your website which I will be sure to check first fir any future requirements I have.
Patricia, Okehampton, Devon, EX20, Greenhouse Staging 346, 15th February 2018
Thought I'd drop you a quick line about the last one we fitted for you.
Someone miscalculated how many bolts we needed as we were about 60 number short, luckily we carry stock. Ditto with the glass joiners think we were 6 short of those too! Probably because the drawings show 1 piece of glass but we obviously had to double up as you'd sent smaller glass in a crate. We actually quite enjoyed the build as we haven't come across that system before ( similar to a Jansen?) complicated little system ain't it? No worries though just took us a bit longer but customers were over the moon
Linda, Withernsea, HU19, 8x10 Greenhouse 054, 9th February 2018
This greenhouse was fitted by Installer 342
EXTRA NOTE:- THIS FEEDBACK WAS POSTED BY THE INSTALLER. THE GREENHOUSE FEATURES GLASS KICK PANELS AT GROUND LEVEL.
We have received our shed and it’s up – thank you, we’re absolutely delighted! However, we ordered some anchor bolts with the shed and they have not arrived. Can you please advise estimated delivery date.
Thanks and regards,
Gail, Hereford, HR4, 9x6 Metal Shed 374, 9th February 2018
Greenhouse has arrived as promised. It is being built up at the moment. Thank you for outstanding service.
Catherine, Bonnyrigg, Midlothian, EH19, 8x10 Greenhouse 090, 8th February 2018
As always a first class and very helpful service.
Thank you for you detailed and very helpful reply.
It is much appreciated
Chris, Whitehaven, Cumbria, CA28, 6x4 Greenhouse 024, 8th February 2018
I made an enquiry yesterday about an installation problem with the polycarbonate sheets on my lean to. After the discussion I went an adjusted the window framing and everything came together !! Thank you for the advice.
Ron, Newbury, Berkshire, RG14, 4x6 Lean to Greenhouse 045, 7th February 2018
I have now had the opportunity to assemble and erect my new greenhouse. I am generally very pleased with the product quality and the precision in assembly. I would like to add that more detailed assembly instruction would have been welcome. I have one request however. When fitting the lower seal on the greenhouse base I found that I the seal length was significantly short, but about 1.5 meters. It may be that I exacerbated the situation by installing the seal without due considerations of stretching into place, however the seal I have installed seems to fit nicely. I would ask therefore if I can obtain a further 1.5 meters of seal to complete the install.
Thanks in advance
Ian, Bracknell, Berkshire, RG12, 6x6 Greenhouse 017, 5th February 2018
Your greenhouse arrived at 10.30 this morning, thank you, and I look forward to receiving the other few items tomorrow.
Your driver was excellent. He was very friendly, cheerful and highly efficient and he's worth his weight in diamonds to your company.
My old greenhouse will be dismantled and taken away over the weekend so that your erector will be welcome on any day next week apart from Friday 9th February or later if his diary is already full. We are expecting the other few items tomorrow, Friday 2nd so all should be OK for the job. Perhaps he would like to call me to fix a date.
Thank you for your first class service.
David, Haddenham, Aylesbury, HP17, 6x8 Greenhouse 136, 1st February 2018
Bought an 8ft 2 tier wooden staging (324) for Christmas. Been waiting for some decent wether before assembling it. Great product. Best set of assembly instructions I've come across. One tiny comment, though. The fixing kit consists of two types of screws; the long ones were fine, but the short ones were of thicker gauge, with significantly bigger cross-heads for screwing. These screws are for the corner braces. Mangaged to fit the two screws that go into the vertical legs, but the single screw that goes into the horizontal top layer splits the brace. Not a problem, but in future you might want to consider 4 thinner screws for the corner brace/top layer fixing.
Great product - hope to be ordering a shorter one for other side of the greenhouse.
PS - had to assemble the bench inside the greenhouse - and managed without breaking any g;ass panes!
Stewart, Surbiton, Surrey, KT6, Greenhouse Staging 324, 27th January 2018
EXTRA NOTE:- NARROWER SHORT SCREWS WILL BE INCLUDED WITH THE NEXT BATCH
It's been raining pretty much solidly since they put it up so just the one photo!
Paul, Guildford, Surrey, GU2, 16x10 Log Cabin 011, 18th January 2018
Click here to return to emails received so far this year