Customer Emails and Photos 2021

Hello
I had delivery of a Gazebo 372... 8'4" x 10'4".. today i had it errected.. i want to say it looks so good we are absolutely delighted and the guy who installed it for us said it was excellent quality..
So thank you...

Elaine, Swinton, Manchester, M27, 8x10 Aluminium Lean To Gazebo 372, 23rd December 2021

Venture Farm Animal Sanctuary, Mattishall, Norfolk, NR20, Shed 14, 28th November 2021

EXTRA NOTE:- VENTURE FARM IS A REGULAR CUSTOMER - CLICK HERE TO SEE MORE IMAGES FROM VENTURE FARM

Thank you Paul, We are very impressed with your customer service.

Sheila, Wolverhampton, WV8, 8x8 Corner Log Cabin 200, 22nd November 2021

Just a note to thank you for all the help and assistance from you all and especially John on Crane deliveries. The cabin,roof and insulation arrived as advised - cabin arrived by helpful lorry driver placed on front lawn by forklift. Cabin was well packed & received in good order. Great quality at a great price - much appreciated the extra components received = used to construct steps into the cabin. Instructions were sufficient for x2 DIY'ers to complete the build in two days. Now has had its first coat of preservative to match recent tiered garden = great superior product. Again thank you.
Kind regards

Alan, Dalgety Bay, Fife, KY11, 8x11 Log Cabin 021, 15th November 2021

Hi I had a garage delivered last week, the instructions are a bit vague.
However, it looks brilliant and well worth the money, great service, Cheers

Ron, Leamington Spa, Warwickshire, CV32, 11'6x18 Metal Garage 384, 10th November 2021

Dear Paul

Thank you very much for your reply.

We have managed to put the bin storage together and they look lovely.

Please find photos attached.

Kind regards

Judy, Gainsborough, Lincolnshire, DN21, 2 x Wooden Binstore 149, 7th November 2021

Job done thank you!

Elizabeth, Halesowen, West Midlands, B63, 9x9 Wooden Gazebo 249, 22nd October 2021

Thank you!

Brian, West Row, Suffolk, IP28, 11'6x21 Wooden Gazebo 697, 19th October 2021

Very many thanks - prompt as ever. Best regards

James, Buxworth, High Peak, SK23, 8x10 Aluminium Greenhouse 067, 18th October 2021

Hi Louise

Greenhouse arrived safely and driver was very helpful, so all good, although u haven't checked it's all there yet.

Anyway many thanks.

Next to order will be a summer house
Regards

Adrian, Ironbridge, Shropshire, TF8, 6x8 Greenhouse 017, 11th October 2021

Dear Team

We just want to say how pleased we are with our recent purchase and despite the hiccup with the delivery and a two week delay in assembly as we were on holiday we now have a superb summerhouse to enjoy for many years to come.

Kind regards

Julia & Robert, Newport Pagnell, MK16, 11x8 Log Cabin 264, 5th October 2021

Good afternoon,
We've finally got our Summer House erected and varnished, beautiful, absolutely delighted, thank you.

We've decided not to use the additional order of lights after all, the box remains sealed and unopened. If we pay the postage, may we return for a credit please?

Your consideration would be appreciated,

With kind regards

Gillian, Braintree, CM77, 10x10 Wooden Gazebo 154, 2nd October 2021

EXTRA NOTE:- WE ARE HAPPY TO REFUND UNWANTED ACCESSORIES WHENEVER PRACTICALLY POSSIBLE

We wanted to write and let you know how impressed we were with your delivery service.

Although we were frustrated with the lack of communication during the wait for the gazebo you more than made up for this with the call to let us know it was coming and exactly how it would be delivered. The driver was here early as discussed, offloaded & placed it where we wanted and was both courteous and efficient.

We are often too quick to criticise and slow to praise so thanks once again.

Kev & Liz, Monmouth, NP25, 5x10 Wooden Gazebo 679, 1st October 2021

Dear Andy

I promised you some photos of the finished summerhouse. Here they are. We are really pleased with it, and have had many positive comments from neighbours.

Apologies for the state of the ground in front of it. We have yet to decide on what will be going there (and we need a bit of time to get over the build!).

Thanks again for your help.

Best regards

Julie, Bromyard, HR7, 10x8 Log Cabin 123, 15th September 2021

Brian, Wallingford, Oxfordshire, OX10, 6x8 Aluminium Lean To Greenhouse 336, 6th September 2021

Tamara, just to say, THANK YOU so very much for your help.
I am so delighted to let you know that TNT has just delivered a new replacement handle. Wow! So impressed

Thanks again, and have great weekend

Moira

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On 16 August 2021 Moira wrote:

I purchased "Double Door Pent Roof Log Cabin 671" two years ago, and need to replace the DOOR HANDLE. Please do you have PART NO? I am struggling to find the exact model .... or better can I order via your supplier?
> THANK YOU in ADVANCE

Moira

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Moira, Seaton, EX12, Log Cabin 671, 3rd September 2021

Antony, Skegness, PE25, 10x10 Gazebo 268, 31st August 2021

Hi Paul,

Was in my shed yesterday and it reminded me that I never followed up after having built it. I found your customer pics and reviews handy so I thought I would share my experience of building it and living with it.

I was looking for a solution to store a motorbike, a couple of mowers and various bits of kit, I ran electric to it so we can keep batteries etc on trickle charge over the winter. For me the width of the doorway was most important as the tractor mower had a 42 inch cutting deck you can't fit through a regular shed door way. I looked high and low for a solution and settled on the idea of a tin shed. We got someone in the lay the concrete foundations, that was relatively easy and very important. Reviews had said 4-6 hours to build, it took us two days and it was a freezing cold winters day. My first bit of advice would be to pay someone else to do it if you can. What really takes the time is dismantling it when you realise 10 steps in that the bits you'd fitted were the wrong way round or upside down and the holes for the next bit aren't lining up. You REALLY need to concentrate, spend time getting all the metal bits on the ground in their “groups”. Keep them well out of the way till you need them. My other bit of advice is you have to build it do it when it's warm, your hands will get so cold you can't hold the fiddly self-tapping screws. Finally – use electric screwdrivers with magnetic ends!

Wearing gloves is important but a challenge, the metal edges are super sharp. Prepare for injuries and have some plasters on hand.

The cross beams inside are very low. OK I'm 6'5 but as you can see in the pictures I can just about stand up in the middle apex. The rest of it I end up crouching. You could mount it on railway sleepers to give it more height. Size wise it's plenty long enough width wise you can get a big motorbike and tractor mower in side by side and just have enough room for a push along mower between them.

I would advise that you screw it to the concrete base (get the optional hammer fixings, they look pretty small but with enough of them they're fine, the holes are pre drilled) , we live in a very windy spot and stupidly I didn't bother to start with. Got away with it for a month then one day came out and it had folded up on its end! Thankfully it pinged back into shape but could have been very bad. Moisture / Condensation obviously isn't great in the winter. It doesn't leak but you get droplets forming and falling from the roof.

Hope this is useful, overall it does the job I wanted it to do, it is a good bit of kit.

All the best

Naunton

Naunton, Cirencester, Gloucestershire, GL7, 11x14 Metal Shed 378, 30th August 2021

Mike (DEVELOPER), Bournemouth, BH9, Double Bin Store 149, 27th August 2021

EXTRA NOTE:- EACH PROPERTY INCLUDES A BINSTORE 149 AT THIS DEVELOPMENT OF NEW HOUSES AND FLATS.

Hi Andy,

Just a quick note to let you know our log cabin arrived yesterday morning. We haven't erected it yet - a job for the weekend, with some assistance - but it's here and, from what I can see it looks to be of good quality.

Many thanks for all your efforts in nudging to get it made and delivered and for your patience and persistence.

John and Julie, Bromyard, HR7, 10x8 Log Cabin 123, 17th August 2021

We received our gazebo from you last week and we wanted to say thank you for such a superb building . We completed its build today and are thrilled with it, so well made and so substantial. We will be recommending it to all our friends. It is already attracting attention from our neighbours. Thank you, we are more than pleased with our purchase.

Mary, Chepstow, Monmouthshire, NP16, 8x10 Wooden Gazebo 323, 11th August 2021

Thanks for the delivery. We are really pleased with it and have already recommended you to others interested in garden benches.

Teresa, Kingston, Kent, CT4, 3 Seater Bench 210, 4th August 2021

Greenhouse delivered 11:10, even before I had time to call for the delivery Timing!! So far 1st class service

Thanks

Richard, Gloucester, GL2, 4x6 Aluminium Lean To Greenhouse 125, 4th August 2021

Thanks for great service delivered by 10am next day now that is service.

Regards

Bernard, Newport, Gwent, NP10, 2x6 Aluminium Lean To Greenhouse 310, 27th July 2021

Thankyou for your help l really appreciate you sending a copy of the plans , much appreciated. I would give you 10 stars and fantastic customer service. Highly recommend you. Many thanks.

Linda, Norwich, NR1, Wooden Bin Store 149, 21st July 2021

Hi

Woops! Yes, it was a different company.

The workshop is fantastic and no problems with it at all!

Thanks

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On 12 July 2021 Summer Garden Buildings wrote:

Hi

Thank you for your photographs. Our records show that your order was for a workshop with solid timber doors so we are confused. Is it possible you purchased the summerhouse elsewhere?

Regards

Paul

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Graham, Swindon, SN5, 8x12 Shed 065, 12th July 2021

Really pleased with our 12x6ft wooden gazebo. Delivery was a little longer than expected but worth the wait once erected. The instructions were a little vague but thankfully I was able to work them them out. Materials are of good quality and it was delivered fully wrapped to ensure there was no damage

Christopher, Lincoln, LN6, 6x13 Gazebo 679, 4th July 2021

Good morning

My name is Anthony (NAME) I bought a summerhouse from you late last year.

I have finally finished it and thought you might like to see the finished summerhouse.

Many thanks

Anthony, Chichester, West Sussex, PO19, 7x10 Summerhouse 085, 27th June 2021

Dear Paul,
Thank you very much for your email regarding our conversation today about the back cushions that I paid for but are no longer available and of the refund you kindly offered me.

Your supplier has certainly left you in the lurch and I hope you do not get any customers who give you a hard time!

The Love Seats are really great for a few reasons.

I am just over 6ft tall so the depth from the ground to the seat was a huge factor in why I bought from you as my insidr leg measurement is 33" and cheaper ones were not as accomodating.
Also that it came ready made was something I needed as no way could I have built them and I do not like to involve others if I can help it.

These seats will encourage me to sit out in my garden as I have been in my own Lockdown for 3 years prior to the Pandemic ones and have hardly ventured away from my home. I suffer with depression and anxiety. And I had no seating outside.
I went out twice last year to my dentist only and had a lift so have not even experienced Social Distancing and wearing a mask was 20 minutes tops.
It is very surreal not doing those things like my family and friends have been doing.
I only saw my friend briefly last year to exchange Christmas gifts outside because it was raining. Then again in April when it was my birthday.
Family all live in Essex and Scotland so have seen none since Covid 19 arrived.

I decided I needed to get some garden seats so that I could at least have start having visitors again when restrictions eased and we could sit outside where it would be safer for me and for them whilst Covid is still being a menace.

I thought you may like to hear my story so that you know what a positive difference these seats are going to make in my life.

I had my second Covid jab today so am hoping I will feel brave enough to start to re-engage with the world again.
But first I shall need to acclimatise with breathing in fresh air outside from haha.
Now you know what an important purchase this has been!

I enclose a photo of them and I paid for some paving slabs to be laid so am all set to enjoy the summer.
Thank you.

Kind Regards,

Hazel, Williton, Somerset, TA4, Companion Set 451, 23rd June 2021

Dear SGB,
I would however like to say a big THANK YOU for the excellent greenhouse and customer service including detailed instructions for receiving the delivery. I've left it until now as I wanted it to be installed before I gave any feedback. Your recommended installer (INSTALLER 156) was very helpful and informative but unable to install it until June. Fortunately we have a friend who is a retired builder and no stranger to greenhouses, sheds etc so he came last month and installed it with my husband assisting. It's exactly what I was hoping for.
Many thanks

Virginia, Holmfirth, West Yorkshire, HD9, 4x6 Aluminium Lean To Greenhouse 145, 22nd June 2021

Good evening hope you are all well?
We would like to thank you all very much for supplying us with our summer house earlier this year, It is finished and we are enjoying it immensely. Please see photo below
Best wishes

Lynn & Paul, Chesterfield, Derbyshire, S41, 8x8 Log Cabin 200, 21st June 2021

Dear Summer Customer Service,

My delivery slot was 10am to 2pm today. The shed arrived at 12.00 and delivered by a most helpful driver —congratulations on an excellent service throughout.

Best regards,

Michael, Budleigh Salterton, Devon, EX9, Small Storage Shed 901, 21st June 2021

Hi There,

Just wanted to say we are really pleased with the gazebo..without too many fall outs my husband and I installed it in our garden at the weekend, it looks great!!..few pics attached..

Thanks so much..Great doing business with you.

Regards

Kealey, Lydbrook, GL17, 11'6x11'6 Metal Gazebo 183, 21st June 2021

Hi Team,

We just wanted to drop you a note to say we purchased a Gazebo from you and it was delivered within five days of the order, the delivery driver placed the pallet where we needed it, and the instructions were easy to follow and assembly straightforward. It's exactly what we had in mind and we are pleased with the service and the product.

Thanks and regards

Graham and Marielle, Reading, Berkshire, RG10, 8x7 Pressure Treated Gazebo 230, 15th June 2021

Ben, Whitesill, GL6, 7x11 Log Cabin 669, 14th June 2021

Many thanks indeed for helping me out with this situation and appreciate it. Your customer relations are to be recommended and should I wish to buy something else from you I would have no hesitation.
Best regards
Marion

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On 23rd May 2021 Marion wrote:

Hi,
First of all let me say I am very pleased with my shed and it looks good in my garden. So I will be recommending your company to others. Thank you.
As I didn't use the galvanised steel beams and they are still packed as they came I am hoping I can return these and get a refund on it.
Look forward to hearing from you.
Regards
Marion

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Marion, Clacton On Sea, Essex CO15, 7x4 Metal Shed 370, 13th June 2021

EXTRA NOTE:- WE ARE HAPPY TO REFUND UNWANTED ACCESSORIES WHENEVER PRACTICALLY POSSIBLE

Hi Tamara,

Fantastic thank you.

I am impressed with your service, especially being able to delay the delivery until a convenient time.

Best wishes

Karen, Yeovil, Somerset, BA22, 9x10 Apex Metal Shed 374, 11th June 2021

F A O Debbie and Andy,

Thank you both for your help with my query and I am glad to say the Shelter was delivered on Monday morning and has pride of place in our garden. We are really pleased with it and the good quality.

Kind regards

Norma, Whitley Bay, Tyne and Wear, NE25, 4x6 Shelter 150, 8th June 2021

Dear Paul
Part received and fitted with many thanks from Shera (German Sheppard dog)
Kind Regards
Graham

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On 2nd June 2021 Summer Garden Buildings wrote:

Hello

Thank you for offering to pay for the part you need. I am pleased to confirm as discussed that on this occasion we are happy to supply the part free of charge. Please let me know if you have not received the part within the next few days.

Thanks

Paul

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On 7th May 2021 Graham wrote:

Message: Hi Iam assembling a shed and my dog managed to chew up one of the above items. Would it be possible to get a replacement and
bill me for the cost? Kind Regards
Graham

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Graham, Southampton, SO1, 9x6 Metal Shed 374, 4th June 2021

FAO the customer service lady (sorry I didn't catch her name) that I had on Tuesday 1st June.
Thanks once again for a great product and I look forward to receiving the remainder of my order.

Best wishes

Michael, Harrogate, HG1, 4x6 Aluminium Lean To Greenhouse 125, 4th June 2021

Hi

After a few weeks delay, I received my home office delivery and the insulation today, which I'm so pleased about. Good delivery drivers, and no hassles, so a big thank you.

Finger crossed for the assembly tomorrow!

Richard, Camberley, GU15, 8x11 Log Cabin 671, 2nd June 2021

Dear Sir
I was very pleased with your customer service and you couldn't have been more helpful or obliging.
Thank you

John, Nuneaton, Warwickshire, CV10, Growhouse 385, 2nd June 2021

I purchased my Summerhouse from you, which was delivered in April, I just wanted you to know how very pleased I am with it. My son who is a carpenter erected it and found the instructions straight forward to follow, I am now enjoying my summerhouse and enclose a picture, I have painted inside too. Thankyou.

Margaret, Peterborough, PE6, 7x7 Corner Summerhouse 105, 1st June 2021

Good afternoon,

I just wanted to send a big thank you to everyone at summer garden buildings for our recent summerhouse purchase and installation.

We are thrilled with the summerhouse that was installed on 27th April. It looks so smart and we are so pleased to be able to enjoy the garden from there now in all weathers. The quality of the building is excellent and to an exceptional standard. And the installation team were really professional, courteous and had put the summerhouse together really quickly without any hassle. Arranging the delivery date etc through the customer service team was really easy too and everyone has been very professional and polite at each contact we have had with yourselves.

Thanks to everyone involved.

Best wishes,

Jenny, Southam, Warwickshire, CV47, 10x10 Pent Summerhouse 264, 4th May 2021

Graham, St. Ives, Cambridgeshire, PE27, 7x7 Apex Summerhouse 085, 27th April 2021

I would like to thank you for a fantastic product.. excellent workmanship in the exact easy build unit.. it far exceeded my expectations excellent product with spare parts as standard.. I added a few personal touches to the build to suit my needs but it is superb in quality and value.

Best regards
David

David, St. Ives, Cambridgeshire, PE27, 10x10 Wooden Gazebo 129, 14th April 2021

Good Evening

Would like to take the opportunity to thank you for the shed, did a google survey & gave you 5 stars that your company deserves.

Really pleased with the shed & have attached a couple of photos of the outcome, it's been an absolute pleasure doing business with you & I found your staff/replies/information very professional plus a really friendly confident service, I will definitely recommend your company word of mouth & if I require any more future sheds etc in future you will be my first point of call.

Many thanks from a delighted customer

Paul, Whitehaven, Cumbria, CA28, 11x14 Metal Shed 378, 13th April 2021

Hi. Just want to pass on my thanks. Got my cabin delivered first thing today.
Delivery people lovely to deal with.

Dan, Keighley, West Yorkshire, BD20, 10x13 Log Cabin 012, 26th March 2021

So pleased with the quality of our summer house.
Boys arrived on time, work excellent and very tidy. Many thanks

Pauline, Pontypool, NP4, 10x12 Pent Summerhouse 235, 24th March 2021

Venture Farm Animal Sanctuary, Mattishall, Norfolk, NR20, Octagonal Gazebo 424, 13th March 2021

EXTRA NOTE:- VENTURE FARM IS A REGULAR CUSTOMER - CLICK HERE TO SEE MORE IMAGES FROM VENTURE FARM

Hello, just to say how pleased we are with our potting shed. The team who delivered and erected the shed were very efficient. They came approx 7.30 and were finished very quickly. Thanks very much.

Sue, Wells, Somerset, BA5, 6x9 Potting Shed 18, 5th March 2021

Hi again
Just wanted to say thank you for the extra instructions and tips,we managed to install the greenhouse last weekend,we did make a few mistakes along the way but it looks ok now.
Thanks

Barry, King's Lynn, Norfolk, PE31, Aluminium Greenhouse 080, 4th March 2021

The greenhouse has been errected and is really good and we are very pleased with it

Thank you for a great product

Elizabeth, Gloucester, GL4, Aluminium Lean To Greenhouse 336, 1st March 2021

So pleased with the gazebo, a lovely addition to our garden! Excellent value for money and clear instructions on construction.
Kind regards

Susanne, Harwich, Essex, CO12, 7x6 Wooden Gazebo 087, 26th February 2021

Dear Summer Gardens,
Thank you for the greenhouse which arrived this morning. Also for the detailed instructions on handling and unpacking the glass. It's now safely under cover until it can be installed.
We really appreciate your attention to detail and helpfulness.
Thank you again very much.
Best wishes

Virginia, Holmfirth, West Yorkshire, HD9, 4x6 Aluminium Lean To Greenhouse 145, 24th February 2021

I purchased this last May and was delivered in July.
Product Type: Wooden Gazebo 087 - Hexagonal, Pressure Treated, Slatted Roof
Size: 7'1" x 6'2" / 2.2m x 1.9m
I am really pleased with it as some of the enclosed pictures will show. Do you know why the wood is showing through the paint as it was supposedly treated. I look forward to hearing any comments from yourselves
Many thanks
Regards

Diane, Hempstead, Gillingham, ME7, 7x6 Wooden Gazebo 087, 21st February 2021

EXTRA NOTE:- WHEN PAINTING PRESSURE TREATED TIMBER WITH A PALE COLOUR AN EXTRA COAT IS OFTEN NEEDED.

just assembled the cold frame today, easy assembled good quality, and delivered on time many thanks

Robert, Doncaster, South Yorkshire, DN11, Aluminium Cold Frame 316, 11th February 2021

Delivery excellent and on time. Instructions could be a little clearer. The diagonal back supports were difficult to fit. But the end result is good and I'm overall well pleased with the product. Thank you.

George, Cradley, Malvern, WR13, Wooden Binstore 149, 10th February 2021

Thank you so much for all your help and professional service will definitely recommend summer Gardens to my friends
Kind regards

Joy, Ryde, Isle of Wight, PO33, 6x6 Aluminium Greenhouse 024, 9th February 2021

Dear Paul,

Everything has arrived in perfect condition and I plan to spend a happy morning putting everything together.

Thank you once again.
Kind regards,

Barbara, Spaldwick, Cambridgeshire, PE28, Wooden Growhouse 062, 30th January 2021

Thank you very much. It is rare that a company would act on this way without a lot of tooling and froing. It is very much appreciated abd you get my five star rating with knobs on.

And I love the shepherd's hut too

Kind regards

Jonathan, High Hurstwood, East Sussex, TN22, 8x16 Shepherd Hut 978, 25th January 2021

Thank you ....great service

Kevin, Tittensor, Staffordshire, ST12, 6x10 Aluminium Greenhouse 080, 22nd January 2021

I ordered a 6 x 4 greenhouse with polycarbonate windows as a Christmas present and it arrived exactly when stated and the courier was extremely helpful in taking the parts around the back of the house as Zi could not manage this by myself. It is good quality and my daughter-in-law is very pleased with it on her allotment. The only criticism is that it was quite complex to erect - even my son and a builder friend who constructed it on site said that it was certainly not simple!
However, I am very pleased with the product and I highly recommend the company.

Jane, Calne, Wiltshire, SN11, 6x4 Aluminium Greenhouse 080, 19th January, 2021

Dear Team
Just to say thank you very much for your helpful and prompt customer service. The replacement part arrived today and was undamaged. We have now been able to build the growhouse and are very pleased with it.
BW

Jude, Southampton, Hampshire, SO15, Wooden Growhouse 062, 18th January 2021

Review
So far so good bought the cold frames as xmas present for friend she has erected them ended up with two doubles which are a bit big but will do the job iam sure fair price hopefully will be getting a small green house later in year

Gordon, Waterlooville, Hampshire, PO8, Aluminium Cold Frame 316, 8th January 2021