Customer Emails and Photos 2022

Jon (DEVELOPER), Bassingbourn, Cambridgeshire, SG8, Double Bin Store 151, 18th November 2022

EXTRA NOTE:- EACH FLAT INCLUDES A BINSTORE 151 AT THIS DEVELOPMENT OF DISABLED FLATS.

Click here for more information about Papworth Trust (opens in a new window).

Richard, Chelmsford, CM1, 12x12 Corner Cabin 385, 10th November 2022

Corrine, Aughton, West Lancashire, L39, 8x6 Octagonal Summerhouse 22, 18th October 2022

Hi Paul.
Thank you so much. All great.
Fantastic Customer Service.
Will give the company a good review.
Thanks again

Barry, Portslade, East Sussex, BN41, 10x10 Aluminium Lean To Gazebo 372, 17th October 2022

Hello Louise

I would like say a massive thank you. All the way through from ordering, delivery and erecting we were not disappointed once. We absolutely love it. Our Son-in-law Chris (NAME) and our friend Steve (NAME) who assisted putting it up we're so impressed that they will both be placing also in the near future.

Thank you again

Julie, Burgess Hill, West Sussex, RH15, 10x12 Aluminium Lean To Gazebo 372, 17th October 2022

Rebecca, Capel St Mary, Ipswich, IP9, 10x10 Corner Cabin 95, 16th October 2022

Penny, Storrington, West Sussex, RH20, Pent Summerhouse 123, 9th October 2022

Good morning,

Just to say we are very pleased with our garden building. The quality is better than we were expecting.
The two guys that built it were professional and helpful.

Happy customer!!

Kind regards,

Gemma, Saffron Walden, Essex, CB11, 8x10 Pent Garden Office 447, 5th October 2022

Fred, Sutton Coldfield, B74, 11x8 Log Cabin 021, 22nd September 2022

Received your email and wish to thank you not only for the refund but for the fantastic service Summer Garden Bldgs have given us with our order.
Regards

Christine, Southampton, SO52, 4x6 Aluminium Lean To Greenhouse 145, 14th September 2022

EXTRA NOTE:- IT IS OUR POLICY TO REFUND UNWANTED ACCESSORIES WHENEVER PRACTICALLY POSSIBLE

Bast money I have ever spent I am absolutely delighted with with my purchase 10/10 ☘️

Mary, Swindon, SN25, 8x12 Aluminium Lean To Gazebo 372, 8th September 2022

Dear Cameron,
Just confirming the missing Opening Sash and associated parts for my 6ft Corner Shed was delivered today.

Thank you for following up on this for me , You've provided excellent Customer service in resolving the original error and I'm very happy with my shed.

Best Wishes

Gary, Maidenhead, Berks, SL6, 6x6 Corner Shed 164, 15th August 2022

EXTRA NOTE:- AN OPENING WINDOW WAS ORDERED BUT NOT SUPPLIED WITH THE ORIGINAL DELIVERY

Simon, Chatham, Kent, ME5, 12x16 Log Cabin 442, 22nd July 2022

Hi

Success! Thank you! We love it!

Happy summer!

Jonathan, Teacher (SCHOOL), Southampton, SO21, 6x8 Greenhouse 080, 21st July 2022

Dear Jonathan,

We wanted to say Thank you! for your help and advice regarding our log cabin. We did it! It looks fantastic and we are looking forward to enjoying it.

We made brand new (wider) fascias due to the roof insulation size. It still needs small finishing touches but we are 'moving in' soon.

All the best

Mark & Miriam, Ingham, Norfolk, NR11, 12x14 Log Cabin 353, 14th July 2022

Anne, Coltishall, Norwich, NR12, 10x10 Wooden Gazebo 508, 5th July 2022

Elizabeth, Halesowen, West Midlands, B63, 9x9 Wooden Gazebo 249, 23rd June 2022

EXTRA NOTE:- THIS GAZEBO WAS SUPPLIED IN 2021.

Good afternoon

Thank you for coming back to me so quickly and also the phone call also.

I look forward to the delivery that will finalise my project.

I would like to say the product I brought is outstanding and was easily built on my own in two days. What an excellent product.

I'm of no doubt I will be using summer gardens in the future, and I will also be recommending you to everyone I know

Regards

Warren, London, NW10, 9x12 Apex Metal Shed 374, 22nd June 2022

Neil, Harrogate, YO43, 8x8 Octagonal Log Cabin 356, 22nd June 2022

Mr and Mrs H, Little Plumstead, Norwich, NR13, 10x10 Corner Cabin 381, 20th June 2022

Hi Guy

Thank you so much for the brilliant service I have received from all at Summer Garden and Buildings.
Placed the order towards the end of last week and delivered at 8: 00am this morning.

Wish all companies had this excellent level and standard of customer service.

Thank you once again.

Paul, Sutton in Ashfield, Nottingham, NG17, 10x10 Metal Gazebo 268, 20th June 2022

Stewart, Hinckley, LE10, 10x23 Log Cabin 359, 17th June 2022

Thank you for the excellent service.

Regards

Ron, Stockton on Tees, TS21, 10x16 Aluminium Carport 490, 31st May 2022

Thank you so much for sorting this out so quickly. Also, please pass onto your management how impressed I am with how promptly the initial email from Tony and this email have reached me? The Customer Service has been outstanding.
Thank you

Karen, Colchester, Essex, CO6, Wooden Binstore 149, 23rd May 2022

David, Norwich, NR7, 13x10 Log Cabin 016, 19th May 2022

Venture Farm Animal Sanctuary, Mattishall, Norfolk, NR20, Permeable Driveway 220, 12th May 2022

EXTRA NOTE:- VENTURE FARM IS A REGULAR CUSTOMER - CLICK HERE TO SEE MORE IMAGES FROM VENTURE FARM

Hi again Jonathan,

The shed looks perfect and I am happy for you to proceed as per your drawing.

I would like to thank you for your excellent customer service, something that is sadly lacking today. Even though your website is very good and easy to navigate, it is great that you have taken the trouble to clarify these few points.

Well done !!

Kind regards

Michael, Glastonbury, BA6, 6x10 Pent Shed 11, 3rd May 2022

Catherine, Monmouth, NP25, 5x9 Lean To Greenhouse 69, 2nd May 2022

This is to confirm that I have received the greenhouse etc, I have been unable to check the items because they are so well packaged but tomorrow my son in law and daughter are going to open it all and build the greenhouse.

Thank you for everything, I am really looking forward to having a greenhouse again!

Regards,

Dorothy, Fareham, PO15, 4x6 Aluminium Lean To Greenhouse 145, 30th April 2022

Delighted with our Arbour, found it easy to assemble with good set of plans.
Many thanks....just waiting of the sun!

Jill, Romford, Essex, RM6, 6x7 Hexagonal Gazebo 087, 28th April 2022

Carsten (DEVELOPER), London, W10, Double Bin Store 149, 27th April 2022

EXTRA NOTE:- EACH HOUSE INCLUDES A BINSTORE 149 AT THIS DEVELOPMENT OF NEW HOUSES AND FLATS.

Hi Guy

Thank you so much for your help, we did it straight away and it's up, ta da! Your instructions are better than the manufacturers'!

We did have to drill a small hole on one of the bars as there was only an entry hole and not an exit one but that was easy. I'll put the roof cover on once the garden is tidied up and send a review when it's done but I just want to thank you all now for responding with the hour both times and explaining so well, excellent customer service, wouldn't hesitate to recommend as whilst 'company' reviews are good to go by it's the customer service that makes the company. Thanks again..
Have a great day.
Kind regards

Deniece, Harrow, HA3, 8x8 Metal Gazebo 104, 22nd April 2022

Hello Paul

Many thanks for your email.

Our apologies, all the pieces were there. We were reading the instructions wrong.

We have now assembled the awning and we are delighted with it.

Thanks again for your speedy response

Kind regards

Jill

Photo attached of constructed awning

Michael & Jill, Ventnor, Isle of Wight, PO38, 10x13 Aluminium Lean To Gazebo 160, 18th April 2022

Hi Paul, thanks for sending the necessary nuts and bolts construction now completed and the greenhouse is perfect.

Duncan, Canterbury, CT1, 4x6 Aluminium Lean To Greenhouse 145, 16th April 2022

Michael, North Newbald, York, YO43, 8x10 Log Cabin 263, 15th April 2022

Janette, Dauntsey, Chippenham, Wiltshire, SN15, 8x6 Octagonal Summerhouse 229, 3rd April 2022

Barry, Willersey, Broadway, WR12, 12x9 Wooden Gazebo 23, 2nd April 2022

Hi All

Just wanted you to see our (your) wonderful greenhouse as a meeting room inside our office in east London. Team love it and we have people come and take pix through the window all the time. Feel free to share on your website et .
Thank you!
Best regards

Karen, London, EC2A, 10x16 Aluminium Greenhouse 032, 29th March 2022

Hi Louise
Just wanted to say thank you very much for the details below.
Fantastic customer service from you again today, as we have had since our original purchase!
Best wishes

Barbara, Waltham Abbey, EN9, 6x8 Aluminium Greenhouse 024, 15th March 2022

To whom it may concern,

I have just ordered and paid for a second Swing Seat 225 - Pressure Treated, Chunky Pine

I took delivery of my first ever purchase from you yesterday, I am delighted with the product, hence my desire to buy another.

I look forward to receiving my second swing seat next Monday ( 14th March 2022 )

Kind regards,

Ms CLN, Betws-Y-Coed, Conwy, LL24, Pressure Treated Swing Seat 225, 9th March 2022

Hi Barry

This was the one we erected a year ago, and then we moved. Which is why I'm excited at our new delivery next week.

Thank you for all your help.

Kind regards

Teena

Teena, Drayton, Norwich, NR8, 10x11'6 Wooden Gazebo 679, 4th March 2022

Jeremy, London, SE23, 8x8 Hexagonal Log Cabin 356, 24th February 2022

Greenhouse has arrived today, following call from Simon, at the time he estimated. Simon was very pleasant and very helpful in putting the packages exactly where they were needed. Ten out of ten for the ordering and delivery service from your company. Would recommend you to anyone who wants a greenhouse.

Thank you very much,

Carol, Brierley Hill, West Midlands, DY5, 6x8 Aluminium Greenhouse 136, 24th February 2022

Hi, Just to say thank you for the quick safe speedy delivery, Many Thanks

Alan, Freshwater, Isle of Wight, PO40, 8x8 Wooden Gazebo 220, 22nd February 2022

To whom it may concern,

Thank you for your swift address on the matter, it is appreciated. Your service has been exemplary, it is a shame that your retained fitters service is not matched.

Once again thank you for your prompt reply and resolve on the matter.

Best regards,

Dan, Dartford, DA2, 10x20 Wooden Gazebo 508, 21st February 2022

Very efficient and on time thankyou

Charles, Glenrothes, KY7, Growhouse 385, 17th February 2022

Rosie (DEVELOPER), Capel, Surrey, RH5, Double Bin Store 149, 16th February 2022

EXTRA NOTE:- EACH HOUSE INCLUDES A BINSTORE 149 AT THIS NEW HOUSING DEVELOPMENT.

James, Langham, Holt, NR25, 10x16 Log Cabin 305, 12th February 2022

Peter, Cuddington, Malpas, SY14, 10x10 Summerhouse 63, 12th February 2022

EXTRA NOTE:- THIS CEDAR SUMMERHOUSE WAS SUPPLIED IN 2017

Recently purchased a 6x6 polycarbonate greenhouse. Took a while to put together. But simple after the first couple of panels. Secured to a decking floor. All polycarbonate panels sealed in place with silicone. 2 days later that horrendous storm hit the North East . The greenhouse is still standing with no damage. Hooray ..

Janet, Blaydon on Tyne, Tyne & Wear, NE21, 6x6 Greenhouse 080, 8th February 2022

Ian, Norwich, NR1, 10x10 Corner Log Cabin 743, 4th February 2022

Paul, Thank you for your reply. I have managed to source polycarbonate sheet locally, which is suitable.Thank you once more for your efforts,and also to the company for great customer service .
Best Regards,

Andrew, Inchinnan, Renfrew, PA4, 6x8 Greenhouse 014, 2nd February 2022

Hi Paul,

Thank you for looking in to this. Amazing service which I'm going to mention in google review. However, a neighbor returned the 2 missing pieces this morning so I no longer need them! Sorry for your efforts being in vain

Regards

Phil, Attenborough, Nottingham, NG9, 6x8 Greenhouse 022, 2nd February 2022

Dear Sirs
I would just like to congratulate your company on supplying a great product on time, complete and of excellent quality.
A few high points were..
1. No parts missing.
2. All parts well identified making construction easier.
3. All parts fitted with no modification required, i.e no burrs on the ends of the aluminium extrusions.
4. All parts well packed and all well protected from any damage.
5. Instructions clear and easy to follow.
6. All Parts of excellent quality, making a strong final construction.
7. No problems nor complaints.

After suffering other companies poor service and quality it was great dealing with your company.
Please pass on my thanks to all your employees and I would thoroughly recommend your company to all my friends and colleagues.

Thanks again.

Nic, Compton, Hampshire, SO21, 10x18 Aluminium Carport 372, 1st February 2022