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Customer Emails 2016

Over the years we have received literally hundreds of letters from delighted customers. Its a unique achievement in our industry and something we are very proud of. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email.

Scroll down to see some of the emails we received in 2016 ...

Click here to return to emails we have received so far this year


Many thanks for your quick reply.. even over Christmas :)
Received and printed okay.

Many thanks

Ian, Kintbury, Hungerford, 4x8 Lean To Greenhouse 34, 27th December 2016

EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS.


Many thanks for felt tiles which arrived Monday.Attached is photo off finished Summer House

Jim, Chippingly, East Sussex, BN8, 11x10 Hexagonal Log Cabin 96, 14th December 2016


Hi Guy,
Thanks for getting back so quickly. Definitely couldn't find any in the box, turned it all out. Not a problem though, these files are great, much appreciated. Thanks again for the prompt service, look forward to my new greenhouse.
Kind regards

Kerry, Plymouth, Devon, PL4, 6x4 Greenhouse 025, 9th December 2016

EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS


Good morning,

Further to the recent delivery of the Double Door Pent Roof Log Cabin 301, we had this built last week, and we are very pleased with the quality of the product � thank you.

Kevin, Christchurch, Dorset, BH2, 8x10 Log Cabin 301, 28th November 2016


We just wanted to thank you for your excellent customer service. The gazebo arrived the next day as promised with the next day free delivery service, and a gentleman from the customer services department even called us the day before to confirm the delivery and check a few details. It is a pity that more companies are not as efficient. We would have no hesitation in thoroughly recommending Summer Garden Buildings as a result our experience with them. Thank you so much.

Valerie, West Moors, Dorset, BH22, 8x8 Metal Gazebo 104, 17th November 2016


Hi

Following our phone call can you please send us 4 x 2001 (bolt) and 4 x 1002 (washer). we tried to move shelf and the bolt seized and broke with washer stuck on it. we are a bit hopeless so 4 would give us some more flexibility!

Delighted with greenhouse and fitter was excellent. can't wait for Spring.

Many thanks

Elayne, Baginton, Coventry, CV8, 8x10 Greenhouse 148, 14th November 2016

This building was fitted by Installer 135

EXTRA NOTE:- 4 BOLTS AND 4 WASHERS WERE POSTED ON 16th NOVEMBER.


thank you for the new information concerning our greenhouse can I ask you to resend the attachment to (EMAIL ADDRESS) if possible so my husband can keep the attachment on his tablet as I have to take my laptop in for repair thank you so much for all your help and customer service we really appreciate it

Sheila, Gorleston, Norfolk, NR31, 6x6 Greenhouse 025, 12th November 2016


Gentlemen, I would like to thank you for the quality of your customer service and products. I received today the replacement table top which was perfect. I hope that your business flourishes as your products, prices and customer service are excellent - long may you prosper. Kind regards

Bill, Thruxton, Andover, SP11, 8x7 Wooden Gazebo 231, 10th November 2016


Cheers thanks very much for the refund. I must say I was pleased with the service you give, keep up the good work.

Kevin, Romiley, Cheshire, SK6, 6x8 Greenhouse 017, 9th November 2016

EXTRA NOTE:- THE LOUVRE VENT WAS CANCELLED FROM THE ORDER.


Good morning
I'm absolutely delighted with new shed and incredibly efficient install.
The guys were absolutely on time and very polite. I spoke to 3 people on the phone during the course of ordering, confirming details and getting a time estimate and each time the people on the phone were really polite, friendly and helpful.
Thanks team!
(This may all seem a bit cheesy but i feel really good customer service really needs to be recognised as it's not always the norm)

Please may i follow up on the accessories. I'm not as efficient as you guys and i didn't let you know the accessories hadn't arrived before install as per the instructions, below.
Please may we arrange for delivery of these?

Many thanks and kind regards,

Lucy, Maidenhead, Berkshire, SL6, 6x4 Transverse Shed 12, 5th November 2016


Hi,

I received my order this morning, the delivery guy was great!

I do have a query about when it will be built and by who? I haven't been contacted to arrange a date for this but have paid for it when I placed my order.

Any help on this matter would be greatly appreciated.

Helen, St Ives, Cambridgeshire, PE27, 8x8 Corner Shed 177, 2nd November 2016

EXTRA NOTE:- UNLIKE MOST OF OUR FITTED SHEDS WHICH ARE DELIVERED AND FITTED AT THE SAME TIME, WITH THIS SHED THE FITTER FOLLOWS ON SEPARATELY AFTER THE DELIVERY.


Greenhouse ordered sunday arrived Tuesday, great service-- many thanks

Gerry, Church Stretton, Shropshire, SY6, 6x4 Greenhouse 120, 1st November 2016


Hi,

At long last I have prepared the groundwork and erected the greenhouse which is excellent. Thank you very much for a fine product.

However, I do not have two catches that secure the window openers to the frame. There are two indents in the frames but I suspect there should be a column that fits through the holes in the adjustable opener arm. If my description is not clear I can send you a photos of the problem.

Would it be possible to send me the missing pieces?

Thank you,

Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 1st November 2016

EXTRA NOTE:- OUR REPLY DATED 1st NOVEMBER IS REPRODUCED BELOW:

Hi

Thank you for sending the images. We are happy to hear that you are pleased with your greenhouse. This particular greenhouse is slightly different to others in that you need to fit the window handle the other way round so the holes are nearer to the frame. This seems counter intuitive but the handle will then locate on the built in "pin" in the frame.
Regards
Paul


Re: replacement bolts
Many thanks for the prompt delivery.
The correct bolts arrived today.
Regard

Alice, Cross Hands, Carmarthen, SA14, 6x8 Greenhouse 028, 28th October 2016

EXTRA NOTE:- ORIGINALLY PURCHASED IN MAY 2016 BUT NOT ASSEMBLED UNTIL OCTOBER, THE BOLTS WERE REQUIRED TO COMPLETE THE WORK. THE CORRECT BOLTS WERE SUPPLIED AT THE SECOND ATTEMPT.


Dear Guy
I've assembled the green house and it is really nice. However, my greenhouse cropped head nuts and bolts which I need to attach shelves do not fit in the frame of this green house. Can you supply me with cropped head nuts which will fit?
Many thanks

Sam, Okehampton, Devon, EX20, 6x8 Greenhouse 014, 27th October 2016

EXTRA NOTE:- THE ACCESSORIES WE SUPPLY ALWAYS INCLUDE ALL SUITABLE FIXINGS BUT ACCESSORIES SUPPLIED BY OTHERS MAY NOT BE COMPATIBLE WITH OUR GREENHOUSES.


Dear Sir I just want to thank you for the delivery of our new gazebo. Many thanks.

Barry, Little Billing, Northampton, NN3, 8x8 Metal Gazebo 104, 27th October 2016


I just wanted to give you some feedback on the above order. It was delivered on the 4th October as promised and your recommended fitter arrived on the 11th October to take down the existing greenhouse and erect the new. (INSTALLER 117), your recommended installer had driven all the way from Sheffield to do the job. He arrived at about 8am and started work straight away. Despite heavy rain towards the end of the day, Simon battled through to finish everything by about 6.30pm, just as it was starting to go dark. He had to drive all the way home afterwards too! I wanted to tell you that he did an excellent job and hardly stopped working all day. I am immensely pleased with my new greenhouse. It really looks fantastic. Thank you for your excellent service and a special thank you and recommendation for Simon. He is a real asset!
Many thanks,

Corinne, Firsdale Park, Cheshire, CW8, 6x8 Greenhouse 144, 19th October 2016

This building was fitted by Installer 117


Thank you for your help and delivery of the log cabin. It was erected in 4.5 hours, the walls and roof, not counting the felt tiles. The instructions were very easy to follow.

I have the receipt for the extra window, I would like a receipt for the log cabin please in full. £2575.30 I think.

Regards

Brett, Gillingham, Dorset, SP8, 12x12 Log Cabin 138, 17th October 2016


Thank you for being such a nice company.
If anyone comes up with an idea about how I can reduced the width to 7ft I will re order this item immediately, and happily risk the outcome!
Kindest regards

Miranda, Old Hanwell, London, W7, 8x10 Metal Gazebo 112, 13th October 2016

EXTRA NOTE:- THIS ORDER WAS CANCELLED BEFORE DELIVERY


Good morning,

I received my greenhouse yesterday and must say the delivery man could not have been more helpful.

As yet I have not received the accessories that were ordered at the same time and as requested below I am writing to let you know so the delivery can be sorted.

As with the greenhouse I won't be at home but they can be left either inside the back door or behind the bungalow .

Regards

Paul, Stowmarket, Suffolk, IP14, 6x10 Greenhouse 135, 7th October 2016


Dear Sir/Madam,

I am absolutely delighted with my Gazebo but would offer a little piece of advice with the instructions to make life a little easier. Make it clear which way up the roof sections should be positioned and that the roof mineral tiles should be cut on the flat side,not on the mineral side.

Other than that, a perfect construction.

Kind Regards,

John, Dringhouses, York, YO24, 10x10 Wooden Gazebo 770, 3rd October 2016


Hi Guy,

Received the replacement. Delighted with your customer service. Will add your shop to my favourite.

Thanks again and kind regards,

John.

John, Beckenham, Kent, BR3, 8x8 Metal Gazebo 104, 2nd October 2016


Thanks very much for your very prompt and useful help! Best regards

Nicola, Chedworth, Gloucestershire, GL54, 8x10 Potting Shed 149, 30th September 2016


Hi Paul, just to say thanks once again for your help, i was totally blinkered and just kept concentrating on the front, it amazing how much i manage to do since your call. Regards John

John, Saltley Ferry, Chester, CH4, 6x8 Greenhouse 028, 29th September 2016


Good Afternoon,

Firstly I would like to thank you for my log cabin very happy with all aspects from ordering to delivery to installation, the one minor issue that the fitter noticed was this window handle has excessive movement which would indicate a fault.

Please send a replacement to the address below and I will forward this one for you to give back to your suppliers.

Best Regards,

Robert, Sompting, West Sussex, BN15, 13x10 Log Cabin 021, 26th September 2016

EXTRA NOTE:- A REPLACEMENT HANDLE WAS POSTED ON 27th SEPTEMBER


Thanks,
It arrived today at midday. What a service!

Tom, Sutton Scotney, Hampshire, SO21, 6x6 Greenhouse 025, 26th September 2016


Hi ,

I've received the replacement window catch in the post to day and I'd like to send a heartfelt thank you to all for the service and product you have provided , the corner log cabin has now been erected and we are overwhelmed with the quality of the product when compared to other providers selling light weight "Sheds " as summer houses for the same price as this quality product.

All those friends and relatives seeing our new garden refuge have also been very impressed and I've passed on your site details to all.

As promised I've attached a photo of our cabin just so your team of workers get the chance to see some customer feedback and a finished install.

Kind regards

Robert and Tracey, Rothwell, Kettering, NN14, 8x8 Corner Log Cabin 200, 5th September 2016


Hi,

Just received the fixings.
Thanks for your good customer service.

Regards

Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 25th August 2016


Brilliant. Thanks Paul!

Will send some pics and write a review when it's all finished. Can that be done via your website?

Liz, Marlow, Buckinghamshire, SL7, 10x14 Clocktower Log Cabin 274, 23rd August 2016

EXTRA NOTE:- A REPLACEMENT COVER TRIM WAS SUPPLIED DURING INSTALLATION


we received replacement parts yesterday (aug 20)
just like to say thank you for making the greenhouse perfect THANKS

Stephen, Hednesford, Staffordshire, WS12, 6x4 Greenhouse 120, 21st August 2016


Good Evening,

Having spoken with you earlier today I can now confirm that with your excellent help on the telephone the couple of things which I was having difficulty with have been satisfactorily resolved and there are no parts missing.

The person I spoke with reckoned you �didn't supply too many greenhouses to the Outer Hebrides so I said we would send a picture of the erected Greenhouse.

It really is a good product and we are fully confident that it will withstand the Hebridean climate and Winters!

The whole process from ordering to delivery and help with erection has been superb and we met nothing but friendly and helpful service and advice each time we phoned.

Many thanks.

John, Stornoway, Isle of Lewis, HS1, 6x10 Greenhouse 13, 15th August 2016


Dear Summer buildings
We ordered two cabins from you in 2010 and we have been enjoying them very much. We now need to get a retrospective Certificate of Lawful Development from the planners. Can you provide drawings and elevations of the buildings for this purpose please?
Kind regards

Annie, Oxford, OX4, 14x15 Log Cabin 236, 16x17 Log Cabin 236, 15th August 2016


We're very pleased with the shed we had delivered on 2nd june,but since we lost the key its rather more secure than intended!
Is there any chance you can supply us with a replacement please.

Helen, Shaftesbury, SP7, 5x7 Apex Shed 063, 8th August 2016

EXTRA NOTE:- SPARE KEYS WERE POSTED ON 9th AUGUST


Hi There,

we are very happy with the Log Cabin.

Please could you give us a full VAT invoice.

Thanks for your kind help.

Best regards

Rod, Staines, Surrey, TW18, 10x14 Clocktower Log Cabin 274, 8th August 2016


Dear Sir
Thank you for the replacement rod which we received this morning and all is now fine. Thanks for quickly resolving the problem.

Tony, Newtown, Powys, SY16, 10x10 Metal Gazebo 140, 2nd August 2016


Good morning

I would like to thank you for the speedy delivery of my shed and to let you know that it is up and in use and I couldn't be more pleased .

many thanks

Martin, Ryde, Isle of Wight, PO33, 9x8 Metal Shed 374, 30th July 2016


Hi Guy
Thank you so much for your help
Regards

Lynn, Westdene, Brighton, BN1, 10x13 Log Cabin 021, 23rd July 2016

THE ABOVE EMAIL WAS IN REPLY TO AN EMAIL DATED 23rd JULY WHICH IS REPRODUCED BELOW:

Hi Lynn,
Thank you for your email. Apologies that there were no instructions for your log cabin in the pack, it is very unusual for them to forget to put them in! I have attached the instructions for your log cabin to this email in a PDF file format. Please let me know if you are unable to open them and I will post a hard copy. Please let me know if I can be of any further assistance.
Regards
Guy
Summer Garden Buildings

THE ABOVE EMAIL WAS IN REPLY TO AN EMAIL DATED 23rd JULY WHICH IS REPRODUCED BELOW:

Dear John
We purchased a cabin from you. I have just got around to having it erected but when we opened the box which had the handles and nails in it I was surprised there is no plan/ instructions in the box. Is this correct or should there have been one in there? If possible could you send a copy or email a copy do we can finally get it put up
Many thanks
Kind regards
Lynn


I would like to thank you for your quick response. We have just received a replacement curtain.

Gil, Carlisle, Cumbria, CA2, 10x10 Metal Gazebo 101, 20th July 2016


Thank you!!

Loraine, Gorleston on Sea, Great Yarmouth, NR31, 14x14 Corner Log Cabin 259, 17th July 2016


Hello there,

I have just received your beautiful bench. Excellent delivery service. However the screw packet was broken and there are 2 missing 5x90 screws. Could you please send them over?

Many thanks,

Iole, Egham, Surrey, TW20, 3 Seater Bench 210, 7th July 2016


Dear Sir,

I recently purchased from your Company a summerhouse which I find to be excellent. The delivery was on time and was very carefully unloaded by your driver.

The quality of the woodwork of your product was perfect and we assembled it this weekend and very impressed with the finished result.

Thanking you to all your staff for their efficiency in the adminstration department.

Yours faithfully,

Paul, Woodley, Reading, RG5, 7x7 Corner Summerhouse 082, 3rd July 2016


Dear Sir, we recently purchased a 6x6 apex shed from you and thought you may like to see the transformation, now it has become a beach hut in our garden ! Needless to say we are delighted with the shed/ beach hut !

Sandra and Pete, Waterbeach, Cambridge, CB25, 6x6 Apex Shed 063, 30th June 2016

See all 4 photos


Hi I had a wooden gazebo from you I think it was a 424,and I just wanted to say thank you it looks fantastic and only took 2 people 2 hours to build in the pouring rain I add, I love it and can't stop looking at it .
Great value for money ,thank you again oh and your customer service is brilliant keep up the fantastic work

Rita, Rainham, Kent, ME8, 10x10 Wooden Gazebo 424, 24th June 2016


Many thanks for your help. Just wanted to say how pleased I am with the work (INSTALLER 254) has done to complete our project.

Elizabeth, Micheldever, Winchester, SO21, 10x10 Corner Log Cabin 030, 19th June 2016

This building was fitted by Installer 254


could you please tell me if we can paint our pressure treated summerhouse with a clear yacht varnish.We are pleased with the summerhouse and was amazed by the quick time that the installers erected it.Thank you for all your help.

Jennifer, Burton on Trent, DE14, 8x10 Summerhouse 072, 15th June 2016


Thanks for these; I would like to confirm my comments made on the phone, my wife and I are very impressed with this,given the time spent on ensuring the foundation bearers were level and square paid dividends. the product is brilliant, the manufacturing quality, excellent, the assembly instructions very clear,just one suggestion, given that all the fixings have a star head, it would be a good idea if the manufacturer could put a star screwdriver head in the fixings pack.

thanks

Bill, Ipswich, IP1, 10x10 Corner Log Cabin 197, 7th June 2016


Dear Guy,
My log cabin got installed by (INSTALLER 228) & his team yesterday. I'll send some pics to you after it's painted. Everything went very well & end product looks great. (INSTALLER 228) pointed out small manufacturing defects but nothing major. (INSTALLER 228) also squeezed in the side window on either side of the additional door (not as per planning application), I hope it won't be a problem? You were right about (INSTALLER 228), he is a busy man but knows his stuff very well.
Thank you & your team for your help from start to finish. It was my first such project but you were all very helpful & I had a very good customer experience. Excellent!

Kind Regards

Safdar, Oakham, LE15, 16x12 Log Cabin 550, 2nd June 2016

This building was fitted by Installer 228


I am delighted with my greenhouse erected by (INSTALLER 116). He was unable to fix the plant tie holders that were delivered as they are too large to fit in the grooves and he asked me to ask you to send me some with smaller heads and I will send the others back to you.
Yours

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 29th May 2016

This building was fitted by Installer 116


Hi! Just wanted to say how pleased we are with out 7x5 Apex Summerhouse that was delivered and erected on 17/5/16. Apparently your staff put it up in about an hour which was fantastic. Regards

Ian, Morden, London, SM4, 7x5 Summerhouse 420, 27th May 2016


Hi

Ref my order, everything was delivered efficiently and on time by your transport people so thank you very much for that. I don't however appear to have any assembly instructions for my building. My unit is as follows:

Product Type: Gazebo 438 - Octagonal, Pressure Treated, Benches
Size: 11'7" x 8'5" / 3.5m x 2.6m
Product: With Floor, Wall Panels and Benches

Please could you email them to me if possible as I would like to start building my unit asap

Many thanks

Regards,

Phil, Kidderminster, Worcestershire, DY11, 12x8 Wooden Gazebo 438, 24th May 2016

EXTRA NOTE:- INSTRUCTIONS WERE EMAILED ON 25th MAY


(INSTALLER 132) came yesterday to erect the greenhouse very nice man very reliable said he would be here at eleven and was did a realy good job just to let you know if you need anyone who is reliable and orofesional he is the man very pleased with the greenhouse thank you for everything

Rose, Stockton on Tees, TS18, 6x4 Greenhouse 135, 19th May 2016

This building was fitted by Installer 132


thankyou very much for the prompt delivery of the shelving ,will definitely be using your company again ,once again many thanks

Dawn, Maesteg, CF34, Galvanized Steel Tray Staging 387, 18th May 2016


Many thanks for your help today 14th May, a little bit more complicated than expected but eventually got there with your help, will give positive feedback. I have had this product for a few weeks but the weather has not been suitable for erecting it but got it done today

Kindest regards

Bryan, Johnston, Pembrokeshire, SA62, 8x10 Greenhouse 067, 14th May 2016


Thank you for delivery of my greenhouse yesterday. Your delivery driver, David was excellent and texted me a very accurate time of arrival.

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 13th May 2016

This building was fitted by Installer 116


Nothing but praise for the ability, skill, efficiency, friendliness,and politeness, of the team that came and assembled my new shed/workshop today. Thanks for your agency, and it has been a pleasure doing business with you.
Yours

Richard, Rickmansworth, Hertfordshire, WD3, Heavy Duty Apex Shed 14, 9th May 2016


We have now received and almost erected the greenhouse, which we love, thank you - we have friends with 'greenhouse envy'! I just have a small question: how does the opening window fix into the closed position? We're ok with the window open, and the little 'arm' to hold it in position, but when the window's closed there doesn't seem to be any kind of latch mechanism or anywhere for the 'arm' to slot into, it just hangs down with the window loose (prone to the mercy of wind) - see attached photos.

Kev, Holmfirth, West Yorkshire, HD9, 8x10 Greenhouse 06, 9th May 2016

EXTRA NOTE:- THE STANDARD ROOF VENT HANDLE IS BASIC. THE OPTIONAL AUTOMATIC OPENER PROVIDES MORE CONTROL.


We took delivery of our 7 x 7 corner summerhouse on 1 May. We were very happy with your delivery service. Although you stated the building would take 14-21 days to arrive, it was delivered less than a week after ordering and we were kept informed throughout.

We found your instruction leaflet very easy to follow and the erection of the building went reasonably well. We were however, very disappointed with the quality of the window and door hinges which had no strength in them whatsoever. In addition, the door handle instructions were incorrect as they said to drill an 8mm hole to put the bar through but in actual fact the hole required was 12mm. The screws sent to fix the handle to the door were also too long for the thickness of the door and we had to go out and purchase our own.

Our other complaint was the quality of the window beading which was extremely poor, being of different thicknesses causing some to be proud of the door, most pieces were starting to split and some pieces weren't even long enough meaning there were slight gaps in some of the corners of the windows.

We do however, appreciate that this was not an expensive product and indeed, we would not have been happy if it had been more expensive. On the whole, we are happy with it, especially now that it has been painted in a bright colour.

Thank you.

Chris and Elaine, Laughton en le Morthen, Sheffield, S25, 7x7 Corner Summerhouse 082, 6th May 2016


Thank you!

David, Acrise, Folkestone, CT18, 10x10 Corner Cabin 197, 5th May 2016

This building was fitted by Installer 229


thanks ever so much for all your help on the phone yesterday and for being able to sort this so quickly,

regards

Sue, Kendall, Cumbria, LA9, Apex Shed 081, 5th May 2016


Thanks a lot I think I have done it and thanks for all the time and effort you did to try and find where the lost item went I am sure I will be back for some more things thanks again

Dave, Kirby in Ashfield, Nottingham, NG17, 10x10 Metal Gazebo 104, 3rd May 2016


Delivered this morning by a very helpful and polite young man. Excellent service. Will recommend. Thank you.

Sara, Barton on Humber, Lincolnshire, DN18, 7x7 Apex Summerhouse 085, 25th April 2016


I just wanted to tell you how pleased we are with the very pretty Gazebo104 in your 2016 range. Great value at £149. Delivery free and on the next day, good easy to understand erection details with 2 pages of diagrams. Good quality labelled packaging. My husband used a spirit level before permanently fixing to patio. He had to pack under at one corner section. Our patio slopes slightly for drainage. With the canopy on and side curtains up, it looks beautiful. Overall it took 2 hours to put up. I put the curtains on later they tie on so you need step ladders if you are not very tall like me. One review from last year impressed me as it said they left it all out throughout the summer, and just took down the canopy and curtains at the end washed them ironed and folded carefully to put on again next year. The metal frame is waterproof so OK left up all year. It could easily be painted another colour if preferred. So big thank you. Please let your supplier know we would like an optional extra purchase of a 2.5m x1.5m awning with 2 poles to attach to one side of the gazebo for extra shade. I also would recommend buying a replacement canopy for the future. I didn't when I ordered it!
Regards

Debbie, Cranford, Kettering, NN14, 8x8 Metal Gazebo 104, 13th April 2016


Hi

Thanks again for the log cabin it's been a wonderful addition to out home and is being well used. I have one query though. Do you still have a digital copy of the receipt/invoice on file? I cant seem to find the copy sent to me.at the time of purchase. If you could forward me a copy that would be fantastic.

Thanks

Peter, Kelty, Fife, KY4, 16x10 Log Cabin 137, 13th April 2016


Of course I was disappointed that the growhouse I purchased for my daughter's birthday was damaged on arrival. However, I would like to thank you for very pleasant and courteous way you sorted the matter out with her. I will check my bank statements for the refund.

Thank you again for being such a pleasant company to deal with.

Richard, Penarth, Glamorgan, CF64, Wooden Growhouse 062, 30th March 2016


Hi,

Today I took delivery of order (ORDER NUMBER). I signed for 4 of 4 packages and soon realised that the 2-tier, 4-foot aluminium staging with green finish was not included within the shipment. I called to inform you of the missing item at around 13:30 this afternoon and was told that I would be contacted later today. Please can you advise if the missing item has already been sent as a separate shipment or whether this item has been overlooked.

I'm halfway through installing the greenhouse at the moment and would like to thank you for what seems to be a good quality product.

Regards,

Mike, Clayton, Newcastle-under-Lyme, ST5, 6x8 Grenhouse 014, 29th March 2016


Greenhouse arrived safely yesterday and appears to be all there.

Started erecting it today (with a bit of head scratching), can you tell me if the bolts go on the inside and the nuts on the outside, or is it the other way round? If the nuts go on the inside will they catch on the glazing?

Could do with a little bit of script with the instructions to let us know which way round the pieces go, or are we just being thick.

Other than the above, everything is nicely number and we think we have it together ready to put up tomorrow. Assuming all the nuts and bolts don't have to be turned round.

So far, thank you for an excellent service.

Kind Regards

Valerie, Great Yarmouth, Norfolk, NR29, 6x6 Greenhouse 025, 23rd March 2016


Thanks for a fantastic Log Cabin (016), everyone can't believe the quality for the price, it took just a few days to put up, Just my wife and myself, we absolutely love it, link below is the cabin under construction

Regards

Terry & Cheryl, Potter Heigham, Norfolk, NR29, 13x10 Log Cabin 016, 22nd March 2016

See all 9 photos


Dear Sir

As per your phone call of 10 minutes ago,

My husband assured me he had searched for the parts and they definitely were not there. After your call and describing what they should look like, I personally checked and as if by magic there they were staring up at me with the part number on, 4 right angled foot long spurs with 2 holes in each.

I can only aplogise on behalf of my husband who is due an ear-bashing as soon as he arrives home from work.

All i can say is if I want something done correctly seems I have to do it myself.

Thank you for your time and patience

Yours

Carole, Brockworth, Gloucestershire, GL3, 6x4 Greenhouse 025, 21st March 2016


Hi, with my sons help we have just built your polycarbonate greenhouse 025. I am really pleased with it, but must say, the build instruction were totally inadequate! We eventually figured them out but have quite a few things over, which is quite worrying! We think we have put everything in, in fact we really can't figure out where these pieces go! Well done for a good product, but you really have to improve on the build instructions!

Mary, Dartford, Kent, DA1, 6x8 Greenhouse 025, 27th February 2016


Hi, I am very please with the purchase of my Aluminium Green Polycarbonate Greenhouse,with Base Included free, 6'x6' and our agreed delivery date & time.
However, I am still in the process of erecting the frame as the instructions are more difficult to follow than the Ikea flat packs - it has taken me more than 300 minutes (i.e 5 hours) to work out 'what is what' and 'what goes where' with your little diagrams on the side.
It would be helpful,for me, if there were some succinct instructions beneath each of these diagrams.
Nevetheless, I am enjoying solving this brainteaser and hope to get this project completed this weekend.
Regards

Joe, Winterbourne, Bristol, BS36, 6x6 Greenhouse 025, 25th February 2016


Hi

Herein as promised a selection of images relating to the greenhouse project. It is now 100% completed other than I do not know how to attach the auto vent openers. If you could send me a close up picture from your showroom, I would be most grateful.

Regards

Tony, Wigan, Lancashire, WN2, 6x8 Greenhouse 017, 22nd February 2016

See all 9 photos


Dear Sir,

We are delighted with the greenhouse we recently purchased and have checked the contents as far as we can before assembly.

We noticed with the base plate anchor unit there is only two securing bolts for each side. We discussed with you the fact that we have a local phenomenon called the Helm Wind which can blow quite strongly when we have the wind from the East and a prevailing Westerly inversion in the upper atmosphere. Not very often but something we need t be conscious of. The greenhouse is in a well sheltered area enclosed on three sides by high walls.

I wondered if you could possibly supply us with a further two fixing kits so we can double up on the anchor positions? I am reluctant to start drilling holes in the base plates themselves and would have difficulty in tightening the bolts on the inside of the frame.

I very much look forward to hearing from you when it is convenient.

Kind regards

Paul, Blencarn, Penrith, CA10, 8x10 Greenhouse 067, 20th February 2016


hi,i have recieved the replacement panel for my greenhouse!
thanks for your help
regards

Dave, Lincoln, LN4, 2x6 Lean to Greenhouse 310, 8th February 2016


How kind of you, I was just trying to be helpful really as everything else was so good. Thankyou for your response to what is only a small matter I will be happy to recommend you to anyone who is looking for a shed. There is a lot of poor quality products out there, yours is not one of those.

Russ, Cambridge, CB1, 8x10 Apex Shed 521, 2nd February 2016


Sorry for the delay
Just a note to thank you for your help

Thomas, Hartlepool, TS25, 6x6 Greenhouse 102, 2nd February 2016

EXTRA NOTE:- ORIGINALLY ORDERED IN 2008, A REQUEST FOR A REPLACEMENT PART WAS RECEIVED ON 25th JANUARY 2016, WHICH IS REPRODUCED BELOW:

Can I get a replacement part for the aluminium front runner for the door


13.00 hours Saturday 30th January 2016

Finally a day without rain, so we were able to fit the new parts to the greenhouse (at last).
Well, you will be pleased to know that it all is well and everything fitted perfectly and we now have a greenhouse with a snug fitting door.

Thank for you help on this and we are sure that you will want to hear from us again!

Yours

John & Jeni, Waterlooville, PO8, 7x7 Greenhouse 087, 30th January 2016


Many thanks for instructions. Excellent quality shed.

Bev, Hingham, Norwich, NR9, 8x12 Apex Shed 063, 18th January 2016


Order receive on time and in good condition. Luckily someone was at home to receive it as driver was on his own and said he would have been unable to unload on his own! Instruction booklet has some mistakes regarding which bolt/screw to use and naming of some struts. Overall good value for money though fixing final roof ridge was a bit problematic.
Regards,

Lisa, Paignton, Devon, TQ4, 9x8 Metal Shed 374, 11th January 2016


Thank you very much indeed, and for the quick service!

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016


Hello
Thank you for delivering the above order so quickly. The driver was lovely and helped me put it all in the garage. One of the boxes (with the polycarbonate sheets) was damaged - torn - and he took a photo with his signing machine.

I have not unpacked it all yet as I am waiting for my people to erect it. However I would like to get hold of the instructions. I wonder if you could indicate which box they will be in? Or, even better, if you could send me an additional copy by email?

Thank you again for your service, including responding to queries, and prompt delivery.
with best wishes

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016

                         
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