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Customer Emails 2014
Scroll down to see unsolicited customer emails received in 2014 ...
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Dear Sir, received goods in good time and very pleased with the service once again.
Christopher, Meopham, Gravesend, DA13, Polycarbonate Glazing Sheets, 20th December 2014
Just a polite mail to say that your greenhouse has now been installed by the installer to our complete satisfaction. Your professionalism in delivery and safety protocol was exemplary.
We now require to receive the insulation clips that are outstanding as soon as possible.
Many thanks for your splendid service.
John, Sheringham, Norfolk, NR26, 6x8 Greenhouse 005, 22nd November 2014
This building was fitted by Installer 140
Just to let you know that our new gazebo is now up and it looks fantastic! Despite a large amount of hassle at this end with the delivery, and the installer not turning up until two days later than requested (and no phone call at all the day I waited in) it has finally happened in between my daily hospital visits!!!! The logistics delivery driver has now lost his delivery note but once I have sent them a copy (if I can find it) all will be complete.
The company who we were previously going to use took three months over the summer before finally deciding that they could not build our gazebo for us....THREE MONTHS!!!!!!!
Anyway............your company have provided us with a really lovely quality product which will look wonderful for many years to come. I think it is excellent value for such a superb product so thank you very much indeed.
Polly, Horsham, West Sussex, RH13, 8x14 Gazebo 771, 24th October 2014
Thank you so much. I am very impressed with the greenhouse, the service and
the price of the completed item.
Julie, Aylesford, Kent, ME20, 6x8 Greenhouse 005, 22nd October 2014
Thank you so much Guy,
We found the greenhouse quite difficult to erect ( technophobe my son calls me).
However, your service has been first class.
Thank you very much.
Jacqui, Bishopsteignton, Devon TQ14, 8x10 Greenhouse 06, 18th October 2014
EXTRA NOTE:- THIS GREENHOUSE WAS ORIGINALLY PURCHASED ON 6th DECEMBER 2013
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On 17 October 2014 Summer Garden Buildings wrote:
Thank you for your email.
I am sorry to hear that you have a broken door runner on your greenhouse.
I have checked with stores and they have a couple of spares.
This part is so small that it is difficult for us to price them up individually so on this occasion, as a gesture of goodwill, we will send you a few in the post at no charge.
Stores will send them out today for you so you should receive them early next week. Hopefully this will solve the problem for you (and give you a few spares if you should ever need them in the future).
Summer Garden Buildings
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On 17 October 2014 Jacqui wrote:
Re 10 x 8 Aluminium/Polycarbonate Greenhouse 06
Spare part required Door Runner.
This part has broken, is it possible for me to purchase a replacement.
Thankyou for your assistance,
received greenhouse excellent first rate delivery xx
Margaret, Newcastle, Tyne and Wear, NE19, 6x4 Greenhouse 014, 26th September 2014
My summerhouse was installed yesterday (and is fabulous, thank you), however I have heard nothing about the accessories that I ordered.
Please can you confirm when these will arrive
Penelope, Hanwell, London, W7, 12x8 Summerhouse 12, 24th September 2014
EXTRA NOTE:- THE EXTRA ACCESSORIES ARE DELIVERED FROM A SEPARATE WAREHOUSE AND WERE DELIVERED SHORTLY AFTER THE SUMMERHOUSE.
Just a little feed back on the purchase of my gazebo . Just had it erected on Friday past . I'm so delighted with it , according to my husband and brother in law it was relatively easy to assemble . It is a really solid structure and greatly enhanced by the nettings and curtains . This gazebo was a really worthwhile buy , our family are looking forward to many a happy gatherings .
Thank you for such excellence service.
Una, Belfast, Co Antrim, BT15, 10x10 Metal Gazebo 101, 14th September 2014
Dear Summer Gardens
The shed arrived (a bit earlier in the day than expected!) and the guys put it up in no time really (1hour and 15 minutes or so).
Very happy as it fitted in the space I have earmarked and generally it is good quality and looks quite good too.
My only criticism is the windows are fitted from the outside (beading on the outside, not so good when I specified the toughened glass) and the door hinges have all the screws on the outside, as a security amateur these are weaknesses that can be exploited.
I have spent most of the week filling it up. The bench was about 3 inches too long for where I wanted it, but the construction allowed me to change that very simply. I have yet to put the shelves in but I fitted the alarm this afternoon. Again really simple even for me.
So all in all very happy with the products, so far it has had nothing but positive comments from all 6 visitors, even the dog managed a nap.
So thanks again
Philip, Kingston Upon Thames, KT2, 8x12 Pent Shed 162, 6th September 2014
I wish to inform you that I received the ordered item yesterday and I am very pleased with the item and the service you provided.
Thank you very much.
Uday, Machynlleth, Powys, SY20, Greenhouse Staging 346, 28th August 2014
Just a quick thank you for the replacement canopy, sorry I'm a bit late in replying, but once again thanks, customer service is first class and would recommend you guys to my friends.
Ross, Deeside, Flintshire, CH5, 10x10 Metal Gazebo 101, 19th August 2014
Sending you a thankyou for our new summerhouse it looks great great service and product many thanks
Alison, Swindon, Wiltshire, SN3, 10x10 Corner Log Cabin 197, 16th August 2014
EXTRA NOTE:- THIS CUSTOMER SENT 7 PHOTOS OF THEIR LOG CABIN INCLUDING A COLLAGE
My 8x6 greenhouse was delivered as arranged last Friday and erection of the base and frame has been trouble-free thanks largely to the excellent instructions provided. However, no instructions for glazing were included. This did not worry me unduly as I downloaded and printed from your website. From the glazing instructions it's apparent that the PVC H-profiles were missing from my kit. Can you please rectify this as soon as possible, and also include a printed copy of the glazing instructions to ensure I have the latest version? Thank you.
John, Coventry, West Midlands, CV3, 6x8 Greenhouse 005, 14th August 2014
EXTRA NOTE:- THE MISSING H PROFILES AND A PRINTED SET OF INSTRUCTIONS WERE POSTED ON 14th AUGUST.
I just wanted to express my gratitude for the Budget Shed which was delivered last week.
The delivery was exactly as you said it would be, on time and with a courteous driver. We unloaded to kerbside and he was away to make his next delivery.
Your website allowed us to choose exactly what we wanted, 2.1 x 1.5 Apex, Single Door, No Windows.
The shed went together perfectly and with over 50 years experience in the UK TImber Trade I must say that although this is a budget shed the manufacturers did not skimp of the sizes or the quality of the timber. All the pieces were there and more fixings than we needed !
It is excellent value for money and I am sure will give many years of service.
With service and quality like this I hope your business continues to go from strength to strength.
Geoff, Cheltenham, Gloucestershire, GL51, 5x7 Apex Shed 063, 11th August 2014
Thank you for the Gazebo which we are very pleased with. Unfortunately on unpacking the Solar powered security light we discovered the light assembly was in pieces and the sensor had snapped off. The damage was not obvious until the packaging was opened as the packaging itself was intact apart from a small hole in the top.
We would therefore appreciate it if you could send a replacement light.
Thank you in advance for your help.
Clive, Aylesbury, Buckinghamshire, HP22, 10x10 Gazebo 422, 10th August 2014
EXTRA NOTE:- WE HAPPILY SENT ANOTHER SOLAR LIGHT TO THE CUSTOMER TO REPLACE THE ONE THAT WAS DAMAGED IN TRANSIT.
Shed purchase June2014
I would like to take this opportunity to give you some feedback for your website:
The shed we had delivered from yourselves is fabulous. It was delivered well packaged and with easy to follow instructions. The fabric is sturdy and fitted together perfectly. I have already recommended you to by brother and a friend.
Julie, Wisbech, Cambridgeshire, PE13, 4x6 Apex Shed 063, 23rd July 2014
Thank you for your very prompt response to our phone call about the missing part. I'm pleased to say this was delivered earlier this morning.
Brian, who is putting this greenhouse together for me, commented on the very good and comprehensive instruction booklet!
Thank you again for all your help.
Judy, Halifax, West Yorkshire, HX1, 8x10 Greenhouse 090, 18th July 2014
I have had the install and posted photos to our village Facebook page at every stage of the project. I've already had 7 requests as to where I got it from, and have recommended you. If you get any further orders from SN9 in the near future you could always thank me with a solar light or a bottle of fizz.
John, Pewsey, Wiltshire, SN9, 8x8 Corner Summerhouse 350, 15th July 2014
Just to let you know Gazebo has been installed and it looks very impressive !
Many thanks for all your work with regard to the delivery problems but it was well worth all the effort.
P.s. - If you are looking for more fitters for your list I can recommend the local installer who fitted mine.
Once again many thanks
Philip, Nuneaton, Warwickshire, CV13, 8x10 Wooden Gazebo 333, 10th July 2014
Thanks for your help with this, our greenhouse is now fitted.
Gill, Easington, County Durham, SR8, 6x8 Greenhouse 022, 18th June 2014
This building was fitted by Installer 132
EXTRA NOTE:- THIS GREENHOUSE WAS ORDERED BY A SCHOOL. INSTALLATION WAS ADDED TO THE ORDER AFTERWARDS - AND CARRIED OUT BY A FORMER PUPIL!
A BIG THANK YOU
Good morning everyone,
This is just a quick email to say thank you for all your help in trying to locate the correct parts for our Gazebo. Just 10 minutes ago the correct parts were delivered, so its now all systems go to complete the gazebo for our family event this Sunday.
I appologise for being a pain, but when your a Mum that says you will do something for your family, nothing gets in the way if you can help it.
Well done to everyone who has played their part and thank you again.
With kind regards.
Patricia, Willington, County Durham, DL15, 8x8 Metal Gazebo 104, 12th June 2014
Thank you so much for sending the asembley instructions for my greenhouse - Your service is absolutely brilliant!!!!
Lynn, Seaham, County Durham, SR7, 6x8 Greenhouse 014, 9th June 2014
Thank you for delivering the new Green house last month which is perfect for us.
Stephen, Warrington, Cheshire, WA4, 6x8 Greenhouse 014, 9th June 2014
Hi There, I just want to thank you for the 6x8 greenhouse , it's up & running its a great build & strong when it's build up & on a flat ground can't thank you enoff .
Anthony, Belfast, Northern Ireland, BT14, 6x8 Greenhouse 014, 7th June 2014
I am now the proud owner of a completed greenhouse. Further to our chat in early May, I would be very grateful if you could now arrange for delivery of the benching at your convenience. If nobody is at home, please can it be left in the carport to the side of the house.
Andy, Leeds, West Yorkshire, LS8, 6x9 Cedar Greenhouse 321, 1st June 2014
Thankyou for the information on how to get spare parts. I have received the part E11 that I requested, thankyou so much for your speedy response.
An excellent service, thankyou again. Very pleased with the lean to green house.
Carol, Skegness, Lincolnshire, PE24, 4x6 Lean to Greenhouse 04, 1st June 2014
Photos of the 185 corner summerhouse as promised.
Alan, Dore, Sheffield, S11, 7x7 Corner Summerhouse 185, 31st May 2014
Many thanks Guy for the excellent drawings, I would never have been able to do them so well myself!
I can now go ahead and submit my planning application and, hopefully, I will soon be ordering my summerhouse from you.
Frances, Ventnor, Isle of Wight, PO38, Planning Application Drawings, 29th May 2014
Just to tell how pleased we were with your help in purchasing a Shed 576.The shed is very good quality.
Also with the help of sorting out the problem of needing a new base for it,when the "slab layer" let us down ,& we then we had a timber one instead done quickly & efficiently by Baselayer 480.
Very pleased indeed with your service, we will recommend you.
Joan, Surbiton, Surrey, KT5, 6x8 Pent Shed 576, 21st May 2014
The base was laid by Baselayer 480
Hi thought I would send you a photo of my Gazebo now it's been erected.
Really pleased with the finish and quality
Lesley, Ellesmere Port, Cheshire, CH66, 8x8 Wooden Gazebo 220, 8th May 2014
received automatic greenhouse ventilator opener thanks for prompt delivery, good instructions and works very well.
Trevor, Beeston, Nottingham, NG9, Automatic Roof Vent Opener, 3rd May 2014
Bought my gazebo off you - it was delivered fast - found it very easy to erect and put together - we're well pleased with your product
Alex and Sue, Kilsby, Warwickshire, CV23, 8x8 Metal Gazebo 104, 2nd May 2014
Received the above last December but delayed erecting until last week. You were "spot on" with you build instructions & all nuts bolts etc.,included, despite my misgivings. " I received what I thought was a meccano set with various fixings falling out of the box delivered. (The plastic bag had been burst.)
I am therefore highly delighted to find yours is a high quality product and when built; it is a strong and stable construction. The design is ideal for small garden corners such as mine and much more decorative than the conventional g/hse design.
Hopefully, I will endeavour to enclose a photo of the finished product. If successful, the door has been wedged open for the cat and to the detriment of my tomatoes. The protective white plastic on the roof has been left at this point to protect the plants from sun. The two geese are mine, but don't lay eggs!
Jim, Hardthorn, Dumfries, DG2, 6x6 Octagonal Greenhouse 047, 24th April 2014
having recently purchased a fantastic green house from you I wonder if you sell shelving for the green house I purchased? I am also looking for a garden shed 8ft wide and 6 foot deep, any suggestions? would consider 8x8 for the right price. many thanks a seriously happy customer, mark
Mark, Truro, Cornwall, TR4, 6x8 Greenhouse 017, 18th April 2014
Many thanks for the refund, we are very pleased with the shed.
Tony, Bisley, Woking, GU24, 3x7 Pent Shed 245, 9th April 2014
EXTRA NOTE:- THE REFUND REFERS TO AN UNWANTED ACCESSORY WHICH WAS CANCELLED FROM THE ORDER
Just wanted to say a big thank you......
The staging arrived as promised, and in good condition.
Thanks for the phone call, and the excellent service.
Tom, Huntingdon, Cambridgeshire, CB24, Greenhouse Staging 346, 8th April 2014
Dear sir, my recently purchased green house is assembled and already in operation with my tomatoes etc. It is strong/sturdy and seems first class. the down pipes arrived and are fitted.
Thanks for you top service.
Robert, Harlow, Essex, CM17, 6x6 Greenhouse 102, 7th April 2014
What an excellent service from the staff at Norwich, the delivery man who brought the Summer House to our house and finally the 3 fitters, Julian, Simon and Jason who erected our new corner summer house in rather wet and horrible conditions.3 Hard working young men who paid great attention to the detail and cleaned up before they left, super job.
Super looking House, lets hope we get the Summer to enjoy it or perhaps I could order a good summer from Summer Garden Buildings as they have seem to have all the skills to do it!
Graham, Broadstone, Dorset, DH18, 10x10 Corner Log Cabin 197, 5th April 2014
This building was fitted by Installer 229
Many thanks for your swift responce.
Both of the Autovents arrived safely this morning. Must be something a bit strange with the website . . .
May I just remark, that I recently bought a Greenhouse from you, it was Model 090, very pleased with it and with your service, it arrived next day, I got a phone call from you beforehand, I think your service is absolutely first class.
On this occasion too, you came straight back to me with answers, well done S.G.B!! I would not hesitate to recommend you and deal with you in the future if the opportunity arrises.
Alan, Worthing, West Sussex, BN14, 8x10 Greenhouse 090, 31st March 2014
just a thank you really.quality product at a reasonable price.good clear instructions,assembly was a doddle.many many thanx.
Ray, Gorleston, Norfolk, NR31, 6x8 Greenhouse 017, 26th March 2014
Many thanks for your friendly communication and highly efficient service. Greenhouse and shelving received safely today, and an initial check seems to confirm that all components are present.
One further thought - if you could send a couple of days of good weather it would be greatly appreciated as I am now straining at the leash to get it all up and running.
Many thanks for everything - hope my feedback does you justice.
Derek, Trench, Telford, TF2, 6x8 Greenhouse 017, 19th March 2014
I would just like to say thanks delivery was excellent.Well in front of time stated,if i need any thing else i will be looking on your site.Thanks again
Peter, Allenton, Derby, DE24, 6x8 Greenhouse 014, 14th March 2014
Must give your company full marks for its service, I was contacted the same day as the order was made. the order was then delivered exactly on time. can only say thanks! WELL DONE.
Rose, Swansea, West Glamorgan, SA4, 6x8 Greenhouse 014, 1st March 2014
thank you very much for your attention to detail received order today very pleased would recommend you to anyone
Bill, Bridgend, Mid Glamorgan, CF31, Steel Tray Staging 387, 6th February 2014
Recieved greenhouse speedily. Although at first the parts and instructions seemed daunting my wife and I soon got in the swing of things and it went up really well. Very good value for money.
As was the potting table I subsequently ordered. Delivery was excellent 'as it said on the tin' Thank you very much.
Patrick, Cannock, Staffordshire, WS12, 6x6 Greenhouse 102, 28th January 2014
I have just had a shed fitted order (NUMBER) in Kent.
I just wanted to say a big thank you for a spectacular professional service from Dave & Ade (the fitters). They were extremely professional and very speedy but at the same time paying attention to detail. I am sorry that by the time they return to your base they would have spent a total of 9 hours driving.
Very impressed & would definitely recommend your company to anyone.
Sophia, Welling, Kent, DA16, 6x8 Apex Shed 050, 21st January 2014
My delivery arrived safely this morning before 7.30 am.
Very efficient order processing and delivery by your contractor.
Peter, Southampton, Hampshire, SO31, Polycarbonate Glazing Sheets, 13th January 2014