Answers to the most frequently asked questions
Do the prices include VAT?
- All prices include VAT at 20%.
Do the prices include delivery?
- All prices include delivery.
- We deliver throughout the UK but prices sometimes vary in different areas. In addition, many products and offers are only available regionally.
- Enter the first half of your postcode to see the choice in your area.
How long do I have to wait before delivery?
- The delivery lead time is specified on every product page under the Delivery heading.
Do you offer express delivery or next day delivery?
- Many of our products include next day delivery or express delivery within 3 days.
- Look for products with a Next Day Delivery or 1-3 Day Delivery tag.
- The normal delivery area includes all mainland addresses in England, Wales and Southern Scotland.
- Delivery is within 3-5 days in northern Scotland and offshore islands.
- Many of our Metal sheds include next day delivery
- Many of our Polycarbonate greenhouses include express 1-3 delivery with next day delivery as a low cost option
- A few of our Glass greenhouses include next day delivery - Greenhouse 005, Greenhouse 052, Greenhouse 054
- Many of our Metal gazebos include express 1-3 delivery with next day delivery as a low cost option
- Many of our Wooden gazebos include next day delivery
- Many of our Log cabins include next day delivery
- Many of our Accessories include express 1-3 delivery with next day delivery as a low cost option
Do you provide a fitting service?
- Please enter the first half of your postcode to see the fitters in your area. Then see the product pages for fitting prices in your area.
- Free installation is included with all Concrete garages
- Free installation is included with some Sheds and Summerhouses
- Free installation is included with most of our Garden offices
- Optional installation is offered with many of our Sheds and Summerhouses
- We offer low cost local greenhouse fitters in many areas.
- We offer low cost local log cabin fitters in many areas
- Enter the first half of your post code to see the base layers in your area.
Do you provide a base laying service?
- Low cost local base layers are available in many areas, with fitted buildings only.
- Please enter the first half of your postcode to see the base layers in your area. Then see the product pages for base prices in your area.
- We also offer DIY plastic base kits in many sizes.
How do I avoid missing out on special offers?
- Prices marked as "Last few" apply while stocks last with no closing date. You should buy these products without delay to avoid disappointment.
- Many other prices are fixed for at least a few days with a closing date. With these products you can continue to shop around with confidence up to the closing date.
- You can normally delay delivery until you are ready.
I'm confused - how do I find the right product?
- We are proud to offer a huge choice from basic to exclusive and whatever you want we have a competitive offer.
- To find it fast use our Search filters
- To see the choice in your area enter the first half of your postcode at the top of any page.
- If you cannot find the right product please phone us on 01603 721590.
Help - I need expert advice!
- Our expert advisers are the best anywhere and our advice is free and without obligation.
- Phone us on 01603 721590 - lines open 7 days a week.
- Visit our show centre near Norwich - open 7 days a week.
What are your opening hours?
- We are open 7 days a week, Monday-Saturday 9.00-5.30, Sunday 10.30-4.30, Bank Holidays 9.00-5.30.
- We have fewer staff at weekends - if there is no answer please leave a message.