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Customer Emails - Greenhouses Only

Scroll down to see unsolicited Customer Emails about Greenhouses only ...

... or click here to return to emails received this year


Hi,

Thanks for the prompt action and in regards to your telephone message, that’s fine.

And the greenhouse looks amazing.

Many thanks

Julie, Birmingham, West Midlands, B30, 6x4 Greenhouse 022, 19th September 2019


August 1st.

Thank you so very much for the delivery and arranging the contractor for taking down and installing my new greenhouse.

(INSTALLER 158) was excellent. He was good at his job and very friendly. He worked very hard in terrible conditions on the day he took the greenhouse down but remained on site and sorted it all out.

I have no hesitation in recommending him for any further work should he need a Reference.

Thank you,

Heather, Fremington, Barnstaple, EX31, 6x8 Greenhouse 135, 1st August 2019

This greenhouse was fitted by Installer 158


For the past eight hours I have been the delighted owner of a fully installed and functioning 10x18 anthracite Greenhouse 65. Delighted is an understatement - it exceeds my expectations and I am thrilled to bits. It is so smart and spacious, it almost seems a shame to put anything in it! My only real worry was that I'd get the base dimensions wrong, despite continually remeasuring, but thankfully those fears were unfounded. The installer recommended by you, (INSTALLER 358) was very easy to deal with, highly competent, obviously well experienced with the product, and we enjoyed his company. As did one of our cats who got on his lap and wanted to share his packed lunch........ He also had to contend with having to work here during two of the hottest days of the year! The reason it's taken a while to complete is simply that our neighbour offered to dig out the base, but we had to wait until he was free to do it.

The only negative point is that one of the Bayliss auto vent openers is not fully opening with all the others, and (INSTALLER 358) had the impression that it has a slight leak. He tells me this is easy to resolve with a replacement tube, and I'd be grateful if you could advise me on this. I can email you a photo if necessary.

I have already commented on the excellence of your delivery driver, and the male member of your staff I spoke to one Sunday afternoon back in the Spring, mainly about the base needed, was very helpful. The arrangements for delivery, both for the greenhouse and the free staging, were made to suit us. We were also fortunate with the local builder recommended to do the concrete base, so all in all it's been a trouble free process. Please count me as a very satisfied customer!

With best wishes,

Wendy, Broadwoodkelly, Devon, EX19, 10x18 Greenhouse 65, 25th July 2019

This greenhouse was fitted by Installer 358


Many thanks for your prompt service and attention to my error!

Regards,

Angela, Kenton, Newcastle Upon Tyne, NE3, Wooden Growhouse 061, 20th July 2019


Just a couple of photos of your brilliant 8x6 apex 290 greenhouse in my garden.

Regards

Keith, Withernsea, HU19, 6x8 Wooden Greenhouse 290, 12th June 2019


Thank you for your email. And a special thank you for keeping me informed

You put Amazon to shame, and I will recommend you to every one in the

Future. Everything has been so simple.

Regards

Darlene, Westbury, Wiltshire, BA13, 6x6 Greenhouse 080, 23rd May 2019


Lovely product. Easy to assemble and very sturdy. Holds Lots of plants.

Thank you.

Yours sincerely

Ann, Rippingale, Bourne, PE10, Greenhouse Staging 346, 23rd May 2019


Thank you very much for your excellent instructions. The auto opener on the louvre vent is now installed and working beautifully.

Kind Regards

Liz, Burton on Trent, Staffordshire, DE14, 6x6 Greenhouse 014, 21st May 2019


Thank you very much for your help this morning.

I have received the first package of 30 nuts and bolts in the late post today.

Looking forward to the receipt of the remaining 4 nuts and bolts and 4 replacement square end caps that I damaged.

Thanks once again for your excellent customer service.

Kind Regards

Liz, Burton on Trent, Staffordshire, DE14, 6x6 Greenhouse 014, 10th May 2019


Just to say a big THANK YOU, all items received today

Janet, Carterton, Oxfordshire, OX18, 6x6 Greenhouse 080, 30th April 2019


Just to let you know that I was very impressed with your green house staging. Solidly made, simple to assemble and excellent value. Order process and delivery first class. Congratulations!

Best wishes,

Peter, Ware, SG12, Greenhouse Staging 346, 25th April 2019


The bench has arrived and has been put together and it’s great, thank you.

Barbara, Crumpsall, Manchester, M8, Potting Bench 313, 25th April 2019


Goods arrived in today’s mail.

Very many thanks for your prompt service.

Regards,

Nicholas, Burghill, Hereford, HR4, Automatic Roof Vent Opener, 25th April 2019


Hi Anna, Relevant parts received with thanks. Greenhouse now complete and already filling up. Thanks again for a wonderful service, I am highly delighted with the the greenhouse and so is my partner who will be spending most of her time in there. Thanks again for a ten out of ten service and product. Regards

Terence, Newcastle-under-Lyme, Staffordshire, ST5, 4x10 Lean to Greenhouse 045, 21st April 2019

EXTRA NOTE:- THE RUBBER GLAZING GASKET IS SUPPLIED AS A DOUBLE WIDTH ROLL. THE 2 STRANDS ARE EASILY SEPARATED. IF NOT THERE MAY BE A SHORTAGE, AS IN THIS CASE.


I write to confirm receipt this morning of the faulty part replacement.

Thank you very much for speedy replacement and it was good doing business with you.

Thanks and regards

Sandra, Boulton Moor, Derby, DE24, Potting Bench 318, 16th April 2019


Many thanks for your really quick, courteous and extremely helpful resolution to our ‘missing part’ problem; your customer service is fabulous! (You should run courses for other companies!)

Thanks again,

Chris and Sue, Appleby Magna, Swadlincote, DE12, 4 Tier Shelf Unit 348, 14th April 2019


Email received. Shelves received. Very pleased, they are easily put together and very stable. Should have bought some years ago, if they had been available then. Thank you.!!!

Sheila, Leigh, Manchester, WN7, 4 Tier Shelf Unit 348, 11th April 2019


Please find attached a review of your excellent greenhouse,

Many thanks

Dave, Stannington, Morpeth, NE61, 8x10 Greenhouse 090, 7th April 2019


Hi

Tracking information received for second staging I have ordered. First arrived on time, easy to assemble, very strong and does the job.

Best regards

Peter, Dinnington, Newcastle upon Tyne, NE13, Greenhouse Staging 346, 28th March 2019


The grow house was delivered this afternoon and is now erected. . Am delighted with the grow house and look forward to using it. This is my present for Mothering Sunday. Many thanks for your prompt attention and service. Regards

Beverley, Rothesay, Isle of Bute, PA20, Wooden Growhouse 070, 27th March 2019


Hi have just assemble the staging easy to build looks great in my greenhouse thanks

Regards

Geoffrey, Chepstow, Monmouthshire, NP16, Greenhouse Staging 346, 27th March 2019


Many thanks for superfast service in supplying the extra Sealing Strip. Regards

Neil, Lindfield, West Sussex, RH16, 4x6 Lean to Greenhouse 045, 21st March 2019

-------------------- PREVIOUS EMAIL --------------------

On 18 Mar 2019 Alan wrote:

I recently purchased a Leanto Greenhouse 4 x 6 Product number 045 model 46 I have nearly completed the Glazing but I am approx. 5M short of Sealing strip.

Can you help please. regards Neil


Thank you so much for new part.. great service.

Thank you

Fiona, Larbert, Falkirk, FK5, Wooden Growhouse 070, 18th March 2019


Hi thank you so much for the greenhouse which we received .thanks for a very efficient service.

Regards

David, Burradon, Cramlington, NE12, 6x8 Greenhouse 014, 7th March 2019


fao Guy

Good morning

I thought you would be interested to see your greenhouse erected and looking good in position.....complete with vine for next year's vintage crop.

Hopefully after the stormy weather forecast later today it will survive well.

Appreciated the advice given by you and the team

Best regards

Alexander, Troon, KA10, 4x6 Lean to Greenhouse 045, 2nd March 2019


Dear Guy, Thanks for thr replacement part. It cam e in time for me to fit, before the, 'Hot Spell',

Regards

Peter, Bingley, West Yorkshire, BD16, Automatic Roof Vent Opener, 28th February 2019

EXTRA NOTE:- THIS PRODUCT WAS ORIGINALLY ORDERED ON 22nd MARCH 2018


Thank you for a great service will be ordering with you again

Tracy, Whitehall, Bristol, BS5, Galvanized Steel Tray Staging 387, 21st February 2019


Thanks for reply. Yes all on for Thursday delivery. Many thanks for all your professional help

Much appreciated. You have a great team there.

Isobel, Selkirk, TD7, 6x6 Greenhouse 005, 21st February 2019


Good Afternoon,

(INSTALLER 158) has done an excellent job putting this greenhouse up. However unfortunately there is a small piece of glass missing, which he has highlighted in your instruction manual.

On page 21 the item missing is a piece of glass labelled......F 457x190(mm) and the number 4 under the 8 feet column.

Could you kindly send me this piece of missing toughened glass as soon as possible.

Kind Regards

Julian, Bideford, Devon, EX39, 6x8 Aluminium Greenhouse 190, 11th February 2019

This greenhouse was fitted by Installer 158


Hi

I have received the missing part for my greenhouse.

Thank you very much for your good service.

Best Regards,

Alan, Gosport, Hampshire, PO13, 2x6 Lean to Greenhouse 310, 10th February 2019

Sent from my iPad

-------------------- PREVIOUS EMAIL --------------------

On 31 Jan 2019 Alan wrote:

Sir/Madam.

On Tuesday 28th January I took delivery of a 310 Lean-to Greenhouse.

I have assembled it and all is fine .....BUT-

The two black plastic end caps on the parts list are both the same hand.

The two I have here have the letter B on the moulding,so it would appear that I need

An ‘A’ and a ‘B’.

Would you please send me the correct part.

Alan

Thanks.


Thank you so much. I really appreciate your help in this matter and will definitely recommend your services to others.

Yours sincerely

Jo, Grays, RM16, 2x6 Lean to Greenhouse 310, 6th February 2019

-------------------- PREVIOUS EMAIL --------------------

On 6 Feb 2019 Summer Garden Buildings wrote:

Dear Mrs (NAME)

I write to confirm that we have accepted your request to cancel your order.

We have refunded £213.00 to your credit card today. The refund may take a few days to appear on your statement.

Regards

Accounts Department


Delivery received (3 parts) 1730 today haven't opened packets yet. What great service.

Barry, Trowbridge, Wiltshire, BA14, 6x8 Greenhouse 014, 24th January 2019


Hi Guys,

4mm twinwall sheets delivered this morning. Thanks for great service.

Robin, Thornhill, Dumfries and Galloway, DG3, Polycarbonate Glazing Sheets, 3rd January 2019


Thanks for your service - my order arrived on time today!

Malcolm, Newcastle upon Tyne, NE3, 6x4 Greenhouse 024, 26th November 2018


Dear Sir/Madam

Thank you very much for the replacement part which arrived today.

Your prompt help is very much appreciated.

Yours sincerely

Barry, Sheffield, S7, 4 Tier Shelf Unit 348, 22nd November 2018


I place an order of a wooden potting table, good price surprised it arrived so quick.

I would advised you to use a power drill it put the screws in as a few don't line up well, however my daughter and I did it quite easily my husband doesn't have the patience for this sort of thing.

We did add a couple more screws in a few areas where the joins where a bit iffy, but I am really pleased with my table and for just under £50 worth every penny, looks far more expensive and quite robust.

The wood is treated but I will give it a quick coat of something next year.

Defo recommended.

Christine, Waterlooville, Hampshire, PO7, Potting Bench 313, 10th November 2018


Dear Sirs,

Although our greenhouse was purchased some time ago, and has only just been completely assembled, due to a number of factors out of my control, one of which was the preparation of the site and the laying of a sound paved area.

Having said that, we are very pleased with the result and impressed with the rigidity and look of the greenhouse. The instructions were followed with care, and although one or two items in the ‘construction manual’ were a little tricky, with some thought and ‘try outs’, the final result was achieved. Thank you.

There was one item, right at the end of the Assembly process that disappointed us, was the Rubber Seal, which was about 20cm short in length. If you would be so kind as to forward this shortfall, it would make our purchase – Perfect.

Yours Faithfully

Roger, Rugby, Warwickshire, CV23, 6x6 Greenhouse 017, 9th November 2018

EXTRA NOTE:- THE RUBBER SEAL WAS SENT ON 12th NOVEMBER


Thank you so much we got the shelves very swiftly, they are up and doing a great job giving us extra storage/display and keep the greenhouse nice and tidy, excellent service.

Kind regards

Liz, Stoke on Trent, ST3, Greenhouse Shelf 389, 5th November 2018


Many thanks for prompt delivery of the glasshouse bench. In good condition and now assembled. Will definitely use summer garden buildings service again.

Best wishes

Frederick, Twyning, Tewkesbury, GL20, Greenhouse Staging 346, 4th October 2018


Hi

I have received the greenhouse on Wednesday September 5th. It is up and running and I am extremely happy and excited! It is very good kit and quite simple to put together - I managed to do it by myself and even that proved to be not to challenging.

Many thanks for the excellent quality of the product and website, your excellent and friendly service and quick turnaround time and also the brilliant service of your delivery company.

I will not hesitate to recommend you to our gardening community. 5 stars from me!

Kindest regards

George, Bournemouth, Dorset, BH8, 6x8 Greenhouse 022, 10th September 2018


dear sir re delivery of greenhouse no problems driver very helpful . couple of issues with missing parts but this was resolved very quickly.

the installer arrived today was very good in fact excellent his name was (INSTALLER 156) i would highly recommend him to any of your customers.

once again many thanks for your service,and help.

Bob, Brookvale, Runcorn, WA7, 6x6 Greenhouse 005, 14th August 2018

This greenhouse was fitted by Installer 156


Hi Paul, That's really appreciate, thanks. The staging is great....!

Cheers

Alastair, Penrhynside, Llandudno, LL30, Greenhouse Staging 346, 8th August 2018


Just to inform you that my new greenhouse was delivered and erected today and it is great. Thank you very much.

I also ordered a watering system which has not arrived as yet and as your instructions I am informing you of the fact so you can organise this delivery.

Again I am very pleased with the product and the service,

Yours

Linda, Eaglescliffe, Stockton-on-Tees, TS16, 6x9 Pressure Treated Greenhouse 681, 1st August 2018


Delivery & assembly review

Many thanks for your prompt service to the Isle of Wight. Despatched yesterday my order arrived at lunchtime today rather than 3-5 working days.

I have assembled the item and wish to point out three issues:

The instructions sent were photocopies, and useful information was clipped off along the bottom in the process, namely which type of screw is which. Common sense does prevail, though.

The pre-drilled diagonally adjacent holes in the horizontal rails numbered 4 are spaced incorrectly, being too far apart for both screws to screw into the legs. They should be about a centimetre closer, so drilling correct holes becomes advisable to maintain integrity.

In diagram 2, it seems as if screws P and S have become interchanged for retaining the side braces and then the rear braces. The longer screws obviously pass through where required. Common sense again, but some people might be confused.

Maybe you should open a package and construct it to check these issues. I have seen clearer instructions back in the early MFI days!

Otherwise, it is a sturdy construction.

Regards,

David, Bembridge, Isle of Wight, PO35, Potting Bench 313, 5th June 2018


Yes I did receive it and as promised sent a photograph of the culprit and tattered remains of the original instructions.

I must also congratulate you on the service we have received from you. Ordering was easy, delivery was excellent and your response to my email regarding the instructions was fantastic.

Thank you

Pam, Hemel Hempstead, Hertfordshire, HP1, 6x4 Greenhouse 024, 26th May 2018


Hi,

Many thanks for the prompt service. Greenhouse delievered earlier today.

Regards,

John, Churchdown, Gloucester, GL3, 8x10 Greenhouse 090, 15th May 2018


Hi, thank you very much for your speedy response. It is now crystal clear. Really appreciate your excellent service.

Kind Regards

Alan, Stewarton, East Ayrshire, KA3, 6x4 Greenhouse 024, 11th May 2018


Hi Paul

I really do appreciate your quick reply as to the side which faces the sun.

I always enjoy contacting your Company knowing that any enquiry will receive prompt attention.

Once again many thanks

Cheers

Barrie, Kings Lynn, Norfolk, PE33, 8x10 Greenhouse 090, 18th April 2018


Hi,

I just wanted send my thanks to the SGB team for the excellent customer service that I received. Your no quibble attitude to replacing some greenhouse parts that arrived damaged was much appreciated. I now have two of your greenhouses and I am very pleased with both models, which I think are excellent value for money. Hopefully I will be a returning customer sometime soon.

Thanks again

Martin, Lighthorne, Warwickshire, CV35, 6x10 Greenhouse 024, 10th April 2018


Dear John.

Thank you for your very prompt reply, especially so at the weekend. I was being slightly facetious about dismantling the greenhouse. Your idea is the one I was going to try so thank you for confirming that it can be done, I am sure it will fit.

Regards,

Erik, Martlesham Heath, Suffolk, IP5, Greenhouse Shelf 389, 24th March 2018

-------------------- PREVIOUS EMAIL --------------------

On 24 March 2018 Summer Garden Buildings wrote:

Dear Erik

You should not need to dismantle the greenhouse. You just need to unbolt 2 uprights at the bottom or the top, whichever looks easier. You can leave the other end attached and you can leave the glazing in. Unbolt them separately, one at a time. Move the upright very carefully by just enough to allow you to squeeze the head of a bolt into the bolt channel, then move it back and tighten it up again. It only takes a few minutes. We have retro fitted this and other similar products in our display greenhouses at our show centre here in Norwich.

I hope this helps but if not please contact us again.

Thanks for your order.

John

-------------------- PREVIOUS EMAIL --------------------

On 24 March 2018 Erik wrote:

Your aluminium greenhouse shelves are great value and well made, however I think you should make the following point on your website regarding these shelves. They cannot be easily retro fitted, the bolts need to be fitted before final completion of the greenhouse as they have to be fitted into the slot of the greenhouse walls. As my greenhouse is complete with glass I am now looking at an easy way of fitting the shelves without taking the greenhouse apart. Wish me luck.


Dear Sirs,

We received the parts requested yesterday, all items now assembled.

Thanking you

Jeanette, Bury St Edmunds, Suffolk, IP33, Shelf Unit 348, 20th February 2018


Just to say many thank for sorting out the roof vent in my 067 green house.

Peter, Storrington, Pulborough, RH20, 8x12 Greenhouse 067, 19th February 2018


Just received my greenhouse staging from you and wanted to let you know his pleased I am with the quality of the product, especially as it so very reasonably priced...much cheaper than most others I have seen. I was also very impressed with your customer service , someone rang me to make sure they knew where they could safely leave it if I wasn't in. I have saved your website which I will be sure to check first fir any future requirements I have.

Patricia, Okehampton, Devon, EX20, Greenhouse Staging 346, 15th February 2018


Hi Paul,

Thought I'd drop you a quick line about the last one we fitted for you.

Someone miscalculated how many bolts we needed as we were about 60 number short, luckily we carry stock. Ditto with the glass joiners think we were 6 short of those too! Probably because the drawings show 1 piece of glass but we obviously had to double up as you'd sent smaller glass in a crate. We actually quite enjoyed the build as we haven't come across that system before ( similar to a Jansen?) complicated little system ain't it? No worries though just took us a bit longer but customers were over the moon

Cheers

Linda, Withernsea, HU19, 8x10 Greenhouse 054, 9th February 2018

This greenhouse was fitted by Installer 342

EXTRA NOTE:- THIS FEEDBACK WAS POSTED BY THE INSTALLER. THE GREENHOUSE FEATURES GLASS KICK PANELS AT GROUND LEVEL.


Greenhouse has arrived as promised. It is being built up at the moment. Thank you for outstanding service.

Kind regards

Catherine, Bonnyrigg, Midlothian, EH19, 8x10 Greenhouse 090, 8th February 2018


As always a first class and very helpful service.

Thank you for you detailed and very helpful reply.

It is much appreciated

Kind regards

Chris, Whitehaven, Cumbria, CA28, 6x4 Greenhouse 024, 8th February 2018


Hello there

I made an enquiry yesterday about an installation problem with the polycarbonate sheets on my lean to. After the discussion I went an adjusted the window framing and everything came together !! Thank you for the advice.

Best regards.

Ron, Newbury, Berkshire, RG14, 4x6 Lean to Greenhouse 045, 7th February 2018


Dear Sir,

I have now had the opportunity to assemble and erect my new greenhouse. I am generally very pleased with the product quality and the precision in assembly. I would like to add that more detailed assembly instruction would have been welcome. I have one request however. When fitting the lower seal on the greenhouse base I found that I the seal length was significantly short, but about 1.5 meters. It may be that I exacerbated the situation by installing the seal without due considerations of stretching into place, however the seal I have installed seems to fit nicely. I would ask therefore if I can obtain a further 1.5 meters of seal to complete the install.

Thanks in advance

Ian, Bracknell, Berkshire, RG12, 6x6 Greenhouse 017, 5th February 2018


Dear Sirs,

Your greenhouse arrived at 10.30 this morning, thank you, and I look forward to receiving the other few items tomorrow.

Your driver was excellent. He was very friendly, cheerful and highly efficient and he's worth his weight in diamonds to your company.

My old greenhouse will be dismantled and taken away over the weekend so that your erector will be welcome on any day next week apart from Friday 9th February or later if his diary is already full. We are expecting the other few items tomorrow, Friday 2nd so all should be OK for the job. Perhaps he would like to call me to fix a date.

Thank you for your first class service.

David, Haddenham, Aylesbury, HP17, 6x8 Greenhouse 136, 1st February 2018


Bought an 8ft 2 tier wooden staging (324) for Christmas. Been waiting for some decent wether before assembling it. Great product. Best set of assembly instructions I've come across. One tiny comment, though. The fixing kit consists of two types of screws; the long ones were fine, but the short ones were of thicker gauge, with significantly bigger cross-heads for screwing. These screws are for the corner braces. Mangaged to fit the two screws that go into the vertical legs, but the single screw that goes into the horizontal top layer splits the brace. Not a problem, but in future you might want to consider 4 thinner screws for the corner brace/top layer fixing.

Great product - hope to be ordering a shorter one for other side of the greenhouse.

PS - had to assemble the bench inside the greenhouse - and managed without breaking any g;ass panes!

Stewart, Surbiton, Surrey, KT6, Greenhouse Staging 324, 27th January 2018

EXTRA NOTE:- NARROWER SHORT SCREWS WILL BE INCLUDED WITH THE NEXT BATCH


Delivered today - thank you for your speedy fulfilment.

Have a good Christmas.

Regards

Stewart, Surbiton, Surrey, KT6, Greenhouse Staging 324, 12th December 2017


Dear Sirs,

The item requested has been received, and is perfect. Thank you.

I was very impressed with your packaging, it took me ages to unwrap it. Great.

Roger, Rugby, Warwickshire, CV23, 6x8 Greenhouse 017, 1st December 2017

-------------------- PREVIOUS EMAIL --------------------

On 28 November 2017 Roger wrote:

Dear Sirs,

Just a short note to say the Greenhouse was received today in two undamaged boxes and a package containing the Anchor Kit. I have opened the boxes and everything looks fine, but being cold outside, I will do the contents check tomorrow.

Thank you very much.

Roger


Good morning

Firstly I would like to say that I am really pleased with the greenhouse and its quality. Now that it is assembled I can confirm that it is really solid and well produced. However I lost a few nuts and bolts during the build and wonder if you could please send me 10 of each please. I built the greenhouse leaving these to be added in place that would not require disassembly.

Many thanks

Colin, Walton Park, Milton Keynes, MK7, 6x8 Greenhouse 017, 27th November 2017

EXTRA NOTE:- THE NUTS & BOLTS WERE SENT ON 27th NOVEMBER


Thank you for your email re delivery etc. It is much appreciated and demonstrates very good customer service. I look forward to trading with you again. Kind regards.

Barry, Boston, Lincolnshire, PE20, 6x8 Greenhouse 080, 8th November 2017


Thank you so much for the most efficient service I received when I ordered a potting bench from you on Sunday afternoon. I received useful and informative emails and a courtesy call confirming delivery details. The delivery date was today, Tuesday 31st between 9 and 5 o'clock. At 8.23 the bench arrived and it was assembled by 9 o'clock. I am extremely pleased with the bench and even more so with the enjoyable shopping experience. Thank you very much from one happy customer.

Jenny, Malvern, Worcestershire, WR14, Potting Bench 318, 31st October 2017


Thank you for my table. It is perfect. So easy to assemble and very sturdy. A great purchase.

Barbara, Clifton, York, YO30, Greenhouse Staging 346, 31st October 2017


Hi thanks gasket arrived while on holiday, great service great item

Robin, Bungay, Suffolk, NR35, 6x8 Greenhouse 017, 29th October 2017


Just to say thank you for replacing damaged seed trays. Much appreciated.

Tom, Yatton, North Somerset, BS49, 16 Standard Seed Trays, 13th October 2017


Just to say potting table delivered and now assembled. Many thanks for excellent service.

Veronica

Veronica, Henstridge, Somerset, BA8, Potting Bench 318, 25th September 2017


Thankyou very much for forwarding the missing piece, it arrived today.

Wao, Ferndown, Dorset, BH22, Greenhouse Staging 344, 23rd September 2017


Thanks for your prompt response - it is very much appreciated.

Kind regards

Amy, Gilstead, West Yorkshire, BD16, 8x14 Greenhouse 152, 20th September 2017

-------------------- PREVIOUS EMAIL --------------------

On 20 September 2017 Summer Garden Buildings wrote:

Hi

Thank you for contacting us.

The delivery vehicle should not be too large but they are used to parking on the road anyway. You will shortly receive the installer's contact details so please feel free to contact him direct to discuss the base or any other queries you may have with him.

Thank you for your order.

Regards

Paul

-------------------- PREVIOUS EMAIL --------------------

On 20 September 2017 Amy wrote:

Hello, thank you for confirming the below order.

I have two questions re Installation:

There is a very narrow driveway to our property. A transit van can fit but anything bigger will need to park road-side. Is that ok?

The greenhouse is going on a gravelled area. I would like to talk to the installer as soon as possible about any preparatory work that needs to take place before the greenhouse is installed. Please can you advise on what the process is re the installer that I chose when making the order?

Many thanks,

Amy


Good morning

Thank you for the prompt attention to my problem with the staging brace. Correct piece now received. Perfect fit and staging now complete.

Kind regards

Evelyn, Arbroath, Dundee, DD11, Greenhouse Staging 346, 17th September 2017


Hi Paul

Thank you for your very prompt reply and the attatchment - I don't think I originally got this and now all is clear.

Best wishes

David, Thatcham, Berkshire, RG19, 6x6 Greenhouse 025, 11th September 2017

-------------------- PREVIOUS EMAIL --------------------

On 11 September 2017 Summer Garden Buildings wrote:

Hi

Thank you for your kind comments. We are happy to hear that you are pleased with your purchase.

The best place to fit the louvre vent is in the centre of the rear wall at the bottom. To do this you need to remove panel 8 and cut it down with a sharp craft knife to fit the gap above the louvre blades after you have installed the louvre kit.

The dimensions of the louvre are in the separate instructions supplied with it. These also advise on the relatively simple task of fitting the blades in the louvre mechanisms and fitting those to the greenhouse frame. I have attached a copy of these to assist.

Best Regards

Paul

-------------------- PREVIOUS EMAIL --------------------

On 11 September 2017 David wrote:

I received my order of an Aluminium Greenhouse 025 last week and have had sucess assembling it! I am very happy with the product. However, I cannot work out how to install the louvre vent that I purchased in the optional extras. I would be grateful if you could advise me where it is to be positioned and how to fit it. Many thanks, David


Hi

Just to let you know that I have received my planting table and I am delighted with it.

Kind regards

Kathy, Livingston, West Lothian, EH54, Potting Bench 318, 11th September 2017


Hi,

Just to let you all at Summer garden know , the replacement sections have now arrived. Once again thank you all very much for all your help. I would certainly recommend your company in the future.

Kind Regards,

Keith, Howden, East Yorkshire, DN14, 6x4 Greenhouse 080, 17th August 2017


Dear Summer Garden Buildings,

Thank you getting the correct part to me earlier this week. I now have a fine greenhouse erected which i shall spend many an hour enjoying.

Kindest regard

Richard, Enfield, EN2, 6x6 Greenhouse 005, 11th August 2017


feedback on aluminium green 005 6x6

delivered as promised

exceptional packaging and protection, took me 1.5hrs just to unpack.

went together very well, with only 1 person (me)

some negative comments,

bolt material so soft as to start stripping the thread at little more than hand tight. somewhere on your website it mentions a powered socket to save elbow grease!! a definite no no.

Glazing panels (toughened glass), glass or packaging not marked with code identifiers R1, R2, etc, easy to figure out after the first wrong offering.

assembly instructions make even the experienced DIYer stop and think in places, ie A1 step 1, "flat side of bottom bar faces inwards" (Flat side to me means horizontal)

profile end caps and gutter end caps are flimsy and tend to fall off.

base frame is flimsy and could do with being more rigid, especially in the door area, with maybe a simple diagonal to assure square.

second thoughts means I want to install a lower louvre vent, but on the website it states "replaces a normal size pane of glass", ??? the only locations suitable are in excess of 1000mm, except for the door lower, which you can not fit a louvre vent to.

all in all a great product, with some annoying niggles

Andy, Southampton, SO18, 6x6 Greenhouse 005, 5th August 2017

EXTRA NOTE:- LOUVRE VENTS CAN BE FITTED RETROSPECTIVELY. WE DO NOT RECOMMEND USING POWER TOOLS TO TIGHTEN GREENHOUSE BOLTS.


Dear Shane,

just to say thanks for a safe delivery on Monday 17th July, and also could you pass on our thanks to (INSTALLER 156) for the good work in erecting the greenhouse. Good job done! very pleased with your service. Once again thank you!

Wendy and Ian, Bakewell, Derbyshire, DE45, 6x6 Greenhouse 005, 20th July 2017

This building was fitted by Installer 156


hi there,the 6x6 green house we purchased from you is now completely up,had a few problems with instructions,not clear enough,took about 25hours to finally put up,had problems fitting door(but a quick trip to neighbours to look at there greenhouse door solved problem)anyway delighted with product,great value for money,shame about instructions,would definately recommend.oh forgot to mention delivery was real quick considering we live in inverness way up in the noth of scotland.

thanks

Maria, Highfield, Inverness, IV3, 6x6 Greenhouse 025, 16th July 2017


Hi,

Have just received correct missing upright, thanks for your prompt dispatch.

Regards

Peter, Yaxley, Peterborough, PE7, 6x4 Greenhouse 025, 9th June 2017


I would like to say thank you for the order i placed for the five tear small greenhouse, after receiving the parcel i checked the items and every thing is in the box required for the building of the green house.

I am very happy with the item it is exactly as described on your website and if i need any other items i will not hesitate to order from you again.

Once again thank you for the telephone call and the prompt delivery and also for providing me with what i required.

Stephen, Coalville, Leicestershire, LE67, Growhouse 443, 7th June 2017


When I spoke to you today to order an automatic vent opener for the greenhouse that you supplied, you asked me concerning the fitter of the greenhouse. I was extremely pleased with (INSTALLER 196). He arrived on time. He knew exactly what he was doing. There was never any untidiness and generally he was a pleasure to have on site. I would thoroughly recommend him to anyone requiring the installation of a greenhouse. Currently, he works only at the weekend for this type of installation working the rest of the week all over the country on specialist garage roof repairs.

Thank you for recommending him as the installer.

Sincerely

Derek, Macclesfield, SK11, 6x8 Greenhouse 005, 29th May 2017

This building was fitted by Installer 196


Thank you for sending me the part so quickly, as you can see from the photos the door is now on and the greenhouse is complete with tomatoes. Cannot recommend you enough.

Once again many many thanks.

Jill, Balby, South Yorkshire, DN4, 6x6 Greenhouse 025, 26th May 2017


Thank you summer garden buildings for making this purchase so straight forward.

All agreed as stated in your e mail,look forward to receiving my green house on Thursday 25 th.May.

Kind Regards

Peter, Wellington, Somerset, TA21, 8x10 Greenhouse 090, 23rd May 2017


Thank you for your help re Greenhouse 014 - I now have a very happy wife but see much less of her!

Thank you for supplying a spare door handle - I'm rather embarrassed as it had fallen out of the packaging so you supplied all parts correctly.

Re the additional pack I ordered. The louvre unit was not installed as the kit didn't include a metal bar (similar to the opening window) which I fell was not strong enough without, nor were the anchor bolts used as you supply as standard long angle plates to bury in the ground. Can I return these items to you in exchange for a second automatic window opener please?

Some notes on the unit as promised.

The frame is very well designed and when assembled, a strong structure. I particularly liked the triangular corner supports & roof stays. The assembly instructions were on the whole very comprehensive although at times difficult to follow.

Assembly

The Base Plinth gave a lot of problems because it showed the bottom frames of the greenhouse assembled to it when it was a simple case of bolting the angled corners together. It would have also been useful to mention digging the 4 holes for the angled anchor.

The side & rear wall assemble went quickly when I laid the items out on the lawn in their position. Diagram 3 shows the door runner but doesn't identify its upright support & fixing - found by elimination. The aluminium nuts & bolts a very good idea but a few extra would have been helpful as some members had to be refitted a number of times due to yours truly!!!

Glazing

My version was the 6mm which was hard to install particularly over the bolt heads of the triangular strengtheners -wished I'd gone for the 4mm version. Possibly bolts with thinner heads would have helped.

the box shaped capping pieces had to be cut where the angled supports joined the frame and at the end to fit over the bolt heads with a fine hacksaw. Instructions for this would have saved time.

Finished unit though was well worth the effort.

Hope these notes be useful for your rewrite.

Kind regards

Ken, Chinnor, Oxfordshire, OX39, 6x8 Greenhouse 014, 22nd May 2017

EXTRA NOTE:- THE UNWANTED ACCESSORIES WERE EXCHANGED FOR AN AUTOMATIC OPENER AS REQUESTED


Hi sgb thankyou for your email. I have placed an order as you can see for 3 sheets but I must stress that I do require 6MM THICK TWIN WALL it must be 6MM to match the rest of the glazing in my greenhouse as it came with 6MM specially ordered when you sent it . So just to reiterate if I may please send me only 6MM.

Thankyou once again and it is a pleasure to do business with you. I would like to say that my greenhouse is up and running fully with heater cooling fan thermostats etc and the build quality is awesome very sturdy with the Base concreted in . Very pleased and if I need any accessories or a larger one i will shop with you again in the future .

Russell, Blackburn, Lancashire, BB1, 6x4 Greenhouse 014, 4th May 2017


Dear Sir / Madam:

Today I finished erecting my greenhouse which looks really nice. However I had 4 brackets left over and I can’t work out where they are supposed to go. I must have lost the bag they came in with its identifying part number. Below is a picture of 1 bracket,hopefully you can help me, thanks.

best regards

Ian, Elgin, Moray, IV30, 6x8 Greenhouse 017, 19th April 2017

EXTRA NOTE:- THE BRACKETS ARE PART OF THE BASE ANCHOR KIT, USED TO BOLT THE GREENHOUSE DOWN


Good afternoon, my order has arrived as planned, no damage and delivered right up to my gate. I'm particularly impressed by the glass protection!

Thank you Shane for a very well executed order completion 😊

Have great Easter!

Colin, Wigan, WN1, 6x8 Greenhouse 005, 12th April 2017


Just a quick message to thank you for a great service. Delivery on Wed 5th April was completed as arranged, no problems and done by two very helpful guys. Did not have time to check all the glass but packs seemed intact so will take a chance on that. Everything was excellent, will pass on your details to my friends and colleagues who may need something in future.

Many thanks

Mike, Newton St Faith, Norwich, NR10, 6x8 Greenhouse 005, 11th April 2017


Hi there, my partner and I bought a 6x10 Aluminium 017 greenhouse a couple of weeks ago and we just wanted to let you know how delighted we are with it and your customer service.

It was delivered very quickly and was packaged very well.

Within the boxes many sections were packaged separately and it was all labelled clearly, making identification of parts very easy.

The instructions were clear (although some of the diagrams could have been a bit bigger to be clearer). The construction was a relative breeze, especially considering I am a novice and have not built a greenhouse before.

I did have need to call and clarify a couple of things, one regarding the base plinth supports, as I was mounting onto a hard surface and one was fitting the roof vents (I had missed the arrow on the plans, indicating that they were slid into place). On both occasions I spoke to a very helpful chap, who answered the queries and couldn't have been nicer.

I would not hesitate to recommend you to anyone thinking of buying. We are delighted with the quality of the product and cannot wait to fill it up!

Kind Regards and Many Thanks

Debbie, Weston-Super-Mare, BS23, 6x10 Greenhouse 017, 9th April 2017


Hi. Just to say that I have now constructed the new greenhouse (017) which replaced the one I bought from you 10 years ago. I must say the improvements to the structure are immense (so much stronger). I found the instructions a bit difficult to follow as the photocopy was very faded, but got there in the end! Other that that really chuffed with it. 10 out of 10 for good, helpful service and quick delivery.

Well done. Thank you.

Kind regards

Ray, Carlisle, CA2, 6x8 Greenhouse 017, 7th April 2017


Dear gentlemen,

Thank you for sending a replacement runner wheel for my greenhouse. I was able to get out this afternoon to see about it and it is now running properly again.

I am most grateful to you for your help.

Regards

Robina, Bourton-on-the-Water, Cheltenham, GL54, 6x8 Greenhouse 136, 3rd April 2017


Thanks Paul - particularly as you are working on a Sunday!

Sheila, South Shields, Tyne & Wear, NE34, 4x8 Lean To Greenhouse 166, 26th March 2017

-------------------- PREVIOUS EMAIL --------------------

On 26 Mar 2017 Summer Garden Buildings wrote:

Hi

Thank you for your order. You should receive several days notice prior to delivery.

Regards

Paul

Summer Garden Buildings

-------------------- PREVIOUS EMAIL --------------------

On 26 Mar 2017 Sheila wrote:

Hi - We assume that you will give us a few hours warning as to when the delivery will be made to us?

Many Thanks - Sheila


Hi Paul

Just a quick message to say that I received my poly sheets yesterday.

Many thanks for all your help and advice which is much appreciated.

Your customer service is excellent.

Best Regards

Barrie, Kings Lynn, Norfolk, PE33, Polycarbonate Glazing Sheets, 24th February 2017


Good Morning

An email to say Thank you for the prompt service. I ordered greenhouse Sunday evening, you telephoned Monday and I received Tuesday. With two family members this was constructed yesterday ( Saturday) and all is perfect. Everything about this the service, delivery and now to enjoy so a BIG Thank you.

Best Wishes

Carol, Calcot, Reading, RG31, 6x4 Greenhouse 017, 19th February 2017


The gutter end has arrived - thank you so much.

Regards

Dave, Wetherby, West Yorkshire, LS23, 6x6 Greenhouse 005, 17th February 2017

-------------------- PREVIOUS EMAIL --------------------

On 12 Feb 2017 Dave wrote:

Hello.

Having ordered a 6x6 greenhouse from yoursleves late last year, I have eventually got round to constructing it.

I have to say, what an absolutely fabulous product - it was everything I'd expected and more.

Well built, good instructions, and not a single pieceof damage.

Even your chosen delivery courier was first class.

If you ever need a testimpony regarding your company or this product then please do not hesitate to ask.

I do have one favour to ask, however. :-)

During construction I mislaid one of the small black plastic gutter ends, and I was wondering if you wouldn't mind sending me a replacement? I'm happy to pay if necessary.

I look forward to hearing from you.

Kind regards,

Dave


Like to thank you for a prompt delivery and helpful driver

Harry, Arley, Coventry, CV7, 6x8 Greenhouse 136, 14th February 2017


Thanks

Items arrived this morning � impressed by packaging

Thanks

Again

Marie, Kirriemuir, Angus, DD8, Polycarbonate Glazing Sheets, 7th February 2017


Hello sir many thanks for the window opener its perfect for the job.i was looking at your other items you have and i must say you have some beautiful garden furniture and things and i will definitely be buying from you again.yours faithfully

Martin, Witton Gilbert, Durham, DH7, Automatic Roof Vent Opener, 28th January 2017


Thanks greenhouse arrived today at lunch time safe and well. All appears to be there ( l hope !!) Thank you for your excellent service.

Hugh, Kirkcaldy, KY2, 6x4 Greenhouse 017, 27th January 2017


Hello Guy

Many thanks for emailing the instructions so quickly. We have printed them out now and my husband can make a start.

It really is a pleasure doing business with Summer Garden Buildings as you are so easy to contact and also so helpful.

Kind regards

Janet, Cliffe, Selby, YO8, 6x8 Greenhouse 005, 21st January 2017


Many thanks for your quick reply.. even over Christmas :)

Received and printed okay.

Many thanks

Ian, Kintbury, Hungerford, 4x8 Lean To Greenhouse 34, 27th December 2016

EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS


Hi Guy,

Thanks for getting back so quickly. Definitely couldn't find any in the box, turned it all out. Not a problem though, these files are great, much appreciated. Thanks again for the prompt service, look forward to my new greenhouse.

Kind regards

Kerry, Plymouth, Devon, PL4, 6x4 Greenhouse 080, 9th December 2016

EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS.


Hi

Following our phone call can you please send us 4 x 2001 (bolt) and 4 x 1002 (washer). we tried to move shelf and the bolt seized and broke with washer stuck on it. we are a bit hopeless so 4 would give us some more flexibility!

Delighted with greenhouse and fitter was excellent. can't wait for Spring.

Many thanks

Elayne, Baginton, Coventry, CV8, 8x10 Greenhouse 148, 14th November 2016

This building was fitted by Installer 135

EXTRA NOTE:- 4 BOLTS AND 4 WASHERS WERE POSTED ON 16th NOVEMBER.


thank you for the new information concerning our greenhouse can I ask you to resend the attachment to (EMAIL ADDRESS) if possible so my husband can keep the attachment on his tablet as I have to take my laptop in for repair thank you so much for all your help and customer service we really appreciate it

Sheila, Gorleston, Norfolk, NR31, 6x6 Greenhouse 080, 12th November 2016


Cheers thanks very much for the refund. I must say I was pleased with the service you give, keep up the good work.

Kevin, Romiley, Cheshire, SK6, 6x8 Greenhouse 017, 9th November 2016

EXTRA NOTE:- THE LOUVRE VENT WAS CANCELLED FROM THE ORDER.


Greenhouse ordered sunday arrived Tuesday, great service-- many thanks

Gerry, Church Stretton, Shropshire, SY6, 6x4 Greenhouse 120, 1st November 2016


Hi,

At long last I have prepared the groundwork and erected the greenhouse which is excellent. Thank you very much for a fine product.

However, I do not have two catches that secure the window openers to the frame. There are two indents in the frames but I suspect there should be a column that fits through the holes in the adjustable opener arm. If my description is not clear I can send you a photos of the problem.

Would it be possible to send me the missing pieces?

Thank you,

Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 1st November 2016

EXTRA NOTE:- OUR REPLY DATED 1st NOVEMBER IS REPRODUCED BELOW:

Hi

Thank you for sending the images. We are happy to hear that you are pleased with your greenhouse. This particular greenhouse is slightly different to others in that you need to fit the window handle the other way round so the holes are nearer to the frame. This seems counter intuitive but the handle will then locate on the built in "pin" in the frame.

Regards

Paul


Re: replacement bolts

Many thanks for the prompt delivery.

The correct bolts arrived today.

Regard

Alice, Cross Hands, Carmarthen, SA14, 6x8 Greenhouse 028, 28th October 2016

EXTRA NOTE:- ORIGINALLY PURCHASED IN MAY 2016 BUT NOT ASSEMBLED UNTIL OCTOBER, THE BOLTS WERE REQUIRED TO COMPLETE THE WORK. THE CORRECT BOLTS WERE SUPPLIED AT THE SECOND ATTEMPT.


Dear Guy

I've assembled the green house and it is really nice. However, my greenhouse cropped head nuts and bolts which I need to attach shelves do not fit in the frame of this green house. Can you supply me with cropped head nuts which will fit?

Many thanks

Sam, Okehampton, Devon, EX20, 6x8 Greenhouse 014, 27th October 2016

EXTRA NOTE:- THE ACCESSORIES WE SUPPLY ALWAYS INCLUDE ALL SUITABLE FIXINGS BUT ACCESSORIES SUPPLIED BY OTHERS MAY NOT BE COMPATIBLE WITH OUR GREENHOUSES.


I just wanted to give you some feedback on the above order. It was delivered on the 4th October as promised and your recommended fitter arrived on the 11th October to take down the existing greenhouse and erect the new. (INSTALLER 117), your recommended installer had driven all the way from Sheffield to do the job. He arrived at about 8am and started work straight away. Despite heavy rain towards the end of the day, Simon battled through to finish everything by about 6.30pm, just as it was starting to go dark. He had to drive all the way home afterwards too! I wanted to tell you that he did an excellent job and hardly stopped working all day. I am immensely pleased with my new greenhouse. It really looks fantastic. Thank you for your excellent service and a special thank you and recommendation for Simon. He is a real asset!

Many thanks,

Corinne, Firsdale Park, Cheshire, CW8, 6x8 Greenhouse 144, 19th October 2016

This building was fitted by Installer 117


Good morning,

I received my greenhouse yesterday and must say the delivery man could not have been more helpful.

As yet I have not received the accessories that were ordered at the same time and as requested below I am writing to let you know so the delivery can be sorted.

As with the greenhouse I won't be at home but they can be left either inside the back door or behind the bungalow .

Regards

Paul, Stowmarket, Suffolk, IP14, 6x10 Greenhouse 135, 7th October 2016


Hi Paul, just to say thanks once again for your help, i was totally blinkered and just kept concentrating on the front, it amazing how much i manage to do since your call. Regards John

John, Saltley Ferry, Chester, CH4, 6x8 Greenhouse 028, 29th September 2016


Thanks,

It arrived today at midday. What a service!

Tom, Sutton Scotney, Hampshire, SO21, 6x6 Greenhouse 080, 26th September 2016


Hi,

Just received the fixings.

Thanks for your good customer service.

Regards

Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 25th August 2016


we received replacement parts yesterday (aug 20)

just like to say thank you for making the greenhouse perfect THANKS

Stephen, Hednesford, Staffordshire, WS12, 6x4 Greenhouse 120, 21st August 2016


Good Evening,

Having spoken with you earlier today I can now confirm that with your excellent help on the telephone the couple of things which I was having difficulty with have been satisfactorily resolved and there are no parts missing.

The person I spoke with reckoned you �didn't supply too many greenhouses to the Outer Hebrides so I said we would send a picture of the erected Greenhouse.

It really is a good product and we are fully confident that it will withstand the Hebridean climate and Winters!

The whole process from ordering to delivery and help with erection has been superb and we met nothing but friendly and helpful service and advice each time we phoned.

Many thanks.

John, Stornoway, Isle of Lewis, HS1, 6x10 Greenhouse 13, 15th August 2016


I am delighted with my greenhouse erected by (INSTALLER 116). He was unable to fix the plant tie holders that were delivered as they are too large to fit in the grooves and he asked me to ask you to send me some with smaller heads and I will send the others back to you.

Yours

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 29th May 2016

This building was fitted by Installer 116


(INSTALLER 132) came yesterday to erect the greenhouse very nice man very reliable said he would be here at eleven and was did a realy good job just to let you know if you need anyone who is reliable and orofesional he is the man very pleased with the greenhouse thank you for everything

Rose, Stockton on Tees, TS18, 6x4 Greenhouse 135, 19th May 2016

This building was fitted by Installer 132


thankyou very much for the prompt delivery of the shelving ,will definitely be using your company again ,once again many thanks

Dawn, Maesteg, CF34, Galvanized Steel Tray Staging 387, 18th May 2016


Many thanks for your help today 14th May, a little bit more complicated than expected but eventually got there with your help, will give positive feedback. I have had this product for a few weeks but the weather has not been suitable for erecting it but got it done today

Kindest regards

Bryan, Johnston, Pembrokeshire, SA62, 8x10 Greenhouse 067, 14th May 2016


Thank you for delivery of my greenhouse yesterday. Your delivery driver, David was excellent and texted me a very accurate time of arrival.

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 13th May 2016

This building was fitted by Installer 116


We have now received and almost erected the greenhouse, which we love, thank you - we have friends with 'greenhouse envy'! I just have a small question: how does the opening window fix into the closed position? We're ok with the window open, and the little 'arm' to hold it in position, but when the window's closed there doesn't seem to be any kind of latch mechanism or anywhere for the 'arm' to slot into, it just hangs down with the window loose (prone to the mercy of wind) - see attached photos.

Kev, Holmfirth, West Yorkshire, HD9, 8x10 Greenhouse 06, 9th May 2016

EXTRA NOTE:- THE STANDARD ROOF VENT HANDLE IS BASIC. THE OPTIONAL AUTOMATIC OPENER PROVIDES MORE CONTROL.


Of course I was disappointed that the growhouse I purchased for my daughter's birthday was damaged on arrival. However, I would like to thank you for very pleasant and courteous way you sorted the matter out with her. I will check my bank statements for the refund.

Thank you again for being such a pleasant company to deal with.

Richard, Penarth, Glamorgan, CF64, Wooden Growhouse 070, 30th March 2016


Hi,

Today I took delivery of order (ORDER NUMBER). I signed for 4 of 4 packages and soon realised that the 2-tier, 4-foot aluminium staging with green finish was not included within the shipment. I called to inform you of the missing item at around 13:30 this afternoon and was told that I would be contacted later today. Please can you advise if the missing item has already been sent as a separate shipment or whether this item has been overlooked.

I'm halfway through installing the greenhouse at the moment and would like to thank you for what seems to be a good quality product.

Regards,

Mike, Clayton, Newcastle-under-Lyme, ST5, 6x8 Greenhouse 014, 29th March 2016


Greenhouse arrived safely yesterday and appears to be all there.

Started erecting it today (with a bit of head scratching), can you tell me if the bolts go on the inside and the nuts on the outside, or is it the other way round? If the nuts go on the inside will they catch on the glazing?

Could do with a little bit of script with the instructions to let us know which way round the pieces go, or are we just being thick.

Other than the above, everything is nicely number and we think we have it together ready to put up tomorrow. Assuming all the nuts and bolts don't have to be turned round.

So far, thank you for an excellent service.

Kind Regards

Valerie, Great Yarmouth, Norfolk, NR29, 6x6 Greenhouse 025, 23rd March 2016


Dear Sir

As per your phone call of 10 minutes ago,

My husband assured me he had searched for the parts and they definitely were not there. After your call and describing what they should look like, I personally checked and as if by magic there they were staring up at me with the part number on, 4 right angled foot long spurs with 2 holes in each.

I can only aplogise on behalf of my husband who is due an ear-bashing as soon as he arrives home from work.

All i can say is if I want something done correctly seems I have to do it myself.

Thank you for your time and patience

Yours

Carole, Brockworth, Gloucestershire, GL3, 6x4 Greenhouse 080, 21st March 2016


Hi, with my sons help we have just built your polycarbonate greenhouse 025. I am really pleased with it, but must say, the build instruction were totally inadequate! We eventually figured them out but have quite a few things over, which is quite worrying! We think we have put everything in, in fact we really can't figure out where these pieces go! Well done for a good product, but you really have to improve on the build instructions!

Mary, Dartford, Kent, DA1, 6x8 Greenhouse 025, 27th February 2016


Hi, I am very please with the purchase of my Aluminium Green Polycarbonate Greenhouse,with Base Included free, 6'x6' and our agreed delivery date & time.

However, I am still in the process of erecting the frame as the instructions are more difficult to follow than the Ikea flat packs - it has taken me more than 300 minutes (i.e 5 hours) to work out 'what is what' and 'what goes where' with your little diagrams on the side.

It would be helpful,for me, if there were some succinct instructions beneath each of these diagrams.

Nevetheless, I am enjoying solving this brainteaser and hope to get this project completed this weekend.

Regards

Joe, Winterbourne, Bristol, BS36, 6x6 Greenhouse 025, 25th February 2016


Hi

Herein as promised a selection of images relating to the greenhouse project. It is now 100% completed other than I do not know how to attach the auto vent openers. If you could send me a close up picture from your showroom, I would be most grateful.

Regards

Tony, Wigan, Lancashire, WN2, 6x8 Greenhouse 017, 22nd February 2016


Dear Sir,

We are delighted with the greenhouse we recently purchased and have checked the contents as far as we can before assembly.

We noticed with the base plate anchor unit there is only two securing bolts for each side. We discussed with you the fact that we have a local phenomenon called the Helm Wind which can blow quite strongly when we have the wind from the East and a prevailing Westerly inversion in the upper atmosphere. Not very often but something we need t be conscious of. The greenhouse is in a well sheltered area enclosed on three sides by high walls.

I wondered if you could possibly supply us with a further two fixing kits so we can double up on the anchor positions? I am reluctant to start drilling holes in the base plates themselves and would have difficulty in tightening the bolts on the inside of the frame.

I very much look forward to hearing from you when it is convenient.

Kind regards

Paul, Blencarn, Penrith, CA10, 8x10 Greenhouse 090, 20th February 2016


hi,i have recieved the replacement panel for my greenhouse!

thanks for your help

regards

Dave, Lincoln, LN4, 2x6 Lean to Greenhouse 310, 8th February 2016


Sorry for the delay

Just a note to thank you for your help

Thomas, Hartlepool, TS25, 6x6 Greenhouse 102, 2nd February 2016

EXTRA NOTE:- ORIGINALLY ORDERED IN 2008, A REQUEST FOR A REPLACEMENT PART WAS RECEIVED ON 25th JANUARY 2016, WHICH IS REPRODUCED BELOW:

Can I get a replacement part for the aluminium front runner for the door


13.00 hours Saturday 30th January 2016

Finally a day without rain, so we were able to fit the new parts to the greenhouse (at last).

Well, you will be pleased to know that it all is well and everything fitted perfectly and we now have a greenhouse with a snug fitting door.

Thank for you help on this and we are sure that you will want to hear from us again!

Yours

John & Jeni, Waterlooville, PO8, 7x7 Greenhouse 087, 30th January 2016


Thank you very much indeed, and for the quick service!

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016


Hello

Thank you for delivering the above order so quickly. The driver was lovely and helped me put it all in the garage. One of the boxes (with the polycarbonate sheets) was damaged - torn - and he took a photo with his signing machine.

I have not unpacked it all yet as I am waiting for my people to erect it. However I would like to get hold of the instructions. I wonder if you could indicate which box they will be in? Or, even better, if you could send me an additional copy by email?

Thank you again for your service, including responding to queries, and prompt delivery.

with best wishes

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016


Just a seasonal greetings to your company. I am delighted with the greenhouse I ordered from you last May and wont hesitate to recommend you to any friends looking for something similar.

Christmas greetings to you all.

Hilary, Rothesay, Argyll and Bute, PA20, 6x4 Greenhouse 103, 20th December 2015


Thank you very much as usual nice polite service quiet rare these days

Brinley, Swansea, SA6, Greenhouse Staging 344, 8th December 2015


This was bought as a present so I will leave feedback once opened next weekend. But I must CONGRATULATE you on the delivery system you have - how fantastic to know when something is arriving. I thought it was good that we were able to arrange a convenient day but then to reduce to a small slot was just amazing. Why can't others do the same?

Well done to you!

Lynda, Northallerton, North Yorkshire, DL6, Foldaway Staging 341, 29th November 2015


Good evening,

I'd just like to say thank you for the prompt refund to my account.

Regards

Lionel, New Malden, Surrey, KT3, 6x10 Greenhouse 120, 27th November 2015

EXTRA NOTE:- THIS CUSTOMER ORDERED THE SAME GREENHOUSE TWICE BY ACCIDENT. WE CONTACTED HIM THE NEXT MORNING FOR CLARIFICATION.


Thankyou for dealing with the missing part of my order so promptly. The staging arrived this morning.

Rosemary, Birmingham, B30, 5x8 Greenhouse 18, 21st October 2015


Just to let you know - everything arrived exactly on time as requested, no damage to anything. Also the fitter came out when required and was brill, worked hard and did an excellent job. Green house look great. All in all you have one very satisfied customer. Thank you all very much.

Kind Regards

Jane, Baschurch, Shrewsbury, SY4, 6x8 Greenhouse 005, 20th October 2015

This building was fitted by Installer 147


Many thanks for your very helpful and friendly service

Kind regards

Alison, Kempsey, Worcester, WR5, Greenhouse Staging 346, 20th October 2015


Thank you very much marvellous service nice to speak to you

Brinley, Swansea, SA6, 6x8 Greenhouse 014, 19th October 2015


THANK YOU

We ordered our greenhouse on Wednesday evening, I was contacted by one of your representatives yesterday to organise delivery and chanced my arm to see if delivery for today might be an option, I was told not to expect it but you would do your best. Our greenhouse has just been delivered!!! Thank you again, we are thrilled. This is good old fashioned customer service and it's very very much appreciated.

Kindest regards

Velma, Wolverhampton, West Midlands, WV6, 6x4 Greenhouse 028, 16th October 2015


Dear Sir

I would like to thank to gentleman whom I spoke to on the telephone regarding difficulty in erecting the Lean-to Greenhouse 041.

After many hours of trying to understand the instructions and diagrams of the greenhouse, I spoke to the gentleman (who's name evades me) and he kindly sent several photos he had taken of the front section - door etc. - and I was a huge help.

I am pleased to say the said greenhouse is now up and running.

Thank you once again.

David, Worcester, WR4, 2x4 Lean to Greenhouse 041, 14th September 2015


Thanks again for excellent service.

Delivery received and in order.

Regards

Martin, Wilsden, West Yorkshire, BD15, Greenhouse Louvre Vent, 11th September 2015


Excellent service. Many thanks for your prompt attention.

Regards,

Martin

Martin, Wilsden, West Yorkshire, BD15, 6x8 Greenhouse 005, 4th September 2015


hi

my greenhouse was delivered today-great service by the way. as i was checking my documents, i realised that the gas heater had not been delivered prior to the greenhouse as stated in the email. would you update me on the progress of the heater please

julie

Julie, Bramcote, Nottingham, NG9, 8x6 Greenhouse 602, 4th Sepember 2015

EXTRA NOTE:- HEATERS ARE SUPPLIED SEPARATELY WITH NEXT DAY DELIVERY ON REQUEST


Hi

Just like to say a thank you the part that was missing from my green house order arrived on Sat 15 Aug and the greenhouse completed today Sun 16. So it soon will be happy Gardening soon

Hugh, Brighton, BN1, 8x12 Greenhouse 122, 16th August 2015


Thank you for great service even with missing part all sorted quickly, greenhouse great

Well pleased .. Thanks

Regards

Angela, Ebbw Vale, Gwent, NP23, 6x6 Greenhouse 102, 14th August 2015


Hi

I have just had my new greenhouse installed ( looks fantastic ! ) and my installer says that one of the 3 auto vents is not working . He beleives there is a problem with the cylinder .

Thanks

Bob, Whitley Bay, Tyne and Wear, NE25, 8x11 Cedar Victorian Greenhouse 655, 29th June 2015

EXTRA NOTE:- A REPLACEMENT CYLINDER WAS POSTED ON 29th JUNE


dear sir,just to let you know i received the greenhouse on time and in good order. it has now been erected successfully and i am very impressed with the quality of the product. thank you very much for your prompt and efficient service. yours sincerely

Royston, Chester, CH1, 6x4 Greenhouse 014, 24th May 2015


Dear Summer Garden Buildings

Thank you so much for the efficient and helpful service from you fir the ordering and delivering of my new greenhouse. Everything was very smoothly dealt with from my initial query, ordering and delivery.

The greenhouse is now erected in my garden and already full of seedlings and plug plants. I thought you might be interested to know that I made very good use of the sturdy wooden packaging which the glass arrived in. With the addition of a few nails , use of a saw and hammer it has been converted into three useful planting trays for my potted up plug plants. I am sure you could use that on your advertising website. "How to easily upcycle a pallet"

Photo of upcycling attached.

Thanks again

Erica, Balsham, Cambridge, CB21, 6x8 Greenhouse 005, 6th May 2015


Our greenhouse shelving has been delivered this morning and we are delighted with the quality. Thank you so much for such prompt service.

Rosemary, Sittingbourne, Kent, ME9, Foldaway Staging 341, 6th May 2015


Hi Jonathan we have at long last managed to erect the lean to greenhouse we bought recently but this will not be possible without your guidance and patience. Getting ready to start on the second. Once again thank you very much for your help

Regards

Melvin, Amersham, Buckinghamshire, HP6, 2x4 Lean to Greenhouse 041, 1st May 2015

EXTRA NOTE:- THIS CUSTOMER PURCHASED TWO OF THE SAME ITEM.


Thanks,John...it was helpful to speak to you. ,and your pix were helpful .

As it happened i managed to reolve the problem...the pillars were wrongly labelled "left" and "right" .

Positive outcome !

Best wishes

Jim, Lanark, ML11, 4x10 Lean to Greenhouse 34, 30th April 2015


Just wanted to say many thanks for the great customer service and product. I have finally managed to get the greenhouse erected. It fitted together perfectly and I am thrilled with the result.

Thank you.

Lynn, Retford, Nottinghamshire, DN22, 6X8 Greenhouse 014, 27th April 2015


Dear Summer Garden Buildings

Thank you so much for the service and supply of our Greenhouse. A mad rush to get it set up before I had to fly out of the country on a business trip, but all works perfectly well and it is now full of produce that is rapidly growing. However, I do have one problem, I seem to have misplaced the two catches that hold the window opening arm. Please could you send me replacements and advise cost so I can make payment.

Once again, I cannot rate you highly enough on your overall service, from ease of order to deliivery and then to quality of final product.

Thank you

Tony, Calne, Wiltshire, SN11, 6x8 Greenhouse 014, 24th April 2015


A quick message to say thanks. I thoroughly enjoyed building my greenhouse today. Instructions were great, it went up quick and it looks amazing.

Thanks

Mally

Malcolm, Chester-le-Street, Durham, DH2, 6x8 Greenhouse 114, 24th April 2015


Thank you for your early reply your service is excellent

Shane, Ulverston, Cumbria, LA12, 6x8 Greenhouse 101, 20th April 2015

EXTRA NOTE:- ON 19th APRIL 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING GLAZING INSTRUCTIONS WHICH IS REPRODUCED BELOW. THE INSTRUCTIONS WERE EMAILED ON THE SAME DAY.

Received on time in good condition.finshed erecting tonight,opened last box, laid contents on floor . No instructions on glazing. Could u email instructions Many thanks Shane


Many thanks for the greenhouse it was easy to erect and very strong. Filled with tomatoes and show leeks /onions keeping the heat very well and looking forward to seeing the end results

Anthony, Hexham, NE47, 6x8 Greenhouse 014, 5th April 2015


Thank you for your prompt and efficient service. My order of three twin-wall polycarbonate sheets was safely delivered earlier today, as promised by telephone message yesterday.

I will certainly look to use you again should I need garden buildings/accessories and will strongly recommend you to my friends and colleagues.

Thanks again

John, Chesterfield, Derbyshire, S40, Polycarbonate Glazing Sheets, 25th March 2015


Hi

Thank you very much for your prompt service on the phone this morning ,everything is ok

I will be recommending you to everyone

Thanks again

Nigel, Folkestone, Kent, CT19, 6x6 Greenhouse 014, 12th March 2015


Just brought leantoo greenhouse from you very please but your instructions could be little clearer I have allotment page on Facebook and have shared this greenhouse and your website so I think you may get some orders x

Emma, Longfield, Kent, DA3, 2x4 Lean to Greenhouse 041, 7th March 2015


Thanks Paul

That is fantastic-I'm so grateful.

Thanks again

Peter, Hexham, Northumberland, NE47, 6x10 Greenhouse 114, 26th February 2015

EXTRA NOTE:- ON 17th FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING SPARE PARTS WHICH IS REPRODUCED BELOW. THE SPARE PARTS WERE DISPATCHED PROMPTLY.

I purchased a 6' x 10' Twin Wall Glazed Greenhouse from you last April (2014).

Regrettably during a storm before Christmas the green house was demolished.

I have now managed to rebuild it ( can't believe how robust it is) however have one or two pieces missing.

I shall be extremely grateful if you were able to replace the following:

10 x item 411

10 x item 412

1 x item 22

1 x item 343

1 x item 329

1 x item 344L

1 x item 344R

2 x item 981

I will of course gladly pay for the replacement items, together with postage and packaging.

Thank you for your consideration.

Peter


Dear Sir

Thank you for your very prompt and effecient service.

Very impressed.

Ian, Larne, Northern Ireland, BT40, 6x8 Greenhouse 005, 24th February 2015


Dear Guy

Apologies for previous email, the spare parts have just been delivered (good job I was home to sign for them)

Thank you for all your help and resolving the problem swiftly. Now the fun starts constructing my greenhouse.

Thank you again

Sarah, Ramsey, Cambridgeshire, PE26, 8x10 Greenhouse 090, 19th February 2015


We would just like to say thank you very much for our new greenhouse. It is beautifully made.

We also thank Fitter 540 for the installation. It was a pleasure having him here.

Janet, Norwich, Norfolk, NR11, 6x8 Cedar Greenhouse 321, 14th February 2015

This building was fitted by Installer 540


Thanks for your help, after a bit of a chat with the carrier we finally have our greenhouse. Would definitely use your Company again.

Lawrence, Oxford, Oxfordshire, OX1, 6x6 Greenhouse 025, 6th February 2015


Thanks very much. Considering it was my fault, that's very good service!

Simon

Simon, Lochgilphead, Argyll, PA31, 6x8 Greenhouse 101, 5th February 2015

EXTRA NOTE:- ON 3rd FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING A SPARE PART WHICH IS REPRODUCED BELOW:

Hi

Everything fine and thank you so much for sending on the ground anchor kit. Much easier than drilling holes in the frame and trying to screw that down to the concrete!

I have one favour to ask:

I have broken one of the small plastic inserts by carelessly kneeling on it while assembling the door. Would it be possible for you to send me a replacement. I will happily pay postage/packing, etc.

Many thanks again. All frames assembled (except the roof) and will put it up once the snow goes away!

With best wishes

Simon

EXTRA NOTE:- OUR REPLY DATED 5th FEBRUARY IS REPRODUCED BELOW:

Hi

Thank you for contacting us.

We do not stock this item ourselves but I have contacted the factory who have agreed to post you one free of charge as a goodwill gesture.

This should arrive in the next few days.

Regards


All in order, and have just received the goods. Excellent service, thank you and sorry for the delay in replying I was called away from home.

Barry, Southampton, Hampshire, SO40, Polycarbonate Glazing Sheets, 4th February 2015


Dear Sir, received goods in good time and very pleased with the service once again.

Kind regards

Christopher, Meopham, Gravesend, DA13, Polycarbonate Glazing Sheets, 20th December 2014


Dear Sir,

Just a polite mail to say that your greenhouse has now been installed by the installer to our complete satisfaction. Your professionalism in delivery and safety protocol was exemplary.

We now require to receive the insulation clips that are outstanding as soon as possible.

Many thanks for your splendid service.

John, Sheringham, Norfolk, NR26, 6x8 Greenhouse 005, 22nd November 2014

This building was fitted by Installer 140


Dear Sirs

Thank you so much. I am very impressed with the greenhouse, the service and

the price of the completed item.

Regards

Julie, Aylesford, Kent, ME20, 6x8 Greenhouse 005, 22nd October 2014


Thank you so much Guy,

We found the greenhouse quite difficult to erect ( technophobe my son calls me).

However, your service has been first class.

Thank you very much.

With regards

Jacqui

Jacqui, Bishopsteignton, Devon TQ14, 8x10 Greenhouse 06, 18th October 2014

EXTRA NOTE:- THIS GREENHOUSE WAS ORIGINALLY PURCHASED ON 6th DECEMBER 2013

-------------------- PREVIOUS EMAIL --------------------

On 17 October 2014 Summer Garden Buildings wrote:

Hi Jacqui,

Thank you for your email.

I am sorry to hear that you have a broken door runner on your greenhouse.

I have checked with stores and they have a couple of spares.

This part is so small that it is difficult for us to price them up individually so on this occasion, as a gesture of goodwill, we will send you a few in the post at no charge.

Stores will send them out today for you so you should receive them early next week. Hopefully this will solve the problem for you (and give you a few spares if you should ever need them in the future).

Kind regards

Guy

Summer Garden Buildings

-------------------- PREVIOUS EMAIL --------------------

On 17 October 2014 Jacqui wrote:

Dear Sir/Madam

Re 10 x 8 Aluminium/Polycarbonate Greenhouse 06

Spare part required Door Runner.

This part has broken, is it possible for me to purchase a replacement.

Thankyou for your assistance,

Jacqui


received greenhouse excellent first rate delivery xx

Margaret, Newcastle, Tyne and Wear, NE19, 6x4 Greenhouse 014, 26th September 2014


Good morning!

My 8x6 greenhouse was delivered as arranged last Friday and erection of the base and frame has been trouble-free thanks largely to the excellent instructions provided. However, no instructions for glazing were included. This did not worry me unduly as I downloaded and printed from your website. From the glazing instructions it's apparent that the PVC H-profiles were missing from my kit. Can you please rectify this as soon as possible, and also include a printed copy of the glazing instructions to ensure I have the latest version? Thank you.

John, Coventry, West Midlands, CV3, 6x8 Greenhouse 005, 14th August 2014

EXTRA NOTE:- THE MISSING H PROFILES AND A PRINTED SET OF INSTRUCTIONS WERE POSTED ON 14th AUGUST.


Thank you for your very prompt response to our phone call about the missing part. I'm pleased to say this was delivered earlier this morning.

Brian, who is putting this greenhouse together for me, commented on the very good and comprehensive instruction booklet!

Thank you again for all your help.

Judy, Halifax, West Yorkshire, HX1, 8x10 Greenhouse 090, 18th July 2014


Thanks for your help with this, our greenhouse is now fitted.

Gill, Easington, County Durham, SR8, 6x8 Greenhouse 022, 18th June 2014

This building was fitted by Installer 132

EXTRA NOTE:- THIS GREENHOUSE WAS ORDERED BY A SCHOOL. INSTALLATION WAS ADDED TO THE ORDER AFTERWARDS - AND CARRIED OUT BY A FORMER PUPIL!


Thank you so much for sending the asembley instructions for my greenhouse - Your service is absolutely brilliant!!!!

Lynn, Seaham, County Durham, SR7, 6x8 Greenhouse 014, 9th June 2014


Thank you for delivering the new Green house last month which is perfect for us.

Stephen, Warrington, Cheshire, WA4, 6x8 Greenhouse 014, 9th June 2014


Hi There, I just want to thank you for the 6x8 greenhouse , it's up & running its a great build & strong when it's build up & on a flat ground can't thank you enoff .

Anthony, Belfast, Northern Ireland, BT14, 6x8 Greenhouse 014, 7th June 2014


Hi

I am now the proud owner of a completed greenhouse. Further to our chat in early May, I would be very grateful if you could now arrange for delivery of the benching at your convenience. If nobody is at home, please can it be left in the carport to the side of the house.

Many thanks

Andy, Leeds, West Yorkshire, LS8, 6x9 Cedar Greenhouse 321, 1st June 2014


Thankyou for the information on how to get spare parts. I have received the part E11 that I requested, thankyou so much for your speedy response.

An excellent service, thankyou again. Very pleased with the lean to green house.

Carol, Skegness, Lincolnshire, PE24, 4x6 Lean to Greenhouse 04, 1st June 2014


received automatic greenhouse ventilator opener thanks for prompt delivery, good instructions and works very well.

Trevor, Beeston, Nottingham, NG9, Automatic Roof Vent Opener, 3rd May 2014


Received the above last December but delayed erecting until last week. You were "spot on" with you build instructions & all nuts bolts etc.,included, despite my misgivings. " I received what I thought was a meccano set with various fixings falling out of the box delivered. (The plastic bag had been burst.)

I am therefore highly delighted to find yours is a high quality product and when built; it is a strong and stable construction. The design is ideal for small garden corners such as mine and much more decorative than the conventional g/hse design.

Hopefully, I will endeavour to enclose a photo of the finished product. If successful, the door has been wedged open for the cat and to the detriment of my tomatoes. The protective white plastic on the roof has been left at this point to protect the plants from sun. The two geese are mine, but don't lay eggs!

Many thanks.

Jim, Hardthorn, Dumfries, DG2, 6x6 Octagonal Greenhouse 047, 24th April 2014


having recently purchased a fantastic green house from you I wonder if you sell shelving for the green house I purchased? I am also looking for a garden shed 8ft wide and 6 foot deep, any suggestions? would consider 8x8 for the right price. many thanks a seriously happy customer, mark

Mark, Truro, Cornwall, TR4, 6x8 Greenhouse 017, 18th April 2014


Hi Guys

Just wanted to say a big thank you......

The staging arrived as promised, and in good condition.

Thanks for the phone call, and the excellent service.

Best regards

Tom, Huntingdon, Cambridgeshire, CB24, Greenhouse Staging 346, 8th April 2014


Dear sir, my recently purchased green house is assembled and already in operation with my tomatoes etc. It is strong/sturdy and seems first class. the down pipes arrived and are fitted.

Thanks for you top service.

Robert, Harlow, Essex, CM17, 6x6 Greenhouse 102, 7th April 2014


Hi Jonathan,

Many thanks for your swift responce.

Both of the Autovents arrived safely this morning. Must be something a bit strange with the website . . .

May I just remark, that I recently bought a Greenhouse from you, it was Model 090, very pleased with it and with your service, it arrived next day, I got a phone call from you beforehand, I think your service is absolutely first class.

On this occasion too, you came straight back to me with answers, well done S.G.B!! I would not hesitate to recommend you and deal with you in the future if the opportunity arrises.

Best Regards

Alan, Worthing, West Sussex, BN14, 8x10 Greenhouse 090, 31st March 2014


just a thank you really.quality product at a reasonable price.good clear instructions,assembly was a doddle.many many thanx.

Ray, Gorleston, Norfolk, NR31, 6x8 Greenhouse 017, 26th March 2014


Hi folks,

Many thanks for your friendly communication and highly efficient service. Greenhouse and shelving received safely today, and an initial check seems to confirm that all components are present.

One further thought - if you could send a couple of days of good weather it would be greatly appreciated as I am now straining at the leash to get it all up and running.

Many thanks for everything - hope my feedback does you justice.

Best regards,

Derek, Trench, Telford, TF2, 6x8 Greenhouse 017, 19th March 2014


I would just like to say thanks delivery was excellent.Well in front of time stated,if i need any thing else i will be looking on your site.Thanks again

Peter, Allenton, Derby, DE24, 6x8 Greenhouse 014, 14th March 2014


Must give your company full marks for its service, I was contacted the same day as the order was made. the order was then delivered exactly on time. can only say thanks! WELL DONE.

Rose, Swansea, West Glamorgan, SA4, 6x8 Greenhouse 014, 1st March 2014


thank you very much for your attention to detail received order today very pleased would recommend you to anyone

Bill, Bridgend, Mid Glamorgan, CF31, Steel Tray Staging 387, 6th February 2014


Recieved greenhouse speedily. Although at first the parts and instructions seemed daunting my wife and I soon got in the swing of things and it went up really well. Very good value for money.

As was the potting table I subsequently ordered. Delivery was excellent 'as it said on the tin' Thank you very much.

Patrick, Cannock, Staffordshire, WS12, 6x6 Greenhouse 102, 28th January 2014


My delivery arrived safely this morning before 7.30 am.

Very efficient order processing and delivery by your contractor.

Many thanks

Peter, Southampton, Hampshire, SO31, Polycarbonate Glazing Sheets, 13th January 2014


Dear Summer Garden Buildings,

Thank you for your kind help and work in supplying our new lean-to green house.

The item arrived safely, delivered by a helpful and friendly man.

The installer, another delightful man, arrived two days later and took down the old greenhouse.

With his son, and in the rain the new green house was erected the next day.

Five days later we had the storm with 100 mph winds and heavy rain .The green house was unmoved.

I have had to put in a door sill to stop the rain water from flowing in - this is working well.

I am looking for to over-wintering non hardy plants and to sowing and planting next year.

I am grateful to you all for you excellent workmanship and service.

With best wishes,

Keith, Hove, BN3, 5x10 Lean to Greenhouse 83, 1st November 2013

This building was fitted by Installer 549


Message: HELLO,I ORDERED A 6X6 GREENHOUSE FROM YOU WHICH WAS DELIVERED ON 28TH AUGUST.THIS IS JUST AN EMAIL TO SAY HOW PLEASED I AM WITH THE PRODUCT AND YOUR EXCELLENT SERVICE,WOULD RECOMMEND YOU TO ANYONE.THANKS.

Robin, Alfreton, DE55, 6x6 Greenhouse 120, 20th September 2013


Dear Guy

Many thanks for the prompt response to my email and for arranging a new part to be despatched.

I have to say I am very impressed with the service from your company and will not hesitate to recommend you to my friends and neighbours.

Best wishes,

Lynda, Taunton, TA2, 2x4 Lean to Greenhouse 40, 14th September 2013

EXTRA NOTE:- A REPLACEMENT FOR THE BROKEN COMPONENT WAS ORGANISED WITHIN A FEW HOURS OF RECEIVING THE INITIAL CUSTOMERS EMAIL INFORMING US OF THE DAMAGED PART


Good afternoon

Ref our telecon yesterday - many thanks for your understanding re the outstanding item of Base Anchors.

Very pleasantly surprised this morning as said items appeared in the post :-)

So just a quick note to say thank you very much . . .

Kind regards

ALan, Warminster, BA12, 6x4 Greenhouse 014, 11th September 2013


Hi,

Just to let you know we received the balance of the order this afternoon.

Thank you for your help and your excellent service

Kind regards

James, Essex, CM6, 8x12 Greenhouse 090, 28th August 2013


Dear summergardenbuildings,

Many thanks once again for the great service and a great product.

Really pleased with the constructioin and design.

Kind regards

Anthony, Kettering, NN15, 6x8 Greenhouse 014, 7th August 2013


On 23 July I ordered a compact walk in greenhouse and chose 25 July to have it delivered. On 24 July I received a confirmation phone call and the item was delivered before 9am on 25 July as promised. Superb service. Will definitely use Summer Garden Buildings again. Brilliant. Thank you.

Anne, Matlock, Derbyshire, DE4, Small Walk in Growhouse 442, 25th July 2013


I would just like to say how pleased my mother is with her comdi/greenhouse I am sure she will have many hours enjoying it. Your workmen were very quick to assemble it in and out in just over an hour, very pleased indeed. many thanks.

Mrs Hunt, Sittingbourne, ME10, 6' 5" x 11' 1" Greenhouse 682, 11th June 2013


1st class in every respect I would definately recommend you

Anthony, Renfrew, PA4, 6x6 Greenhouse 014, 7th June 2013


assembled the greenhouse today. very impressed with it, fairly straight forward to build if mechanically minded, there was a few nuts and bolts missing but nothing that couldnt be overcome so thanks v much, might be buying another one off you for my sister, will let you know, cheers, phil.

Phil, Durham, DL16, 6x4 Greenhouse 103, 6th May 2013

EXTRA NOTE:- ADDITIONAL NUTS AND BOLTS WERE DISPATCHED ON THURSDAY 8th MAY


Hi just a quick pic, all completed yesterday and a very pleased customer.

Thanks

Bernard, Southam, CV47, 8x12 Greenhouse 172, 2nd May 2013

This building was fitted by Installer 135

EXTRA NOTE:- THIS CUSTOMER SENT A PHOTO OF THEIR GREENHOUSE


I don't usually do endorsements but I have to say what a pleasure it has been to deal with your company and product. the greenhouse arrived on Thursday as requested and it is now standing proudly in our garden on Sunday. it was a dream to put together, the instructions where so detailed and easy to follow, and all the parts individually labelled .

and they fitted together precisely no re-drilling was required. I wish all things in this life where as easy.

thank you once again and I will be recommending your company to anyone who will listen

yours Dave a very satisfied customer

Dave, East Yorkshire, HU17, 6x6 Greenhouse 102, 29th April 2013


Many many thanks, the Greenhouse is exactly as stated. EXACTLY as the wife wanted. She's very pleased and has already recommended you to a colleague.

Regards

Bob, Ruislip, HA4, 6x4 Greenhouse 014, 23rd April 2013


Greenhouse delivered today at 10:15.

Packaging in good condition but not opened yet.

Please convey my thanks to all those responsible for dealing with this order so efficiently.

Stuart, Solihull, West Midlands, B94, 6x8 Greenhouse 120, 17th April 2013


Hi Guy

Many thanks for your email and for forwarding my email regarding the missing parts.

I've been very impressed with the service your company offers and appreciate you emailing the Customer Services department on my behalf.

Thank you very much for your help.

Kind regards

Sue, Bromsgrove, Worcestershire, B61, 6x8 Greenhouse 01, 9th April 2013


JUST TO LET YOU KNOW THAT I RECIEVED MY DOWN PIPES FOR MY GREENHOUSE THANK YOU ONCE AGAIN FOR A GREAT SERVICE

Roger, Betws Y Coed, Conwy, LL24, 6x8 Greenhouse 01, 1st April 2013


Hello Guy, I received the parcel today with the replacement panel and clips. Thank you for your prompt service it is much appreciated.

Roger, Redditch, Worcester, B98, 6x4 Greenhouse 025, 28th March 2013


Greenhouse arrived today! Thank you.

Oh, I have posted a message on Money Saving Experts website (Praise vent and warnings) to tell everyone about the excellent service!

Thank you!

Carol, Blackwood, Caerphilly, NP12, 6x8 Greenhouse 01, 12th March 2013

EXTRA NOTE:- THIS CUSTOMER'S REVIEW ON MONEYSAVINGEXPERT.COM IS REPRODUCED BELOW.

I purchased my son a greenhouse from www.summergardenbuildings.co.uk on Sunday evening. I was a bit hesitant as I have never heard of this company.

I am impressed!

The website was clear and easy to use and the payment process straightforward.

I stupidly forgot to leave my email addy and someone from the company phoned first thing Monday to confirm the order and delivery day, and to ask if there was a safe place to leave the items if no-one was in.

The items arrived today (all present and correct).

So well done summergardenbuildings! and Thank You

PS the price was very reasonable and no delivery charge!

EXTRA NOTE:- TO VIEW THE ACTUAL REVIEW ON MONEYSAVINGEXPERT.COM CLICK HERE


I thought that you would like to know that the contractor you put me in touch with to make the base and install my lean to did a fast and efficient job. He was enthusiastic when he came to quote for our, less than straight forward, installation and, in addition to installing in very cold weather, he moved fencing, built a matching gate and laid extra slabs to create access just as I requested. I have a lovely growing space at the beginning of the season.

Kind regards

Ruth, Peterborough, PE3, 5x12 Lean to Greenhouse 69, 4th March 2013

This building was fitted by Installer 383


We recently ordered a greenhouse 06 which has been built during half term and we are very pleased with it. One query is the doors, we are not sure if there is meant to be stoppers at the end of the door frame as the sliding doors come off the rail if opened too far. Can you advise please.

Regards

Lesley, Newton Abbot, Devon, TQ12, 8x12 Greenhouse 06, 26th February 2013

EXTRA NOTE:- DOOR STOPS ARE NOT INCLUDED AND SHOULD NOT BE NEEDED. IF REQUIRED A SPARE BOLT CAN BE EASILY FITTED TO EACH SIDE OF THE DOOR TOP RAIL, WHICH IS AN EFFECTIVE DOOR STOP.


Hi.

Thank you very much for sending the missing/lost parts.

They arrived this morning.You are a first class company do do business with.again THANK YOU

Best regards

Mick

Michael, Wolverhampton, Staffordshire, WV9, 6x6 Greenhouse 014, 13th February 2013


Hi,

Just wanted to say greenhouse is excellent and a big 'Thank you' to Fitter 184, the guy who installed it.

The whole customer service is excellent!! Can not wait to get going!

Thank you,

Julie, Ashton-under-Lyne, Lancashire, OL6, 5x6 Greenhouse 20, 6th December 2012

This building was fitted by Installer 184


Just to say many thanks for your prompt delivery and service , having been let down previously by a company which took my money without delivering my order its good to know that there are some honest people out there. thanks again.

Mike, Colchester, Essex, CO4, 6x8 Greenhouse 101, 28th October 2012


Thank you for the speedy delivery of my 6x4 lean to greenhouse. I ordered it on the sunday and it was delivered on the wednesday - may i add we live in the highlands not far from the isle of skye !

It took me 2 days to construct- completely on my own. I am a woman in my fifties and only 4ft10 high!!!!!!

Im very proud of myself.

I hope this inspires others.

Now can i order some lovely autumn weather !

Shirley, Ratagan, Kyle, IV40, 4x6 Lean to Greenhouse 045, 1st October 2012


Just wanted to drop a quick email further to my Ebay feedback. My Greenhouse is now erected and looking absolutely fabulous!!! I am so happy with my purchase and what a bargain! I have never had a greenhouse before and I just can't wait till early next year now to get some thing growing. However have just planted a few lettuce to see if I can get them to grow over the next couple months. Anyway, I just wanted to say a BIG THANK YOU, I LOVE IT!!!!!!!!!!!!!

Regards

Mel, Wyboston, Bedfordshire, MK44, 8x11 Greenhouse 62, 1st October 2012

EXTRA NOTE:- THIS CUSTOMER PURCHASED AN EX DISPLAY GREENHOUSE AT A REDUCED PRICE.


I felt I would like to write & tell you how satisfied I have been with my greenhouse & also the customer service. I ordered a greenhouse in March 2011, but after putting the order through, I decided I would prefer a larger sized one. The gentleman I spoke to was so understanding & didn't make me feel uncomfortable although I knew I must be causing extra work. A lady rang to check the time for delivery would be suitable and again I was impressed by her friendly helpful manner. I don't know if yours is a family firm, but it certainly has the feel of one.

This is the first greenhouse I have owned & I've been so pleased with it, and amazed how many plants I've been able to overwinter. I recommended you to friends & they bought the same one as me. I can assure any prospective customer that all the parts were in the box, and they will be pleased with the product.

Thank you again

Anne, Northenden, Manchester, M22, 6x8 Greenhouse 101, 26th September 2012


DEAR SIR

WE RECEIVED THE GREENHOUSE 21st AUGUST WITH THANKS

WE WERE DELIGHTED WITH YOUR SERVICE, WE WILL DEFINITELY ORDER AGAIN FROM YOU AND PASS ON YOUR E-MAIL ADDRESS TO FRIENDS AND RELATIVES.

THANK YOU AGAIN,

Robert, New Luce, Dumfries and Galloway, DG8, Polytunnel 270, 22nd August 2012


Dear Sirs

Took delivery of the greenhouse last Thursday and completed installation today. Thanks for your help in completing this order.

Regards

Gilbert, Dumfries, Dumfries & Galloway, DG1, 5x6 Greenhouse 20, 20th August 2012


Delivered already!! Fantastic service.

E D L, Lochyside, Fort William, PH33, 2x4 Lean to Greenhouse 311, 3rd August 2012


Hi Barry

We are now planting our greenhouse and it is excellent. We are very pleased and it is better than we expected.

The guys who put it up were excellent. Please could you confirm the price they quoted for assembly? They said it was £1600 and we thought it was £1500 so we agreed to meet half way. However if it was £1600 I will send the difference.

Many thanks

Glyn, Newtown, Powys, SY16, 12x39 Greenhouse 37, 20th July 2012

This building was fitted by Installer 361


Just finished putting up my 8 x 6 greenhouse.

Thank you for your excellent service. The product is excellent value for money compared to

your rivals and the instructions not too hard to follow!

Best wishes

Mike, Great Yarmouth, Norfolk, NR31, 6x8 Greenhouse 101, 8th May 2012


Hi, Thank you very much.

It is much appreciated, now I hope to grow more prize winning tomatoes.

Variety Cedrico.

Regards,

Roy.

Roy, Bromsgrove, Worcestershire, B61, 8x10 Greenhouse 06, 24th April 2012

EXTRA NOTE: THIS CUSTOMER SENT A PHOTO OF THE PRIZE TOMATOES HE GREW IN THE GREENHOUSE. ORIGINALLY ORDERED IN 2011, HE ASKED US TO SUPPLY REPLACEMENT DOOR SLIDERS IN APRIL 2012.


The greenhouse is erected and standing proud. In fact the inside is beginning to look green and colourful. It looks good and I am satisfied with the installation.

Installer 152 braved the weather and completed the job on Saturday, sadly I understand that he did have a number of further problems, particularly with issues over missing items etc.

The one he was not able to resolve from his own personal box of bits, was sufficient beading for the edge to the roofing. He thus fitted the clips at the back of the roof edge and made sure that the front did look in order.

One can only express praise for his persistence and dedication to the task required and his own personality.

He is a man you can be proud of as a representative.

Regards,

Bruce, Kidderminster, Worcestershire, DY10, 7x8 Greenhouse 21, 22nd April 2012

This building was fitted by Installer 152


Thanks for the reply, all missing parts have been supplied and fitted. A very pleased customer.

Kind regards

David, Andover, SP10, 6x8 Greenhouse 101, 17th April 2012


My greenhouse and was erected by Installer 149 last Saturday and I'm delighted firstly with the greenhouse and also with the quality of service provided by your recommended installer. He arrived on time was very polite and constructed the greenhouse very swiftly for a very sensible fee

Unfortunately one piece was missing from the greenhouse which holds one of the automatic vent opener in position and I attach a page of the installation instructions indicating the missing part

Please could you send me one as soon as possible so I can complete the installation.

Frank, Oxted, Surrey, RH8, 6x8 Greenhouse 13, 16th April 2012

This building was fitted by Installer 149

EXTRA NOTE:- THE MISSING PART WAS SENT ON 18TH APRIL 2012.


I have received the Greenhouse 101 and can confirm it is a brilliant product and the service I have experienced from Summer Greenhouses has been top notch!

However, I seem to be missing parts E11 (2 off) I have to say I'm not sure whether I have misplaced them or they were not in the packaging.

Kind regards

Bryan, Scunthorpe, DN16, 6x8 Greenhouse 101, 16th April 2012

EXTRA NOTE:- THE MISSING PARTS WERE SENT ON 18TH APRIL 2012.


Greenhouse arrived safely"havent yet unpacked everything, but boxes didn't appear to be damaged, carrier E-mailed me to inform me package was on it's way, very pleased with your service, many thanks".

John, Edenbridge, Kent, TN8, 6x8 Greenhouse 101, 12th April 2012


Thank you for the recent Greenhouse that I purchased through yourself. On the whole, I am delighted with the product.

I wondered if you had any spares though as I was putting the rubber seal on the door, I broke on of the black plastic runners at the bottom of the door and the door is a little lopsided now. Trying to resolve this, I broke the screw head which secures the black plastic runner to the door side. If you have a few spare greenhouse nuts and bolts I would appreciate this.

Many thanks

Hugh, Lenzie, Glasgow, G66, 6x8 Greenhouse 101, 6th April 2012

EXTRA NOTE:- AS PART OF OUR SERVICE, WE WILL PROVIDE ANY PARTS YOU NEED TO COMPLETE YOUR GREENHOUSE WITH NO QUIBBLES.


I dealt with the helpline and they did send the components.

Thank you for your prompt response to my complaint.

Dorothy, Hatton-Peterhead, Aberdeenshire, AB42, 6x4 Greenhouse 103, 3rd April 2012


Thank you very much. The staff at your helpline were extremely helpful and have arranged for the parts to be sent to me.

Best regards

Mr RC, Rhyl, LL18, 6x8 Greenhouse 101, 1st April 2012

EXTRA NOTE:- THE DOOR RUNNERS WERE DAMAGED SHORTLY AFTER INSTALLATION. WE WILL PROVIDE ANY PARTS YOU NEED TO COMPLETE YOUR GREENHOUSE WITH NO QUIBBLES.


I want to confirm how happy I am with the services of Installer 194, who you recommend to lay the base and erect the greenhouse that was purchased from yourselves. Installer 194 and his team were friendly, more than polite, as well as being very professional. I would be most grateful if you would please pass my comments to Installer 194.

Yours

Roy, Seaham, Co Durham, SR7, 6x8 Greenhouse 13, 25th March 2012

This building was fitted by Installer 194


thanks for your quick reply, just called them and they are sending it out free of charge! thanks again, you have been amazing! :-)

have a wonderful day

Sabina, Forres, Moray, IV36, 4x6 Lean to Greenhouse 04, 19th March 2012

EXTRA NOTE:- ON SUNDAY MARCH 18th WE RECEIVED AN EMAIL REQUEST FOR PARTS WHICH IS REPRODUCED BELOW. THE DOOR ROLLERS AND GLAZING GASKET WERE SENT SHORTLY AFTERWARDS.

is it possible to have two of those plastic runners that go on the bottom of the door please and more of the sealing strip ? need to fit 2 more windows and have run out..

thanks!

Sabina


Dear Sirs

Our lovely new greenhouse was erected last week as booked. We are very pleased with it.

Thank you

Jane, Little Chalfont, Buckinghamshire, HP6, 6x10 Greenhouse 591, 18th March 2012


Many thanks - superswift response!

Page 7 is different to that on your website but correctly matches the parts I have received - so I can now carry on assembling.

Jim, Ruabon, Wrexham, LL14, 6x8 Greenhouse 101, 14th March 2012

EXTRA NOTE:- THIS CUSTOMER HAD DOWNLOADED THE ASSEMBLY INSTRUCTIONS FROM OUR WEBSITE BEFORE DELIVERY. A DIFFERENT VERSION OF THE INSTRUCTIONS WAS DELIVERED WITH HIS GREENHOUSE. HE CONTACTED US FOR CLARIFICATION.


Ordered a greenhouse on Tuesday and it was delivered free on Wednesday and Thursday. Really pleased with whole deal and will certainly recommend you to others

Thank you.

David, Anglesey, Gwynedd, LL59, 8x10 Greenhouse 090, 13th March 2012


Hi!,

Just a short note to thank you for the wonderful service I had from your company.

Our greenhouse has now been erected and we are delighted with it.

Thanks go to Installer 139 for installing and to delivery man for prompt delivery and to you phone team for all the help we received.The only down side was we never heard from Installer 193, but Installer 139 was on the ball.

I would have no hesitation in recommending your company to anyone.

Thank you once again.

Barbara, Stewarton, East Ayrshire, KA3, 6x8 Greenhouse 022, 12th March 2012

This building was fitted by Installer 139


Hello

Just a note to let you know that the greenhouse arrived safely today, and that all the parts are present. The only things we haven't counted are the bolts and the clips, but there seem to be plenty of both!

Many thanks for your excellent and helpful service.

Best wishes

Carol, Horsham, West Sussex, RH13, 6x8 Greenhouse 101, 7th March 2012


Hi. Just a quick note to you advising greenhouse delivered 08.30 this morning, no problem with packing etc. Value for money 100%. Instructions excellent, step by step. Thank you for your telephone call to advise the state of my order. Cannot thank you enough.

Kim, Pontypridd, Mid Glamorgan, CF38, 6x8 Greenhouse 101, 22nd February 2012


ordered 19/2 delivered 21/2. What a first class service, received a call yesterday confirming my order, greenhouse staging and thermometer arrived today and I am extremely pleased with it, instructions easy to follow and the finished product is great! thanks very much! Won't hesitate to order from you again

Dianne, Rotherham, South Yorkshire, S64, 2 tier Wooden Staging, 21st February 2012


Hello,

I just wanted to confirm that the greenhouse and accessories have just been delivered.

I just want to say that it is a pleasure dealing with your company. You have fantastic customer service and your website is packed to the brim with useful information. I'm really glad I chose to buy this greenhouse from you! I hope other companies take note of the way you run your business.

Best wishes

Richard, Stansted, CM24, 6x8 Greenhouse 101, 20th February 2012


I would just like to thank you for the efficient service you provide. Lost panels from the greenhouse, contacted you, ordered, and had them delivered a couple of days later, what service. thank you very much

Janet, Ardrossan, North Ayrshire, KA22, Polycarbonate Glazing Sheets, 16th January 2012


Hello,

Just to let you know, we have received the parts from you for my dad's greenhouse doors, so we will be able to get them put back on, and ready for the spring! Many thanks for sending these, excellent help from you, much appreciated. Have a lovely Christmas.

Kind Regards

Janet, Winsford, Cheshire, CW7, 8x10 Greenhouse 090, 18th December 2011


I would just like to thank you guys for a fantastic product !Its all gone together perfectly !!

Kind Regards

Nick, Stevenage, Hertfordshire, SG2, 4x6 Lean to Greenhouse 045, 18th October 2011


Hello, I recently purchased a 6X8 polycarb glazed greenhouse from you (excellent product by the way) and noted you do 2 rainwater down pipes as a extra, but i can not see how to order them thay are not listed or shown on the accessories. can you advise.

Regards,

Don, Burnley, Lancashire, BB11, 6x8 Greenhouse 101, 2nd October 2011

EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.


You supplied me with a greenhouse last week. One piece was packed incorrect and I phoned to request a replacement. In less than 24 hours, the mistake was sorted and the right part was in my hands. The woman I spoke to was courteous and helpful (and tolerant of an elderly man with poor hearing). I cannot fault the service. Thank you very much.

Malcolm, Cringleford, Norwich, NR4, 8x12 Greenhouse 161, 27th September 2011


Many thanks for the "Lean-To" greenhouse which arrived at 9 o'clock this morning. When you say next day delivery you really mean it!

Great Service & a Great product.

John, Doncaster, South Yorkshire, DN8, 4x6 Lean to Greenhouse 045, 23rd September 2011


I have recently received and erected one of your 6 x 4 Greenhouses and would like to express my complete satisfaction with every aspect from the order to delivery to assembly and erection.

Thank you Summer Greenhouses you have one very pleased customer.

Peter, Bude, Cornwall, EX23, 6x4 Greenhouse 103, 22nd September 2011


Hello

Greenhouse delivered to me as promised yesterday - 2nd September 2011

Thank you.

Regards

John, Barnehurst, Kent, DA7, 6x8 Greenhouse 101, 3rd September 2011

EXTRA NOTE:- THIS GREENHOUSE WAS ORDERED ON 1st SEPTEMBER 2011.


Greenhouse erected and we are very pleased with it. Thank you

Joan, Redditch, Worcestershire, B98, 6x6 Greenhouse 102, 20th August 2011


We recently purchased a 8x6 budget greenhouse from yourselves. It is now erected and in use. What a fantastic purchase. Now erected it is extremely sturdy and excellent value for money.

many thanks

Ken, Littleborough, Lancashire, OL15, 6x8 Greenhouse 101, 16th August 2011


Hi Guys, I purchased a 6x6 greenhouse recently, erected it single handedly in 2 easy days. Instuctions very good ( if you read them carefully ). No Problems.

Thank You

Pete, Sandhurst, Berkshire, GU47, 6x6 Greenhouse 102, 14th August 2011


We recently bought an 8 x 6 greenhouse with which we are very pleased but seem to be short of some plastic strips. Could you let us know if you can send us some and what the cost would be. I look forward to hearing from you.

Elizabeth, Glenrothes, Fife, KY7, 6x8 Greenhouse 101, 4th August 2011

EXTRA NOTE:- ADDITIONAL POLYCARBONATE SHEET END CLOSURES WERE POSTED FREE OF CHARGE ON 5th AUGUST.


Hi, just to say how grateful I am for your prompt delivery of the 5 blade louvre

for my greenhouse, fitted in minutes and working perfectly,

Thank you once again. regards

Michael, Lechlade, Gloucestershire, GL7, 6x8 Greenhouse 101, 1st August 2011


Arrived this after noon.

Everything appears ok.

Excellent service.

Thank you.

Stuart, Kilsyth, Glasgow, G65, 6x8 Greenhouse 101, 6th July 2011


the greenhouse arrived 8.15am on the day of delivery.all there nothing missing.my husband put it up with no problem.very nice to look at just the right size for us it is up and running and we are looking forward to many years enjoyment in our retirement with it

Mrs K, Worksop, S81, 6x8 Greenhouse 101, 20th June 2011


Very pleased with greenhouse, that we purchased from you last Wed and deleivery next day, was the fastest delivery we have ever had. Went together very well, took us 2 days with showers but it was worth it. Thanks

Albert, Rochester, Kent, ME3, 6x4 Greenhouse 103, 15th June 2011


Thank you for your thoughtful e-mail and for arranging for the factory to send me some more clips.

I am delighted with my new greenhouse which is a 70th birthday present from my wife. It s a huge improvement on what we had before and we look forward to many pleasant hours working in it.

Kind regards

Mr Smith, Salisbury, Wiltshire, SP3, 6x10 Greenhouse 022, 8th June 2011


Dear Sir/Madam

In reply to your e-mail I must commend you on the speed and efficiency of your service. I placed my order last Thursday, expecting that I would not receive it for up to a week and it arrived on Friday - not a full 24 hours since order. Thank you! My greenhouse roof has been repaired and I am more than happy with the result.

Best wishes.

Anne, Newtownabbey, County Antrim, Northern Ireland, BT37, 5 Polycarbonate Glazing Sheets, 5th June 2011


Good Morning Sales,

Just a quick message to say how pleased we are with our greenhouse.It was delivererd on time,the instructions were easy to follow,no parts missing!!.

We look forward to using our greenhouse for years to come.

Kind Regards

Jeff & Sandra, Leeds, LS16, 6x8 Greenhouse 022, 20th April 2011


It just arrived! Thank you very much for all your help and professional service. A couple of lads on the allotment are looking for greenhouses and I am about to pass on your contact details to them.

Excellent service,

Thank You,

Gareth, Abertillery, NP13, 6x8 Greenhouse 101, 8th April 2011


About a year ago I ordered a potting shed for my mother which was delivered and installed at her property. I have just ordered and received a miniature greenhouse from you which I assembled myself. I must say that I am very impressed with the way your company deals with its customers and I will order goods from you again.

William, Wallsend, Tyne and Wear, NE28, Wooden Growhouse 061 and 6x8 Potting Shed 149, 29th March 2011


Thank you for your swift response! I received the replacement door rollers today.

Thanks again for excellent customer service. I shall be ordering some extras from you very soon

Jemma, Whitley Bay, NE25, 6x8 Greenhouse 101, 26th March 2011

EXTRA NOTE:- AN EMAIL FROM THIS CUSTOMER DATED 21st MARCH IS REPRODUCED BELOW:

I ordered 8x6 greenhouse from you on 14 feb 2011. We have just completed building it.

Unfortunately two small parts are broken - code E12 "door top". The rollers that fit to the top of the door.

I am therefore unable to use the greenhouse.

Could you please send some replacements?

Many thanks

Jemma


Dear Summer Greenhouses.

I bought one of your Greenhouse and polycarbonate glazing delivered with optional base plinth early in February and due to unforseen circumstances have only erected it this week.

I have been extremely pleased with the greenhouse and the excellent service I recieved from your company. I have recommended you to my neighbour who decided she wanted a greenhouse when she saw mine!

I wanted to let you know that the M6 x 10 bolts and M6 nuts are of a very poor quality. They are so soft they shear off very easily and the nuts are difficult to get on. In the end I went to my local screwfix and replaced the lot. I don't know if you have had anyone else mention it, but I would much rather have paid £10 more for the greenhouse and saved lots of time and know it is fixed together well.

Regards

Samantha, Bolton, BL2, 6x8 Greenhouse 101, 25th March 2011

EXTRA NOTE:- OUR REPLY DATED 26th MARCH IS REPRODUCED BELOW:

Dear Samantha

I'm sorry for the delay in our reply. We have been very busy. The nuts and bolts are standard greenhouse components which are made from alumnium and widely used. Most people are used to steel which is much harder. Aluminium bolts must not be overtightened or they will shear off - this often takes some getting used to! If required we are always happy to supply extra nuts and bolts free of charge. Some tougher alloy bolts have been developed recently which are more expensive but which are not yet in common use by the manufacturers. It may be that you found some of these but I'm writing in case you replaced the bolts with steel. You should be aware that steel and aluminium are incompatible so this could cause problems. Steel bolts should not be used in aluminium greenhouses. Thankyou for your kind comments about our product and service.


Just inadvertently sent a blank e mail please ignore! Last week I received my 8' x 6' greenhouse package order and wish to let you know how very pleased I am with it. have still to get the door hanging nicely but otherwise it's fine. I have also been very impressed with your staff's attention to detail regarding the delivery etc. Thanking you,

Nick, Husbands Bosworth, Leicestershire, LE17, 6x8 Greenhouse 101, 18th March 2011


MANY THANKS FOR YOUR WONDERFUL GREENHOUSE EXPERTLY INSTALLED LAST YEAR

INVALUABLE IN SUCH HARSH WINTER CONDITIONS

Edward, Isleworth, London, TW7, 6x8 Wooden Greenhouse 682, 11th March 2011

EXTRA NOTE:- THIS CUSTOMER ALSO SENT PHOTOS OF THE GREENHOUSE AND SOME OF THE PLANTS HE HAS NURTURED IN IT WHICH ARE REPRODUCED BELOW:

{P1}

{P2}

{P3}


Just to say thank you for your customer service re the above order, excellent all round. A big thanks to a guy called John who rang me regards the base. Thank God he did and I purchased one, it was hard enough with and I would think twice as hard without.

P.S. Usually people complain about instructions but I thought these were pretty good.

thanks again

George

A happy customer

George, Dunfermline, Fife, KY12, 6x8 Greenhouse 101, 8th March 2011


good buy

have just built green house fab value fab service thank you

Pauline, Cinderford, Gloucestershire, GL14, 6x8 Greenhouse 101, 4th March 2011


Hi

Greenhouse arrived this morning great service.

Thanks

Noel, Radford, Coventry, CV6, 8x10 Greenhouse 064, 5th January 2011


Our greenhouse arrived this week and is up and running and looks absolutely fantastic.

Joan, Durham, DH1, 6x11 Cedar Greenhouse 595, 18th November 2010


Just a line to say thank you very much for the new panel you sent very quickly. Thanks again.

Celia, Pontefract, West Yorkshire, WF7, 2x6 Lean to Greenhouse 310, 10th November 2010


Fantastic green house, all assembled.

However I have used some end caps J3-1 where I should not have done.

To avoid dismantling could you please send me 10 end caps J3-1.

I will gladly pay for these & postage.

Yours sincerely

Roger, Hull, East Yorkshire, HU10, 6x8 Greenhouse 101, 7th November 2010

EXTRA NOTE:- END CAPS WERE POSTED FREE OF CHARGE ON 8th NOVEMBER.


just bought one of your greenhouses, it arrived on Monday as requested and now stands proudly in my garden,the only thing slightly disappointed by was the lack of the door runner support arm however really pleased by the quality !! took six hours from start to finish! nuts bolts some sheared but will certainly recommend your products. 30 yrs ago I worked for a company now called Hall's in Paddock Wood in Kent , Yours is superior in price and quality of theirs today. Thank you !!

Paul, Louth, Lincolnshire, LN11, 6x8 Greenhouse 101, 6th October 2010


Dear Sir,

Thank you for the prompt delivery of the greenhouse. The high level of customer service was very pleasing.

Thank you again,

Kind regards

June, Redditch, Worcestershire, B97, 8x12 Greenhouse 26, 11th September 2010


Thank you for a very pleasant and efficient service.

Colin, Dudley, West Midlands, DY1, 6x8 Greenhouse 101, 9th July 2010


just a line to say thank you for the excellent service on my greenhouse purchase. it is rare these days.

thanks again

Les, Sunderland, Tyne & Wear, SR4, 6x4 Greenhouse 103, 26th June 2010


Hi to whom it may concern.

For the record, superb product looks great, fantastic value, my wife's over the moon as the greenhouse was for her Birthday present.

Thanks Guys and Girls

Kindest Regards

Graham, Nuneaton, Warwickshire, CV10, 6x8 Greenhouse 101, 23rd June 2010


dear sir

my greenhouse was delivered today as promised, the package consisted of 2 long boxes and one almost larger sq box so 3 in all. I assume that is the total consignment. I am just letting you know this as I probably won't be opening packs for a wk or two.

thanks again for your very prompt and excellent service.

Mike, Cunninghamhead, Kilmarnock, KA3, 6x8 Greenhouse 101, 3rd June 2010


I have now received all parts for the greenhouse. Thankyou for your good service.

From,

Mr N, Cumnock, Ayrshire, KA18, 6x8 Greenhouse 101, 26th May 2010


Hi

Thanks very much for EXCELLENT service-greenhouse has been delivered on a Saturday morning less than 24hrs after I placed my order!

Will recommend you to all my friends and family!

Regards,

Karen, Folkestone, Kent, CT19, 6x8 Greenhouse 101, 1st May 2010


Good afternoon, I'm just sending a quick email to let you know that the greenhouse and extras arrived safely on Friday the 23rd of April. They are all now up and installed and I am very pleased with the quality of the greenhouse, it is excellent value for money. Thanks for the speedy and efficient service.

Regards

Ian, Dublin, Republic of Ireland, 6x6 Greenhouse 102, 26th April 2010


The greenhouse was erected without any difficulties and is now already full and looks superb - I should have ordered a bigger one. However, I appear to have lost some of the stopends which came with the rainwater collection accessory kit. Is it possible to order another set - £15 plus postage.

Regards

David, Cheltenham, GL52, 6x8 Greenhouse 101, 24th April 2010

EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.


Hi,

Just a quick email to say how pleased we are with the green house that we brought from you last week. We found the delivery brilliant and had it up in no time. we also think it was a real bargain.

Thank you again and we will highly recomend you to family and friends.

Amanda, Stratford-upon-Avon, CV37, 6x8 Greenhouse 101, 18th March 2010


I have purchased one of your greenhouses with an auto roof vent. Having no problem erecting the greenhouse from your instructions i unfortunatly can not find the instructions for the auto vent.

I have installed the vent but i am unable to raise the tempature more than 60 degrees before the vent opens, is this correct or is there some adjustment i can make

Dave, Camelford, Cornwall, PL32, 6x8 Greenhouse 101, 7th March 2010

EXTRA NOTE:- OUR REPLY DATED 7th MARCH 2010 IS REPRODUCED BELOW:

Dear Mr (CUSTOMER NAME)

We are sales staff only on Sunday but hopefully I am able to answer your query. The automatic vent openers are normally adjustable. There are many types but for most the long cylinder can normally be "twizzled" round, one way to make it open more easily, the other way to make it open less. I hope I've answered your query but if not please phone our helpline. Lines are open from 9-5 on Monday-Friday.

Thankyou

John (Sales)

EXTRA NOTE:- A REPLY WAS RECEIVED ON 7th MARCH 2010 WHICH IS REPRODUCED BELOW:

Dear John

Thanks thats great, and we like the word "twizzled"!!


re order no (NUMBER) having received delivery of my greenhouse not only on the day promised but on the time promised with a driver who is a credit to your company for his helpfull and cheerfull service from a very satisfied customer

John, Consett, County Durham, 8x12 Greenhouse 174, 4th March 2010


I recently took delivery of a greenhouse. I would just like to say how wonderful the lorry driver was who delivered it. He was polite, cheerful and went beyond the call of duty. I feel really sorry because I did not give him a tip as I did not have any money but would you please give him my thanks and perhaps a great big raise!!!! He is good for your company.

Best wishes - a satisfied recipient.

Virginia, Eye, Suffolk, IP23, 8x10 Greenhouse 16, 29th January 2010


Dear Summer Garden Buildings

Just a note to say the missing parcel arrived safe and sound this morning.

Thankyou for all your help tracking it down, excellent communication!

Will contact you when it is time to up grade- if this one earns its keep then the next one should be a proper wooden greenhouse.

thanks again

Regards

Christopher, Eastleigh, Hampshire, SO53, 6x4 Greenhouse 103, 25th November 2009


Thank you for delivery of the greenhouse and base.

Eileen, South Croydon, CR2, 6x8 Greenhouse 101, 26th October 2009


Dear summer garden buildings,

Thank you for the fantastic greenhouse, well worth the money. Instructions were fairly easy to follow - I am well chuffed with it. My only problem is that one of the polycarbonate panels was damaged. The panel is the one for the roof that goes below the vent. It has a hole in it. Am I able to get a replacement panel from you. I am able to provide photographic evidence if required? Many thanks again for a great item.

Stacey, Forres, Moray, IV36, 6x6 Greenhouse 02, 29th September 2009

EXTRA NOTE:- A REPLACEMENT PANEL WAS DISPATCHED FREE OF CHARGE ON 29th SEPTEMBER.


hi, i recently bought 6x8 greenhouse for fathers retirement unfortunately grandchildren lost glazing clips and end pieces can i buy these seperately . PS first class service

Frances, Motherwell, Lanarkshire, ML1, 6x8 Greenhouse 101, 18th September 2009

EXTRA NOTE:- REPLACEMENT PARTS WERE DISPATCHED FREE OF CHARGE ON MONDAY 21st SEPTEMBER.


Dear Sir/Madam

Further to my letter of the 16th June 2009, the New Rear Section "D" was received on the 18th June 2009, just one hour before we left for a weeks holiday.

The New section is correct and fits perfectly. My Green House is complete and very satifactory. We are very pleased with the final results.

Please advise Helen of your Customer Services, who has been trying to contact us during our holiday period, that all is well, and satisfactory.

Thanking you all for you kind assistance & services,

Yours Faifthfully,

Brian & Julie, Cambridge, CB24, 5x6 Greenhouse 20, 30th June 2009


Dear Sir/ Madam,

I should like to take this opportunity to thank you for the 1st class service that you have given me. I received the order this morning, I look forward to doing business with you again in the future, Thank you once again

The very best regards.

Albert, Bideford, Devon, EX39, Greenhouse glazing, 24th June 2009


delivery arrived before midday today - all packages in perfect condition. I now look forward to seeing it all put together !!

Thankyou very much for your business, it's been a pleasure.

Chris, High Peak, Derbyshire, SK23, 6x8 Greenhouse 101, 19th June 2009


Just a note to say we are delighted with our greenhouse its been up a week and already beetroot is sprouting.

Steven, Chesterfield, Derbyshire, S43, 6x8 Greenhouse 101, 18th May 2009


dear sir

Just received greenhouse, thankyou very much for such prompt and efficient service

David, Skegness, Lincolnshire, PE25, 6x6 Greenhouse 02, 18th May 2009


May I take this opportunity to thank you for such a professional and informed transaction and look forward to goods being delivered on Thurs 14th May 2009 and would not hesitate and hope to do business again in the future.

Many Thanks

Regards

Phil, Horndean, Waterlooville, PO8, 6x8 Greenhouse 101, 12th May 2009


Dear Summer Garden Buildings,

Downpipe kit now received as promised. Greenhouse is fabulous - thank you.

Jean, Dorrington, Shrewsbury, SY5, 8x10 Greenhouse 16, 21st April 2009


Many thanks - downpipes have arrived already.

Brilliant service, once again.

Roger, Worthing, Sussex, BN12, 6x8 Greenhouse 101, 5th April 2009

EXTRA NOTE:- THE GREENHOUSE WAS ORDERED IN 2008. THE DOWNPIPES WERE ORDERED ON FRIDAY 3rd APRIL 2009. AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.


Hi!

The greenhouse arrived as you stated. We are absolutely delighted!

We set it up at the weekend, and couldn't be happier. Huge thanks, regards and, best wishes for the future in these uncertain times.

Keep up the good work!

Steve & Lynne, Longworth, Oxfordshire, OX3, 6x8 Greenhouse 101, 24th March 2009


Thanks Phill, fixing kit recieved.

Your company has been a pleasure to deal with!

Regards

Steve, Milnthorpe, Cumbria, LA7, 6x8 Greenhouse 101, 20th March 2009


Thank you for the excellent service the items were delivered early Monday morning could not have asked for better service once again thank you

Martin, Manchester, M11, 6x4 Greenhouse 103, 11th March 2009


Dear Paul,

Thanks for your email.I have now had a chance to check the items delivered and those which I thought were awaited were indeed between the two stagings as you advise.So,all seems to be here,thank you.A most impressive service I must say.

Yours aye,

Alan, Eyemouth, Berwickshire, TD14, 6x8 Greenhouse 101, 13th February 2009

EXTRA NOTE:- LATER ON THE SAME DAY ANOTHER EMAIL WAS RECEIVED FROM THIS CUSTOMER WHICH IS REPRODUCED BELOW:

Dear Paul,

I should have added that I originally rang (SUPPLIER NAME) to order one of their greenhouses but they were so unhelpfull I aborted the order and rang you chaps for information on the greenhouse which I eventually ordered.The person with whom I spoke in your greenhouse section was so friendly and helpful (without trying to "push" me into an order) my wife and I decided to order from you online after we had discussed the options.

(SUPPLIER NAME)'s loss (and poor public relations) was your company's gain!

Yours aye,

Alan


James,

Thank you very much for replacing the wrong parts so quickly. I wish the rest of the world operated like you.

Regards

John, Camborne, Cornwall, TR14, 6x8 Greenhouse 12, 10th February 2009


Dear Sir,

Just letting you know my Greenhouse has arrived safely and all seems intact, thank you for a very professional on-line service. I am looking forward to putting the greenhouse together this weekend, weather permitting.

Yours sincerely

Peter, Horsham, West Sussex, RH12, 6x4 Greenhouse 103, 9th January 2009


Many thanks for replacing damaged parts so quickly. My greenhouse is already full and looks great.

Julie, Uttoxeter, Staffordshire, ST14, 6x8 Greenhouse 101, 10th November 2008


For the attention of Paul;

Hi there -- Just to let you know that all the replacements for the damaged sections of my green house have now arrived and have checked out ok; --- thank you for your efforts ; I consider the matter to be now closed .

Regards

Ernest, Thurso, Caithness, KW14, 6x8 Greenhouse 101, 24th October 2008


Hi

Parts received this morning. (Mon 13th Oct)

Many thanks for your assistance. Pls also thank your counterpart.

Regards

Stephen, Manchester, M41, 6x8 Greenhouse 101, 13th October 2008


Just to let you know that I have now rec'd the glazing pack.

I would like to complement your company on your customer services. I have had many problems in the past with mail order companies, and it's fair to say that your company has restored my faith in customer service.

Thank you very much for the constant updates, and prompt and effective service.

Phil, Gloucester, GL4, 6x4 Greenhouse 103, 9th October 2008


Paul, thank you so much. It arrived today.

Excellent service.

Thanks again.

Alan, Pontypridd, Mid Glamorgan, CF38, 6x4 Greenouse 03, 16th September 2008

EXTRA NOTE:- THIS CUSTOMER REQUESTED A REPLACEMENT DOOR WHEEL ON 15th SEPTEMBER 2008 IN AN EMAIL WHICH IS REPRODUCED BELOW:

Hi, I refer to order number (NUMBER). I have had the greenhouse since March this year and I am delighted with it but a part of it has broken and I need a replacement. The part I need is the small wheel which acts as a runner for the top of the sliding door. It is about 20mm in diameter. There are 2 of them supplied originally but one of them is now broken.

Would it be possible for you to supply a replacement?

Many thanks

Alan


Hi there,

I recently bought an Octagonal greenhouse from yourselves and am very happy with it.

I also bought the automatic irrigation system and i wondered if it was possible to buy additional hose to allow me to extend the system in future?

Can you supply this or could you give me contact details so that I can source it myself?

Many thanks

Simon, Leicester, LE2, 8x6 Octagonal Greenhouse 86, 14th July 2008


Dear Sir,

The replacement part arrived today. Thank you very much for your assistance.

Best Regards,

Ronnie, Market Weighton, Yorkshire, YO46, 6x6 Greenhouse 102, 22nd May 2008


Many thanks for prompt service

DJJ, Folkestone, Kent, CT18, 6x8 Greenhouse 101, 24th April 2008


Dear sirs,

Many thanks for contacting the manufacturer on my behalf regarding the missing screws in the staging packs.

Just to let you know I have this morning received a replacement pack from them so can now go ahead and build the stagings.

I greatly appreciate the help you offered in resolving this matter.

Kind regards,

Paula, Ely, Cambridgeshire, CB7, 6x8 Greenhouse 101, 24th April 2008


I would like to say how very pleased with the green house we ordered last week and with the excellent service provided by you. Could you let me know the carriage costs for 12 inch wide shelve please, thanks?

Doreen, Fareham, Hampshire, PO14, 6x8 Greenhouse 101, 19th April 2008


Hi,

Just to say thank you for delivering the Greenhouse so quickly, it's great, and it fits the space too.

regards

Fiona, Woking, Surrey, GU22, 4x6 Lean to Greenhouse 045, 19th April 2008


Thankyou for your wonderful service

Please continue to complete the order with the adjustment of a set of anchors

Regards

Murray, West Calder, West Lothian, EH55, 6x8 Greenhouse 101, 15th April 2008


Went off very smoothly today and we got it all to the house with no mishaps - driver was very good.

Regards and thanks for your help

Rick, Dartmouth, Devon, TQ6, 8x10 Greenhouse 25, 17th March 2008

EXTRA NOTE:- THIS CUSTOMER ADVISED US OF ACCESS RESTRICTIONS ON 3rd MARCH 2008 IN AN EMAIL WHICH IS REPRODUCED BELOW:

Thank you for this confirmation.

Our road is a private road and is pretty narrow - the biggest vehicles we generally see are ones such as long wheelbase transits and small lorries, skip hire etc.

Our house is about 100 yards down our road from its junction with the main road through the village. There are no parking restrictions on that intersection but it is on a bit of a bend.

With communication, I am sure we can sort this but the smaller the vehicle the better.

Best regards

Rick


Took delivery, but have only been able to build the greenhouse this weekend (because of the poor weather).

Discovered the following parts were missing from the Polycarbonate Glazing package:

8 x Stainless Steel roof Glazing clips (J4-1)

21 x Stainless Steel general Glazing clips (J4-2)

6 x Stainless Steel door Glazing clips (J4-3)

Please could you arrange to send these clips so that I can finish erecting the greenhouse, which incidentally I found extremely easy to build with easy to follow instructions.

Regards

Pat, Arbroath, Angus, DD11, 6x8 Greenhouse 101, 2nd March 2008

EXTRA NOTE:- THE MISSING PARTS WERE DISPATCHED ON 2nd MARCH.


Dear Sir

My greenhouse is up and glazed and I'm very pleased with it. Just one small problem: I managed to break one of panes of toughened glass in the louvre window!

I'd be grateful if you could let me know the cost of replacement pane so that I can place an order.

Many thanks

Andrew, Sutton, Surrey, SM2, 6x6 Greenhouse 13, 2nd January 2008

EXTRA NOTE:- A REPLY WAS SENT ON 2nd JANUARY 2008 WHICH IS REPRODUCED BELOW:

Hello,

We have today forwarded your email to our supplier, who has confirmed that he has posted a louvre blade to you, free of charge on this occasion.

Regards

Paul

EXTRA NOTE:- A REPLY WAS RECEIVED ON 3rd JANUARY 2008 WHICH IS REPRODUCED BELOW:

Paul

Great customer service.

Many thanks

Regards

Andrew


Dear Summer

Good service, no problems erecting greenhouse, very satisfied with purchase

Lesley, Great Yarmouth, NR31, 6x8 Greenhouse 101, 7th October 2007


Paul / Kerry,

Recieved delivery as requested, many thanks. The greenhouse is now fully constructed and is looking good. Unfortuately on attempting to construct the second heavy duty staging I noticed that there are two items missing 1 x K3-1 (Short Horizontal Strut) and screws No6 x 6mm (Item Code no;66).

Sorry about not noticing this in the first place, grateful if you could send parts so that I can complete construction, POC 01202 (PHONE NUMBER).

Regards

Pete, Broadstone, Dorset, BH18, 6x8 Greenhouse 101, 23rd August 2007


Many thanks for the speedy delivery of the greenhouse - it arrived on Tuesday as agreed ! We have struggled with the instructions - as do most people - although the frame is now fully errected & we are filling in with the "glazing". Can we suggest that it would be great if the holes in the frame had already been drilled to go into the base as obviously all the other holes had been drilled & treated - just a suggestion ! However, great price & great service

Many thanks & regards

Diana and Chris, Liskeard, Cornwall, PL14, 6x8 Greenhouse 101, 7th May 2007

EXTRA NOTE:- UNFORTUNATELY THE HOLES CANNOT BE DRILLED IN ADVANCE BECAUSE THE EXACT POSITION OF FIXING HOLES VARIES FROM SITE TO SITE AND CARE IS REQUIRED ESPECIALLY WHEN FIXING INTO A BRICK BASE.


Dear Sirs

My greenhouse is built and I am very pleased with it. However I do have a couple of comments to make which may (or may not) be of interest.

(a) The "braces" look to be doing a good job, however, I wanted to put a louvred panel in "on the bottom" of one of the sides. My greenhouse is 6x8 and the positioning of the braces did not therefore give me a clear section of glazing in which to position the louvred panel. The brace, in its alloted position would not fit over the frame of the louvre. Swapping the pre-drilled positions of the braces, so that the tops to slant towards the middle of the eaves, and the bottoms towards the corner posts, or making the braces slant in the same direction, would over come the need to either remove one brace altogether, or to shorten it so that it only covers one glazed section. That would look so much better, and be easier to put together!

(b) The pre-drilled holes in the door track did not line up correctly with the door track support whichever way we set the door to open. We tried adjusting the whole frame, but to no avail, and had to redrill the holes in a different position.

(c) The vertcal door frame supports seem to me to be rather flimsy, given that they are subject to constant use. It would be a great improvement if they were made more sturdy.

I hope these comments are useful.

Best wishes

Maureen, Hellingly, East Sussex, BN27, 6x8 Greenhouse 23, 14th March 2007

EXTRA NOTE re (a) - TO ENSURE RIGIDITY BRACES SHOULD NOT BE CUT OR SHORTENED.

EXTRA NOTE re (b) - THIS IS AN ISOLATED PROBLEM NOT REPORTED BY ANY OTHER CUSTOMERS.

EXTRA NOTE re (c) - THIS COMMENT HAS BEEN FORWARDED TO THE TECHNICAL DEPARTMENT.


Just to thank you for the very quick delivery of the 6ft by 4 ft lean to greenhouse...now erected with no problems and firmly screwed into wall and flag base..I am very pleased with it..though I did break one of the u profiles that fits over the end of glazing..but no worry it is only a small item (being cack handed i have done great only breaking one little insignificant item) I have glued it back together..the greenhouse lean to is.."value for money"..and it looks great...thanks again

Frank, Workington, Cumbria, CA14, 4x6 Lean to Greenhouse 04, 18th February 2007


Thanks for the prompt service the greenhouse looks to be of good quality

Don, Droitwich Spa, Worcestershire, WR3, 6x8 Greenhouse 101, 16th February 2007


Hello Paul

Just assembled my greenhouse. Everything went well and I am completely satisfied. But I do need some advice all the same. Whilst assembling and fitting the polycarb glass, with my good wife helping, unfortunately she removed all the plastic protective sheets not noticing that the side with the UV protective coating should be assembled on the outside. We have now no way of knowing which side goes outward. We looked to see if it was noticeable i.e. any difference from one side to the other, but could not tell which side was treated so have now assembled the glass into the greenhouse. Do you know of any UV protection paint that can be applied to the outside now that it has been assembled.

Many thanks.

Robert, Lochgelly, Fife, Scotland, KY5, 6x4 Greenhouse 103, 5th November 2006


Thankyou for the delivery of my new greenhouse. It has arrived two weeks earlier than I expected and was nice and easy to put together and all the bits were there. The delivery driver was prompt and took great care to ensure that it was placed where I requested, ready for assembly.Thanks again.

Pete, Wolverhampton, West Midlands, WV3, 8x10 Greenhouse 16, 24th October 2006

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