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Customer Emails

Over the years we have received many unsolicited letters from delighted customers. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email. Click here to see unsolicited emails we received in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 or scroll down to see some of the unsolicited Customer Emails we have received so far in 2019 ...

Good Afternoon,

(INSTALLER 158) has done an excellent job putting this greenhouse up. However unfortunately there is a small piece of glass missing, which he has highlighted in your instruction manual.

On page 21 the item missing is a piece of glass labelled......F 457x190(mm) and the number 4 under the 8 feet column.

Could you kindly send me this piece of missing toughened glass as soon as possible.

Kind Regards

Julian, Bideford, Devon, EX39, 6x8 Aluminium Greenhouse 190, 11th February 2019

This greenhouse was fitted by Installer 158

I have received the missing part for my greenhouse.
Thank you very much for your good service.
Best Regards,

Alan, Gosport, Hampshire, PO13, 2x6 Lean to Greenhouse 310, 10th February 2019

Sent from my iPad

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On 31 Jan 2019 Alan wrote:


On Tuesday 28th January I took delivery of a 310 Lean-to Greenhouse.
I have assembled it and all is fine .....BUT-
The two black plastic end caps on the parts list are both the same hand.
The two I have here have the letter B on the moulding,so it would appear that I need
An ‘A’ and a ‘B’.
Would you please send me the correct part.



Thank you so much. I really appreciate your help in this matter and will definitely recommend your services to others.
Yours sincerely

Jo, Grays, RM16, 2x6 Lean to Greenhouse 310, 6th February 2019

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On 6 Feb 2019 Summer Garden Buildings wrote:

Dear Mrs (NAME)

I write to confirm that we have accepted your request to cancel your order.

We have refunded £213.00 to your credit card today. The refund may take a few days to appear on your statement.


Accounts Department

Delivery received (3 parts) 1730 today haven't opened packets yet. What great service.

Barry, Trowbridge, Wiltshire, BA14, 6x8 Greenhouse 014, 24th January 2019

Hi Guys,
4mm twinwall sheets delivered this morning. Thanks for great service.

Robin, Thornhill, Dumfries and Galloway, DG3, Polycarbonate Glazing Sheets, 3rd January 2019

PRE-SEASON SALE . . . many prices reduced . . . see product pages for details!