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Customer Emails 2008
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Many thanks for replacing damaged parts so quickly. My greenhouse is already full and looks great.
Julie, Uttoxeter, Staffordshire, ST14, 6x8 Greenhouse 101, 10th November 2008
For the attention of Paul;
Hi there -- Just to let you know that all the replacements for the damaged sections of my green house have now arrived and have checked out ok; --- thank you for your efforts ; I consider the matter to be now closed .
Ernest, Thurso, Caithness, KW14, 6x8 Greenhouse 101, 24th October 2008
Parts received this morning. (Mon 13th Oct)
Many thanks for your assistance. Pls also thank your counterpart.
Stephen, Manchester, M41, 6x8 Greenhouse 101, 13th October 2008
Just to let you know that I have now rec'd the glazing pack.
I would like to complement your company on your customer services. I have had many problems in the past with mail order companies, and it's fair to say that your company has restored my faith in customer service.
Thank you very much for the constant updates, and prompt and effective service.
Phil, Gloucester, GL4, 6x4 Greenhouse 103, 9th October 2008
Following the recent communications I have had with trying to get some replacement glass for my summerhouse, I am pleased to report that I have received the 2 panes in one piece.
Thanks to all involved for sorting this out for me.
Excellent customer service !
Mark, Dursley, GL11, 7x7 Apex Summerhouse 085, 23rd September 2008
EXTRA NOTE: THIS CUSTOMER ALSO SENT AN EMAIL ON 1ST SEPTEMBER 2008, WHICH IS REPRODUCED BELOW.
I received the parts I required on Friday to complete the building of the summerhouse.
Please thank all those involved for a speedy response.
Great customer service !
Paul, thank you so much. It arrived today.
Alan, Pontypridd, Mid Glamorgan, CF38, 6x4 Greenouse 03, 16th September 2008
EXTRA NOTE:- THIS CUSTOMER REQUESTED A REPLACEMENT DOOR WHEEL ON 15th SEPTEMBER 2008 IN AN EMAIL WHICH IS REPRODUCED BELOW:
Hi, I refer to order number (NUMBER). I have had the greenhouse since March this year and I am delighted with it but a part of it has broken and I need a replacement. The part I need is the small wheel which acts as a runner for the top of the sliding door. It is about 20mm in diameter. There are 2 of them supplied originally but one of them is now broken.
Would it be possible for you to supply a replacement?
I just wanted to thank you for the summer house which was delivered bang on time.
I have owned a number of Summer Houses in the past and this one is the best I have had. The standard of workmanship is extremely high and the finish is great.
I would also like to let you know that I was very impressed by the two guys who built the summer house, they were quick, professional and did a great job.
All in all a very pleasant experience and I have a Summer House that will see many years of service.
Peter, Leek, Staffordshire, ST13, 10x8 Hipped Summerhouse 24, 23rd July 2008
I recently bought an Octagonal greenhouse from yourselves and am very happy with it.
I also bought the automatic irrigation system and i wondered if it was possible to buy additional hose to allow me to extend the system in future?
Can you supply this or could you give me contact details so that I can source it myself?
Simon, Leicester, LE2, 8x6 Octagonal Greenhouse 86, 14th July 2008
We are delighted with the new summer house and also the service provided by the two men you sent who were efficient, cheerful and undeterred by our slightly unusual delivery arrangements!
Please pass on our comments to them and thank you for your help with this project.
Helen, London, W6, 20x8 Apex Summerhouse 11, 12th July 2008
EXTRA NOTE:- THIS SUMMERHOUSE WAS SPECIALLY MADE IN SMALL SECTIONS AND NEEDED TO BE PASSED OVER A 5ft HIGH GARDEN WALL TO ACCESS THE GARDEN.
Thank you for your prompt respose to the faulty parts in our order.
We received replacements today.
I must say I have been very happy with your service. The original order was exceptionally quick and having identified a couple of minor faults with the parts, your resolution was equally swift and trouble free.
Dave and Jo, Saxmundham, Suffolk, IP17, 8x6 2 Storey Playhouse 86, 10th July 2008
Re: repairs to potting shed
Thank you for dealing with my problems so promptly.
As I will not be at the house on Wednesday, 9th July I am giving you my neighbours telephone number (NUMBER AND NAME DELETED) she will be able to point out the two areas requiring remedial attention.
Many thanks once again
Mrs F, Longton, Preston, PR4, 8x10 Potting Shed 60, 4th July 2008
I bought a shed last year from you and it is wonderful! I also bought some wood treatment from the shed company and it is very good stuff and I would like some more. Please can you let me know where I can purchase some?
Roy, Duxford, Cambridgeshire, CB22, 7x12 Heavy Duty Apex Shed 14, 27th June 2008
Thank you for sending me my order confirmation by royal mail. Someone must have put in some extra work on our behalf, and I'll apologise for making that necessary. I thought it unusual that I was not requested to enter an email address, but I just missed that input; I wasn't trying to be awkward or make a point etc.
We saw a similar product in a local showroom, but your's looks just as nice, and much better value for money; so we are looking forward to receiving it next month.
Thank you again for your service.
Andy, Llanfairpwllgwyngyll, Ynys Mon, North Wales, LL61, 8x8 Corner Summerhouse 082, 26th June 2008
We received our summer house from you last week and have just put it together. It is fantastic, great quality, safe and my litle boy loves it. Unfortunately we have a piece missing from the pack. There are two ventilation holes in the roof one either side but we only have one vent cover!! I presume there should be two. Please could you forward us the vent cover!
Many thanks for your help
Damian, Chelmsford, Essex, CM1, 4x4 Childrens Playhouse 80, 26th June 2008
EXTRA NOTE:- THE MISSING COMPONENTS WERE DISPATCHED ON 27TH JUNE 2008.
Further to our telephone conversation yesterday, I have had one of your sheds delivered and erected, namely the "Heavy Duty Apex Shed 14". Firstly I would like to say how pleased I am with the shed. It is well made and to a very high standard. I would certainly recommend your sheds.
However there is a problem with the door handle mechanism. The door itself closes and locks OK. The problem is the handle is too stiff and the latch stays in side the housing. I would be obliged if you could send someone round to put this right as soon as possible as this is the only problem I have found so far on what appears to be an excellent product.
Chris, Ashwellthorpe, Norfolk, NR16, Heavy Duty Apex Shed 14, 22nd May 2008
EXTRA NOTE:- A RETURN VISIT WAS ORGANISED ON 22ND MAY 2008.
The replacement part arrived today. Thank you very much for your assistance.
Ronnie, Market Weighton, Yorkshire, YO46, 6x6 Greenhouse 102, 22nd May 2008
I leave the company today and just wanted to say goodbye it has been a pleasure working with summer garden and its staff always pleasant and polite even when things are going wrong and I really do appreciate that it is a rare thing!
Good luck for the future and michelle will be your principal contact until they replace me.
Emma, 16th May 2008
EXTRA NOTE:- STRICTLY SPEAKING THIS EMAIL IS NOT FROM A CUSTOMER, HOWEVER IT HAS BEEN INCLUDED HERE BECAUSE IT IS A VALUED ENDORSEMENT BY A FELLOW PROFESSIONAL.
Thank you for your prompt reply
Summerhouse in every other way more than satisfactory. Hope glass will now come and we would be happy to recommend this transaction/company fully to friends and colleagues. Maybe we will all get some sun this summer!
Kenneth, Dunbar, East Lothian, EH42, 8x6 Octagonal Summerhouse 272, 6th May 2008
This e-mail is quite late, I meant to send this on sometime ago. However I would like to say that I was very impressed and pleased with the service I received from your company. Both phone and e-mail correspondence was helpful and friendly, as were the two chaps who delivered and assembled.
Thanks to all concerned.
Sarah, Great Yarmouth, Norfolk, NR31, 8x8 Potting Shed 60, 6th May 2008
I would just like to say thank you for the very efficient service I received from you recently when I ordered a garden shed. It was less than 3 weeks from ordering to installation and I am very pleased with my new purchase! The 2 chaps who delivered it were very considerate because the first thing they said was that they would do their best to avoid treading on my newly laid turf and within 25 minutes the job was finished. I will definitely recommend you to my friends. Please pass my thanks on to all concerned.
Fiona, Newmarket, Suffolk, CB8, 5x7 Apex Garden Shed 742, 6th May 2008
I didn't realise that your excellent price deal included superb after-sales service - (I mislaid the construction instructions and you sent me a copy almost instantly) - many thanks
Gareth, Salisbury, Wiltshire, SP2, 8x8 Corner Summerhouse 082, 29th April 2008
Many thanks for prompt service
DJJ, Folkestone, Kent, CT18, 6x8 Greenhouse 101, 24th April 2008
Many thanks for contacting the manufacturer on my behalf regarding the missing screws in the staging packs.
Just to let you know I have this morning received a replacement pack from them so can now go ahead and build the stagings.
I greatly appreciate the help you offered in resolving this matter.
Paula, Ely, Cambridgeshire, CB7, 6x8 Greenhouse 101, 24th April 2008
I would like to say how very pleased with the green house we ordered last week and with the excellent service provided by you. Could you let me know the carriage costs for 12 inch wide shelve please, thanks?
Doreen, Fareham, Hampshire, PO14, 6x8 Greenhouse 101, 19th April 2008
Just to say thank you for delivering the Greenhouse so quickly, it's great, and it fits the space too.
Fiona, Woking, Surrey, GU22, 4x6 Lean to Greenhouse 045, 19th April 2008
Thankyou for your wonderful service
Please continue to complete the order with the adjustment of a set of anchors
Murray, West Calder, West Lothian, EH55, 6x8 Greenhouse 101, 15th April 2008
I bought a 43 Play house for my grand daughter, I am delighted with it, so is she, worth every penny and more, beautiful wood and beautiful finish to the wood, and two nice young men to put it up, would buy from you again. Excellent Value.
Can't be more pleased with it.
Veronica, Worthing, BN14, 8x8 Childrens Playhouse 43, 28th March 2008
Went off very smoothly today and we got it all to the house with no mishaps - driver was very good.
Regards and thanks for your help
Rick, Dartmouth, Devon, TQ6, 8x10 Greenhouse 25, 17th March 2008
EXTRA NOTE:- THIS CUSTOMER ADVISED US OF ACCESS RESTRICTIONS ON 3rd MARCH 2008 IN AN EMAIL WHICH IS REPRODUCED BELOW:
Thank you for this confirmation.
Our road is a private road and is pretty narrow - the biggest vehicles we generally see are ones such as long wheelbase transits and small lorries, skip hire etc.
Our house is about 100 yards down our road from its junction with the main road through the village. There are no parking restrictions on that intersection but it is on a bit of a bend.
With communication, I am sure we can sort this but the smaller the vehicle the better.
Ref: 28mm Log Cabin 143 missing items.
I have today (14/03/08) received the missing/ damaged items from my order, many thanks for your prompt action to resolve this problem. All I need now is some decent weather to put it together!
Les, Bridgend, Mid Glamorgan, CF31, 10x10 Log Cabin 143, 14th March 2008
To my astonishment and great delight the replacements for the missing strips for the Small Storage Shed were delivered here early this afternoon. It has been a very long time since I have had this sort of first class customer service and I shall write to Trustmark to tell them that your company is indeed worthy to be under their banner.
Please convey my special thanks to all those invoved in this very speedy and excellent turnaround.
I shall be relating to my friends the saga of the Summer Small Storage Shed, a saga which (very unusually in today's world) will be full of praise!
Well done all of you and again, thank you.
Valerie, Crowthorne, Berkshire, RG45, 4x2 Small Storage Shed 90, 13th March 2008
Thank you for your prompt response to our problem - latch & parts all reicieved OK & ready to assemble..
Mike, Burgess Hill, West Sussex, RH15, 6x7 Hexagonal Summerhouse 083, 7th March 2008
Took delivery, but have only been able to build the greenhouse this weekend (because of the poor weather).
Discovered the following parts were missing from the Polycarbonate Glazing package:
8 x Stainless Steel roof Glazing clips (J4-1)
21 x Stainless Steel general Glazing clips (J4-2)
6 x Stainless Steel door Glazing clips (J4-3)
Please could you arrange to send these clips so that I can finish erecting the greenhouse, which incidentally I found extremely easy to build with easy to follow instructions.
Pat, Arbroath, Angus, DD11, 6x8 Greenhouse 101, 2nd March 2008
EXTRA NOTE:- THE MISSING PARTS WERE DISPATCHED ON 2nd MARCH.
My greenhouse is up and glazed and I'm very pleased with it. Just one small problem: I managed to break one of panes of toughened glass in the louvre window!
I'd be grateful if you could let me know the cost of replacement pane so that I can place an order.
Andrew, Sutton, Surrey, SM2, 6x6 Greenhouse 13, 2nd January 2008
EXTRA NOTE:- A REPLY WAS SENT ON 2nd JANUARY 2008 WHICH IS REPRODUCED BELOW:
We have today forwarded your email to our supplier, who has confirmed that he has posted a louvre blade to you, free of charge on this occasion.
EXTRA NOTE:- A REPLY WAS RECEIVED ON 3rd JANUARY 2008 WHICH IS REPRODUCED BELOW:
Great customer service.